The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
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Review summary
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The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
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Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
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Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
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Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1K reviews
Asks customers to review
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Service is awful.
Service is awful.
I ordered a photo album in the middle of December as a Christmas/New Year present. After payment, I received an email stating that delivery would take 5–8 working days. Later, when I checked the tracking information, the expected delivery date had changed to 6–7 January, which was much later than promised.
The company was unwilling to help or offer any solution, so I had to buy another present.
When the delivery finally arrived today, it was sent to the wrong address, and I had to spend extra time trying to locate it.
I will not be ordering from this company again.
6 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
thank you for sharing your feedback on Trustpilot. We truly value your input and are sorry to hear about your experience.
We kindly ask you to contact us at info@bgastore.uk so that we can help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you and have a great day!
Broken picture frame - no refund
Ordered a picture frame, it arrived damaged and the company ignored my attempt to contact them asking for a refund.
6 December 2025
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sorry to hear that the picture frame arrived damaged. This is unfortunate and not in line with our quality standards.
To help us investigate and resolve your concern as quickly as possible, we kindly ask you to contact us at info@bgastore.uk
. Please include photos showing the entire frame, as well as close-up images of the damage, so we can properly assess the issue and assist you with a resolution.
We hope to improve your experience and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your understanding, and have a great day!
No paper backing within the frame was…
No paper backing within the frame was provided and this was not clearly indicated in the pre-sale information provided.
30 November 2025
Reply from BGASTORE.UK
Dear HK. Thank you or your review. Sorry to see your not happy with your purchase. If there is an issue with your ourchase please send us a mail with th epicture of the issue so we can check on that and find a solution for the matter. The mail address is info@bgastore.uk. We will check on your case and reply you asap. With kind regards.
The delivery took far longer than…
The delivery took far longer than stated to arrive. The response to query was an AI bot. Was difficult to track on website - and then issues with Parcel Force/Royal Mail when it did arrive in the UK
2 December 2025
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved.
Thank you and have a great day!
I received the frame a month after…
I received the frame a month after ordering, and it arrived with the glass broken. I have attempted to contact customer service several times but have not received a reply
2 January 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot.
We apologize for the delay in responding to your concern due to the holidays and the peak season. Please rest assured that we are reviewing your case and have processed your request.
We hope to improve your experience with us and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your understanding, and have a great day.
Misleading website.
Product was fine.
Extremely disappointed in the fact I was made to believe it was a UK business, waited over 4 weeks for delivery with generic Bot reply’s to my concerns over delivery times.
Would never use again.
1 December 2025
Reply from BGASTORE.UK
Thank you for taking the time to share your feedback with us on Trustpilot.
We’re very sorry to hear about your experience and sincerely apologize for the delay in the delivery of your order. The extended transit time was unfortunately affected by the high order volume during the Black Friday period, and also customs clearance. We understand how frustrating this must have been and regret the inconvenience caused.
Please be assured that your feedback regarding delivery times and communication has been noted and will be shared internally so we can continue to improve our service.
If your package has still not been received, we kindly ask you to contact us directly at info@bgastore.uk
Our team will then be able to review your specific order, check the tracking details, and follow up with the courier on your behalf.
Thank you again for your feedback, and we’re truly sorry that your experience did not meet expectations.
Happy holidays.
Items were delivered with good tracking…
Items were delivered with good tracking details, despite coming from Scandinavia.
2 December 2025
Two of the three prints we order were…
Two of the three prints we order were missing from the delivery. Apparently the the two missing ones will arrive 7th January (way too late for Christmas). It remains to be seen if they arrive and how many will be included.
24 November 2025
Reply from BGASTORE.UK
Thank you for your feedback on Trustpilot.
We apologize for the delay in the reshipment of the remaining two posters. We kindly ask you to contact us at info@bgastore.uk and request to speak with a customer service representative, so we can review your order in detail and coordinate further with the courier.
We truly hope to improve your experience with us and would be grateful if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day!
Frames fantastic and arrived safely
Frames fantastic and arrived safely . Well packaged. Delivery was supposed to be 22/12/25. Unfortunatly arrived 27/12/25. But recipient of the present did not mind. Ordered on 29/11/25 - proberly ordered a bit too close to Christmas.
29 November 2025
Order never arrived
I placed an order on December 15th, but my parcel has still not arrived. I have contacted customer service twice and have yet to receive a response.
The tracking information shows that my order is being sent to Sweden as the final destination, which is not my country, and there has been no update since December 19th.
Overall, this has been a very disappointing experience. I am still waiting for my parcel and have not received any reply to my email complaint or a refund.
30 December 2025
Unprompted review
Reply from BGASTORE.UK
Thank you for taking the time to share your feedback on Trustpilot. I’m truly sorry to hear about your disappointing experience and the delay with your order. This is certainly not the level of service we aim to provide.
I completely understand how frustrating it must be to wait this long without clear updates. Please contact us directly so we can look into your order immediately and resolve the issue for you.
We genuinely appreciate your patience and the opportunity to make things right. Once everything is sorted, we’d be grateful if you could consider updating your review.
Thank you again, and have a great day!
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.uk to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Just awful
I want to return the frames I bought from this website. The website said to contact live chat. I’ve just been sent around for two weeks in an AI chat bot. This is honestly the worst experience I’ve had with a company’s online customer service. It told me to buy a label. I did that and they didn’t send me a label. So now I’ve spent money on the label and can’t return the items. The whole purchase has been awful. They keep sending emails from trust pilot asking how their customer service has done but no one’s gotten back to me.
29 November 2025
Reply from BGASTORE.UK
Thank you for taking the time to share your feedback on Trustpilot. I’m truly sorry to hear about your experience. This is absolutely not the level of service we want our customers to have. I completely understand how frustrating it must be to feel passed around without clear help, especially after already paying for a return label.
Please contact us directly so we can immediately assist you in resolving this issue and make sure your return is processed correctly. We genuinely want to improve your experience, and once everything is sorted, we’d truly appreciate it if you could consider updating your review.
Have a great day!
still waiting on my order that was…
Just to Update.
still no sign of the package that was due to arrive on the 24th.... how do i go about getting my money back?
------
still waiting on my order that was supposed to arrive on the 24th. tracking of package is no existent. doubtfull that its going to arrive now.
27 December 2025
Unprompted review
Reply from BGASTORE.UK
Thank you for taking the time to share your experience on Trustpilot. We are very sorry to hear that your order has not arrived as expected and that there has been no update to the tracking information. We completely understand how disappointing and frustrating this situation must be.
Your feedback is important to us, and we would like the opportunity to look into this matter as soon as possible. Please get in touch with us so we can investigate further and make sure you receive your order or an appropriate resolution.
We hope to turn this experience around and would truly appreciate it if you could update your review once the issue has been resolved.
Thank you for your patience and understanding.
Have a nice day!
Order never arrived
Order never arrived however the team refunded the purchase quickly which is appreciated.
20 November 2025
Reply from BGASTORE.UK
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved.
Thank you and have a great day!
Order still hasn’t arrived
Order still hasn’t arrived, despite placing it on 22nd November! I reached out to customer service for an update, having received no communication, over two weeks after placing my order. I was told there was a longer wait time for one of my items ‘as notified at the time of ordering’, except I wasn’t notified of this at the time of ordering. Order then miraculously dispatched the following day, despite being told it may take another two weeks. Order has attempted to be delivered, but Parcelforce communications are similarly poor so it hasn’t been able to be delivered, as they have tried when I’ve been out, despite supposedly not requiring a signature. I used the option to collect from a post office, with confirmation that it would be ready to collect on 22nd December, but instead they tried to deliver to the house again and have now taken it back to the dispatching centre with no option to organise another delivery. Every time I have ordered from BGA Store the delivery date provided at point of order has been missed by more than a week. Very frustrating when you are trying to order as part of a gift!
22 November 2025
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input and appreciate you taking the time to share your experience. This is not of course the experience we want for you.
Please contact us so we can help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you could update your review once everything is resolved.
Thank you and have a great day!
Dont order anything from this company
Dont order anything from this company, i paid amd never received my order!!! The customer service in non-existent, first they wouldn't reply for weeks, when finally a customer representative answered my inquiries they didnt do ANYTHING to find my parcel and closed my case despite i asked for a refund. Now i have to chase them for a refund, totally not to be trusted, they will steal your money.
22 November 2025
Reply from BGASTORE.UK
We’re very sorry to hear about your experience and understand your frustration.
After reviewing your previous conversation with our colleague, we can confirm that a parcel investigation has been initiated with the courier. The courier responded yesterday with a confirmation, and we’re currently awaiting their final update.
We’ll continue to closely monitor the investigation and keep you informed via email as soon as we receive any new information.
Thank you for your patience and understanding, we truly appreciate it.
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