The communication is faultless BUT I still don’t have my order. This is not the fault of BGA store….it’s the stupidity Royal Mail/ Parcel Force. My items have come all the way from Sweden without a... See more
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The oak frame is nice however I am very disappointed with the cheap looking plastic front. I think its overpriced, I ordered cheap frames from Amazon for 20 pound and I wouldn't say it's that much of... See more
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Whilst communication and delivery were good, the frame itself is not great quality for the money paid. To be fair, the vendor has provided a partial refund but I’d recommend they don’t stock this item... See more
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Good product and arrived on time. Still waiting for the company to provide a replacement remote control despite repeated attempts to ask for one. A video was requested of the faulty one and this was... See more
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Company details
About BGASTORE.UK
Written by the company
FRAMES, MOUNTS AND MIRRORS – EVERYTHING FOR YOUR WALLS
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
When we say we have something for every taste and style, we mean it. We understand that choices aren't just about style and taste. What might be insignificant to one person can be absolutely crucial to another. For some, the most important factor is the material, while for others, it’s the country of production. That’s why our goal is to offer products in every style, for every budget, and for every preference. Simply, interior design ideas for everyone and everything.
It's important to us to ensure that every person who visits our online store has a positive experience: from our offers to our product range, from finding the right product to contacting our customer service, or simply seeking inspiration to furnish their home - we want to truly be there for you!
Welcome to BGASTORE.UK!
Customer Service - If you have difficulty finding what you’re looking for or have issues with your order, we are here to help. Send an email to info@bgastore.uk. We want to assist you and will be happy to help!
Contact info
United Kingdom
- info@bgastore.uk
- bgastore.uk
3.4
Average
1K reviews
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Order not received
I placed an order several weeks ago and have still not received it. The parcel has been stuck with Royal Mail for weeks with no updates.
I have tried contacting customer service but have received no meaningful response, which is extremely frustrating.
I am willing to wait one more week for this to be resolved. If the order is not delivered by then, I will expect a full refund.
Very disappointed with the lack of support so far.
26 February 2026
Reply from BGASTORE.UK
Hello,
Thank you for your review, and we are very sorry to hear about your experience.
We completely understand how frustrating this situation must be, especially with the delay and the lack of updates from the carrier. Please rest assured that we take this matter seriously.
We will respond to your email as soon as possible so we can assist you directly and work towards resolving this issue.
Thank you for your patience.
Have a great day!
Reply from BGASTORE.UK
Hello,
Thank you very much for your kind review! 😊
We’re delighted to hear that you had a great experience with our service. Your feedback means a lot to us and we truly appreciate you taking the time to share it.
We hope to welcome you back again soon!
Really flimsy frame
Really flimsy frame - the acrillic doesn’t stay tucked In and pops out at the edges because there is too much flex in the frame and the acrylic
11 March 2026
Reply from BGASTORE.UK
Hello,
Thank you for your review, and we are very sorry to hear that the frame did not meet your expectations.
This is certainly not the experience we want our customers to have. We will contact you by email shortly so we can look into the issue and see what we can do to help resolve it.
Thank you for bringing this to our attention.
Have a great day!
Disaster from start to finish
They sold me a frame that was not in stock - only found this out some weeks later after repeatedly emailing them to ask where it was. All in all it took nearly 6 weeks for the frame to arrive - and when it did, it was a real disappointment: cheaply made and insubstantial. I guess you get what you pay for - but I’d strongly advise you not to waste your time or money.
11 March 2026
Reply from BGASTORE.UK
Hello,
Thank you for your review, and we are very sorry to hear about your experience.
We sincerely apologize for the delay and understand how frustrating this situation must have been. As a gesture of compensation for the long delivery time, we have processed a refund for the shipping fee, which has been returned to the same payment method used for the order.
We are also sorry to hear that the frame did not meet your expectations. If there is any issue with the frame, please do not hesitate to contact us by email at info@bgastore.uk and include some details or photos if possible. We will be happy to take a closer look and help find a solution for you.
Thank you for your feedback and for bringing this to our attention.
very slow delivery not clear coming…
very slow delivery not clear coming from Sweden and v poor quality
14 January 2026
Lovely high quality acid-free photo boxes
Lovely photo boxes. Lots of colours to choose from, very good quality acid- free boxes to store lots of photos.
11 March 2026
Reply from BGASTORE.UK
Hello Fiona,
Thank you very much for your wonderful review!
We’re delighted to hear that you are happy with the quality of the acid-free photo boxes and the range of colors available. It’s great to know they are helping you store and protect your photos safely.
On behalf of everyone at BGA, thank you for taking the time to share your experience with us.
Have a lovely day!
AVOID AT ALL COSTS - Order 6268552
AVOID AT ALL COSTS. I would rate this company negative stars if I could. I ordered a custom frame which cost me over £150 (Order 6268552) and it's arrived the entirely wrong measurements. No response on email and the website tells you to click a live chat button that doesn't exist.
27 February 2026
Unprompted review
Reply from BGASTORE.UK
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We are sorry to hear about your experience and would very much like to help resolve the issue with your custom frame order. This is certainly not the experience we want our customers to have.
Could you please contact us at info@bgastore.uk so that we can review your case and assist you further? We will of course look into the measurements and work with you to find a suitable solution.
We hope to improve your experience and would greatly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you, and we wish you a nice day.
Order 6239462
Order 6239462
Still no response to my complaint made 3 weeks ago. Picture rail received completely broken and unable to be used. Info on website says to contact via chat but the chat function isn’t available.
Appalling experience. Avoid!!
10 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for your feedback, and we sincerely apologize for your experience.
We’re very sorry to hear that the picture rail arrived broken and that you have not yet received a response to your complaint. This is certainly not the experience we want our customers to have.
Thank you for including your order number (6239462) in the review—it really helps us locate your case more quickly. We will send you an email shortly so we can assist you properly and resolve the issue with the damaged item as soon as possible.
Once again, we apologize for the inconvenience and appreciate you bringing this to our attention. We look forward to resolving this for you.
Have a great day!
Shipping from Sweden, never arrived
Been waiting for delivery for almost a month, parcel stuck in Coventry terminal. Tried to contact customer service for update or refund. No one has ever responded to emails.
Never buy from this website again.
4 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We are very sorry to read about your experience. This is certainly not the level of service we aim to provide, and we completely understand how frustrating this situation must be.
Please accept our sincere apologies for the delay and for not receiving a response to your emails — that is not acceptable, and we truly regret it.
Kindly send us an email at info@bgastore.uk with your order number, and we will personally look into your case as a priority and help you with either an update or a solution as quickly as possible.
We hope to have the opportunity to resolve this for you.
Broken frame and unable to contact company
The frame I ordered arrived broken and unusable - I emailed about this 2 weeks ago and have heard nothing back. This frame cost me a lot of money and I would like a refund for this please. Order number 6226446
10 February 2026
Unprompted review
Reply from BGASTORE.UK
Hi,
Thank you for your review, and we are very sorry to hear that your frame arrived broken. That is absolutely not in line with our quality standards, and we completely understand how disappointing this must be — especially when you have not received a response to your email.
Please accept our sincere apologies for the delayed reply. This is certainly not the experience we want our customers to have.
We will contact you directly via email as soon as possible to assist you further and make sure this is resolved quickly, including arranging a refund or replacement according to your preference.
Thank you for bringing this to our attention.
Not as bad as I thought ….
To be fair I am changing my review as the delivery was made two days after the expected date and I was misled by the website showing me that the product was still in Denmark.
23 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you very much for taking the time to update your review — we truly appreciate it.
We’re glad to hear that the delivery arrived shortly after and that the situation turned out better than initially expected. We also understand how the tracking information could have been confusing, and we appreciate your understanding.
Thank you again for your fairness and for giving us another chance.
Have a great day!
My order hasn’t arrived
My order hasn’t arrived - it’s been a month since I placed the order and bgastore have not responded to my emails apart from
A chat bot who says follow the tracking link - The tracking link I have been sent has been stuck on the same thing for the last 3 weeks…
19 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
We’re very sorry to hear about your experience.
Please accept our sincere apologies for the delayed response. We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period, but we completely understand that waiting a month for your order is not acceptable.
We would really like to look into this properly for you. Could you please send us your order number and the name/email address used when placing the order? You can reply directly here with the details so we can investigate the tracking issue and provide you with a clear update as soon as possible.
We truly apologise for the frustration this has caused and appreciate the opportunity to resolve this for you.
Have a great day!
Would avoid
Frame took a while to arrive, and the quality is not very good at all considering the price. The entire frame bends when it is hung from the top, leaving the print looking odd and warped. Completely unusable. I've emailed you twice to organise a refund but haven't head anything back. Order: 6208271.
EDIT:
Thank you for getting back to me and apologies - my order number is: 6208272
Email: Trust Pilot doesn't let me leave my email on here so please locate using my order number
28 January 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for getting back to us and for providing your order number.
I can see that a colleague of mine is already handling your case. Please reply directly to their message so they can continue assisting you as quickly as possible.
Have a nice day!
Would give a zero star.
Would give a zero star.
Don’t use this company.
Appalling customer service.
Received a large mirror which was broken. Obviously asked for refund or replacement asap.
Not a chance! One reply saying it would be dealt with within 24/48 hours! Day 9 with zero response.
Sent them many emails, gradually getting stroppier, but they have no interest in dealing with my request but happy to keep my money.
12 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Iain,
Thank you for your feedback.
We are very sorry to hear that you received a broken mirror. This is of course not acceptable. We completely understand this situation must feel.
We would very much like to look into this for you as soon as possible. Could you please confirm your order number so we can locate your case and review the previous email with us?
We also kindly ask you to check your spam/junk folder in case any of our replies may have ended up there.
If you prefer, you are welcome to contact us directly at info@bgastore.uk
, and we will make sure your case is handled as a priority.
We sincerely apologise for the inconvenience caused and hope to resolve this for you without further delay.
Have a nice day.
FORMAL COMPLAINT
FORMAL COMPLAINT - over £70 worth of products not delivered, non existent customer service and no sign of refund.
I am writing in relation to order 6157168 in which I made on 10th January 2026. The initial estimated delivery time was 3-8 days. After 21 days I emailed your customer support. I was replied to by a bot with a 'parcel force' link that was actually a link to a Swedish website with no further information about my order. I explained that this is not good enough and it is your responsibility to chase orders from your company that are not delivered. I was told my query would be escalated to a human 11 days ago. I have chased and was again told someone would get back to me but I have received no response.
In accordance with the Consumer Rights Act, I have given you multiple opportunities to deliver my item or explain the delay. My not responding, I believe you have breached the contract and expect a full refund for my order by 18th February 2026.
If this matter is not resolved promptly, I will have no option but to raise formal complaints through relevant consumer protection bodies.
10 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello,
Thank you for your review. We are truly sorry to read about your experience and sincerely apologize for both the delay with your order and the lack of response you have received.
We are currently experiencing a backlog of approximately one and a half weeks due to an exceptionally busy period. This is not the level of service we aim to provide, and we completely understand your frustration.
Please rest assured that we take this matter very seriously. We will now look into your order 6157168 as a priority and contact you directly via email to assist you further and ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
Acceptable but not high quality
We ordered some frames for wedding photos and they are acceptable but not high quality. The material on the frames is very flimsy for the price but it appears fine from afar. Unfortunately there were not many options for 8x12 inch frames out there though.
11 February 2026
Unprompted review
Reply from BGASTORE.UK
Hello Ellie,
Thank you for your honest feedback – we truly appreciate you sharing your experience.
We’re sorry to hear that the frames didn’t fully meet your expectations in terms of quality. We understand how important wedding photos are, and they deserve frames that feel just right.
At the same time, we’d like to mention that we offer over 50,000 different photo frames in our range, in a wide variety of materials, finishes and price levels. If you’re ever looking for something more solid or premium, we’re very happy to help guide you to an option that better matches what you’re looking for.
Thank you again for your review – your feedback helps us improve.
Have a nice day!
I am writing to make a formal complaint…
I am writing to make a formal complaint regarding the appalling lack of customer service I have experienced with BGASTORE.UK in relation to order number 6180738.
After encountering issues with my order, I attempted to contact your customer service team using the email address provided by BGASTORE.UK. That email address returns as undeliverable. In other words, the contact information you supply to customers for support quite literally does not work. This is completely unacceptable for a company taking payment for online orders.
Providing a non-functional customer service email gives the impression that BGASTORE.UK has no meaningful intention of supporting customers once payment has been taken. It leaves customers with no way to resolve problems, no accountability, and no confidence whatsoever in your business practices.
I expect an immediate response explaining:
• Why an invalid email address is being provided to customers
• How I am supposed to obtain support if your listed contact details do not function
• The current status and resolution of order 6180738
If this matter is not resolved promptly, I will have no option but to escalate the issue further. This includes raising formal complaints through relevant consumer protection bodies and pursuing other avenues available to me.
I expect this issue to be treated with urgency and professionalism — something that has been entirely lacking so far.
17 January 2026
Unprompted review
Reply from BGASTORE.UK
Hi,
Thank you for bringing this to our attention.
First and foremost, we sincerely apologise for the frustration and inconvenience you have experienced. What you describe is absolutely not the level of service we aim to provide, and we fully understand your disappointment.
We are particularly concerned to hear that the email address you used returned as undeliverable. This should of course not happen. We are currently investigating this internally to determine what may have caused the issue and to ensure that our contact information is functioning correctly.
Customer Service: info@bgastore.uk
Furthermore, we have not been able to locate any previous email correspondence from your address in our system, which suggests that your message may indeed not have reached us. That said, we will sent you an email directly.
Please rest assured that we take your complaint seriously and are committed to resolving this matter promptly and professionally.
Thank you for your patience while we address this.
Have a good day.
Faulty product and complete lack of customer support
I placed an expensive order with BGA Store and received a faulty frame (scratched on arrival and extremely fragile, breaking while trying to take a picture of the scratch).
I contacted customer support on 28 January and followed up again on 4 February. As of today (9 February), I have received no response whatsoever.
This is particularly concerning given that:
Their emails state that customers receive a reply within 24–48 hours, which is not accurate.
Their website advertises a live chat, which does not exist.
Email is the only available contact method, and it appears to be ignored.
Once an issue arises, there is no practical way to reach the company or resolve problems. The lack of communication, combined with misleading information about support availability, reflects very poorly on the company’s standards.
I will be documenting this experience, including the defective product and dated email correspondence, so other customers can make an informed decision. Based on my experience, I would not recommend this company if you expect reliable customer service or post-purchase support.
28 January 2026
Unprompted review
Reply from BGASTORE.UK
Dear Andreas,
We are very sorry to read about your experience and sincerely apologize for the frustration this situation has caused. This is certainly not the standard of service we strive to provide.
In order to properly investigate your case and offer a solution (refund or replacement), we kindly need to verify your order number, which we are currently unable to locate based on the information available in your review.
Please contact our customer service team directly at the following email address so we can assist you without further delay:
customer.serviceinfo@bgastore.uk
Kindly include your order number and, if possible, photos of the faulty item. Once received, we will prioritize your case and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this matter for you.
Kind regar
Great Selection But Bad Shipping
Great selection of frames and sizes, but takes forever to arrive in the UK. The prices are also quite high for the quality.
8 March 2025
Unprompted review
Reply from BGASTORE.UK
Thank you for taking the time to share your feedback with us.
We are very happy to hear that you appreciate our wide selection of frames and sizes. At the same time, we are sorry to hear that the delivery time to the UK did not meet your expectations and that you felt the pricing did not fully reflect the quality.
Your feedback is important to us and helps us identify areas where we can improve, especially regarding shipping times and overall experience for our UK customers. We are continuously working with our logistics partners to improve delivery performance.
Thank you again for your honest review. We truly appreciate it and hope to provide you with a better experience in the future.
Have a great day.
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