BGA.FI Reviews 2,550

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Today, for us customers are very important quality/price products and delivery time. Thank you for your support! Frame for picture is beautiful, product was carefully packed and shipping was very fast... See more

Company replied

Rated 5 out of 5 stars

"I recently ordered a custom picture frame from BGA, and I was very pleased with their service. The delivery was fast and the packaging was very good. My frame, being quite fragile, was packed really... See more

Rated 2 out of 5 stars

Everything worked quickly but the quality of the frame is not good. The acrylic plastic, called acrylic glass on the website, is of very low quality and dulls the colors. Ours arrived scratched as w... See more

Company replied


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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Rated 1 out of 5 stars

They don’t respond to any contact attempts.

I ordered two frames made of wood. One of the frames was broken, and I submitted a complaint about it. They did not respond.

17 February 2026
BGA.FI logo

Reply from BGA.FI

Hello,

Thank you for your feedback, and we sincerely apologize for your experience.

We’re very sorry to hear that one of your frames arrived damaged and that you did not receive a response to your complaint. This is not the level of service we aim to provide, and we understand how frustrating this must be.

We will reach out to you directly to assist you and make sure this issue is resolved as quickly as possible.

Thank you for bringing this to our attention.

Have a nice day!

Rated 5 out of 5 stars

Everyghint went well

The order was as expected, packed well, shipped and delivered fast.

8 February 2026
BGA.FI logo

Reply from BGA.FI

Hi Alexander,

Thank you for your kind review. Great to hear that everything went smoothly and that you were happy with both the delivery time and the packaging.

We really appreciate you taking the time to share your experience and hope to see you again soon.

Kind regards,
BGA Team

Rated 2 out of 5 stars

BAD quality

Everything worked quickly but the quality of the frame is not good. The acrylic plastic, called acrylic glass on the website, is of very low quality and dulls the colors. Ours arrived scratched as well.

Save your money, use a local framery and be happier. Not worth putting good looking art insided a plastic, bad quality product.

10 December 2025
Unprompted review
BGA.FI logo

Reply from BGA.FI

Hello,

thank you very much for your feedback. We’re very sorry to hear that the frame you received did not meet expectations and that the acrylic was scratched. This is not the level of quality we aim for.

We would like to resolve this for you as quickly as possible. Please contact our customer service, and we will help you further.

Have a nice day!

Rated 5 out of 5 stars

Good

The mirror arrived as described and was intact.

1 September 2025
Unprompted review
Rated 3 out of 5 stars

BGA.FI offers a great selection of…

BGA.FI offers a great selection of frames and fast shipping, which is appreciated. However, there are issues with product descriptions not matching the actual products, and dealing with returns can be challenging due to extra costs for labels and unresponsive customer service. While packaging is secure and delivery is quick, caution is advised when ordering. Overall, it's a mixed experience.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

OBS!

Very good packaging, fast shipping and payment options 😃

23 September 2024
BGA.FI logo

Reply from BGA.FI

Hello Hussein,

Thank you so much for your kind review, much appreciated! :)

You are welcome back anytime!

Rated 5 out of 5 stars

Great selection and quality

Great selection and quality. Super fast deliveries. I've been buying all my frames from here. Very happy!

1 September 2024
BGA.FI logo

Reply from BGA.FI

Hello Gintare,

Thank you for your wonderful feedback! We’re happy to hear that you had such a positive experience with us.

You are welcome any time! Have a nice evening.

Rated 5 out of 5 stars

Amazing work

Amazing work! They deliver everything very well packaged and exactly as requested. Will frame all my artworks with BGA. Highly recommended.

17 August 2024

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