Beyondspace Reviews 231

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and quick responses. Many people found the products to be excellent, working as described and significantly enhancing their Squarespace websites. The user experience is frequently described as smooth and easy, even for those without extensive technical knowledge. However, some people were dissatisfied with certain products not working as expected, specifically mentioning issues with the Lightbox Video Plugin and the image swap feature. A few customers also noted that the product was a bit hard to figure out or that the website's documentation and tutorials could be better organized.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers highlight the fast, helpful, and attentive... See more

User experience

People report positive experiences with user experience. Many customers praise the simplicity of use, easy... See more

Website

Users describe positive interactions with website features, especially for Squarespace. Many customers... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction, describing products... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and responsiveness. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My client is an artist and she really wanted to be able to zoom in on her lightbox images, so I bought the Lightbox Studio plugin for Squarespace. I reached out to customer support about some customiz... See more

Rated 5 out of 5 stars

Just found Beyondspace while looking for a date formatting capability for Squarespace blog dates. I injected the code as specified into my Squarespace site. It worked perfectly first time. No adjustme... See more

Rated 5 out of 5 stars

I purchased the Lightbox Studio plugin to have the ability to zoom in on my Squarespace website photos and worked as it should. I soon discovered a strange behavior when using the browser back button.... See more

Company replied

Rated 5 out of 5 stars

I have bought 3 products from Beyondspace and have been extremely happy with all of them. Synced Blocks allows me to maintain my website and Lightbox Studio has allowed me rework the Squarespace light... See more


Company details

  1. Web designer

Written by the company

Our solutions enhance your Online Businesses, from workflow automation to web widget services


Contact info

4.8

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
3-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Software works perfectly and highly customizable

Software works perfectly and was able to customize to match the lightbox gallery design mockup. Niang was very responsive to my inquiries and helpful in recommending the best configuration and provided additional support to ensure I was happy with the final result.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

We were looking for a solution to Squarespace not allowing you to zoom in on a gallery photo (especially on mobile devices). Besides ease of use, it also came to our attention that it meant we were not ADA compliant. After a lot of googling, we found many positive recommendations to use Beyondspace. The instructions for inputting and activating the plugin were extremely easy to follow, and it works wonderfully! We couldn't be happier with the outcome.

29 July 2024
Rated 5 out of 5 stars

Amazing support.

I had an issue with integrating the plugin with an unusual UniversalFilter configuration. When I reached out about the issue, Beyondspace actually edited their plugin and pushed an update that accommodated my use case - amazing! And it was done in a matter of hours! Really awesome and personal customer service. The plugin works really wall, too.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I was blown away by the customer service I received from Beyondspace. I am a small business owner and built my squarespace website myself, but have no coding experience whatsoever so was completely lost with putting the plug-in I purchased onto my site. The friendly team talked me through the whole process of activating my plugin, replying within minutes to my emails and troubleshooting my problems quickly. I would highly recommend!!!

15 July 2024
Beyondspace logo

Reply from Beyondspace

Thank you for your trust on Squarespace datepicker plugin! https://beyondspace.studio/squarespace-datepicker

Rated 5 out of 5 stars

Worked nicely thanks

Worked nicely thanks

14 July 2024
Beyondspace logo

Reply from Beyondspace

Thanks for your trust on Lightbox Studio plugin for your Squarespace website!
https://beyondspace.studio/lightbox-studio

Rated 4 out of 5 stars

That was easy! Now the hard part...

Hi. Wow! You made the purchasing and installation of your code very easy! I had your plugin working in less than 5 minutes and I am brand new to Squarespace.
I would have given you 5 stars but there is one key bit of instruction I would like to know now that I have your wonderful plugin working.
What is the recommended image dimension, jpeg quality setting, and file size for best results for zooming with your plugin? There are constraints such as page load in time to consider so I'm wondering how best to balance the image dimensions with the quality setting of the Jpeg for the file size it creates. Can you recommend a setting that works best? Thank you.

10 July 2024
Beyondspace logo

Reply from Beyondspace

Thanks for your order!
Squarespace maximum image widget is 2500px, that means regardless what size of the uploaded images, they will be resize to max 2500w, while the maximum allowed resolution is 120MP.
For detail please check this post https://beyondspace.studio/blog/about-squarespace-images

So I would suggest you to keep your lightbox image under 2500px wide, with the compress level at 85%

In case you want to exceed the limit beyond 2500w, I would suggest you check out this post below, where it shows you how to display the higher zoomable images on lightbox while keep your page load fast and responsive
https://beyondspace.studio/blog/open-alternate-lightbox-images-with-lightboxify-urls

Rated 5 out of 5 stars

The Beyondspace Lightbox Studio is Amazing!

The Beyondspace Lightbox Studio was exactly what my website needed. I am not very good with coding or anything and it was super easy to install. It even has a playground where I can adjust features before implementing the code on my website which is a huge plus. I highly recommend Beyondspace and will absolutely look to them for additional website functionality once my website has the need.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic calendar datepicker!

Fantastic calendar datepicker feature/product that's helped us launch sooner vs. later and their team is so helpful with their after-purchase support. Their blog has a wealth of insights as well. I highly recommend them!

17 June 2024
Unprompted review
Rated 5 out of 5 stars

The service was fantastic

The service was fantastic, I had an issue with the Lightbox and how it was rendering the images and within minutes I had a reply that it was being investigated and then a day later a fix was received.
Would recommend!

16 June 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

Niang was amazing to talk to! I had a few teething issues because technology is a bit difficult for me, but Niang was so quick to respond and willing to help wherever possible. I was so happy when I could finally choose my days of deliveries and when I have time off! She has made it super easy to use (once you know how) and I am even able to change the colours of the date picker to match my website! Highly reccomend!

4 April 2024
Rated 5 out of 5 stars

I urge you to work with them on anything you might need. I am certain they will not only meet your needs and exceptions, but surpass them.

I had been looking for a way to make my Squarespace gallery lightboxes more dynamic for months; I needed photos to be zoomable, and I needed videos to display within a lightbox, and I needed these to happen within the same gallery; and Beyondspace was able to achieve this flawlessly.

I had been working internally on making videos within a lightbox, and had got it working through a pretty messy line of code which meant it was hard to maintain and update. I recently purchased their Lightbox Studio Plugin as a way of making my lightbox images zoomable, as this is natively impossible within Squarespace - however my video code now had stopped working. I reached out to Beyondspace who took the time out of their day to help me, and update their plugin to support videos, and it works absolutely flawlessly!

They were incredibly helpful, patient, and insightful throughout the whole process, and offered a level of support I was not expecting from a Squarespace plugin developer.

I had been holding off on launching my new portfolio for 6 months as I could not get the videos and lightbox side right - as a visual based freelancer this is crucial to my business - and with their now updated plugin, I was able to make the updates needed within a couple of hours, and launched my portfolio that same day. I would not have been able to have done it without them.

I hold Beyondspace in the highest regard, and I urge you to work with them on anything you might need. I am certain they will not only meet your needs and exceptions, but surpass them.

4 June 2024
Unprompted review

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