Beyond Reviews 1,064

After weeks got an email saying they are not completing the will and refunding the money. Not had the money back yet!!

I have paid for my will and not recieved it. I have called 3 times and left a message with a very helpful and polite person, who has promised someone will call me back and no one has called me. I have sent 3 x emails chasing up my will, and no one has replied.

I am increasingly concerned that my money has been taken and I have been scammed, and will not recieve my will.

My wife and I used the Beyond Life will writing service. Completing a will each and both financial and health power of attorneys for each of us. The process was easy and we were informed it would take 3 to 5 days for the documents to be checked and returned to us so that we could have them signed and completed. Although we had a discount code we paid £240. After over a week we had heard nothing, so I rang and was apologised to and told someone would ring me the next day, that never happened. I rang again and was told again that I would be contacted, again nothing. Ive so far sent 3 emails and its now approaching 4 weeks and still no one has even contacted us to apologise or explain what the holdup is. So I would not recommend this company.

Paid the money for a will. Said it was being checked and they woukd get back to me in 2-3 days. Its been a month. i emailed customer services and they havent replied. So money spent and no will.

It was very easy to create. I feel it is a little expensive for what it is, but it is an important thing to do.

I applied for my Will ar the beginning of January and paid the fee. Since then I have heard nothing back despite chasing

The initial set up and £10 a year to change the Will as many times is great BUT I agree with the last two reviews. There’s no phone number direct to Beyond! I’m sure there used to be. I’ve been trying to get in touch about setting up my LPA. I got put through to the funeral company and they took my details. I did get a call from a mobile number but wasn’t able to take it at that moment. The man’s name was James and the number was 07519 239828. I’ve tried to call back with no answer and I’ve also text the number. What happens when I die? There’ll be no one to contact! Initially over the moon and now very disappointed and the company do not fill me with confidence.

This company has a good web interface for drafting your will but that's it.
Their follow-up customer service is non-existent - no response my multiple calls and emails.
I strongly suspect they do not actually have any staff - just AI.

Don't bother. The contact number on their website is for a funeral service. The only way to get in contact with anyone on the will writing side is to call the funeral service and ask them to send an email to the will writing team. The kind gentleman I spoke to in the funeral service confirmed this.

Can you imaging the headache this will cause for the executors of your will????

I abandoned the will submission process and decided to go find another provider instead.

Easy to follow guidance and process very cost effective

Extremely straightforward and very easy to fill in.

Straight forward online firm to complete.. very clear

The will writing process is very clear, concise and easy to navigate. I would wholeheartedly recommend Beyond - and it helps your favourite charity too!

Great company, easy to use and quick turnaround. Would recommend!

I haven’t fully completed the process yet but so far so good!

was so easy to do and i’m so happy i’ve now planned my will to assure my family can inherit what i wish to leave them hassle free !!! thank you

I think they are reely good at writin wills cos it was ded easy and it took like literally a minute. I think you shud use them if Yoo wanna write a will

Well that was easy. Thank you Beyond, both Will and LPAs are sorted and I now have peace of mind.

Helpful service, however some inflexibility, for example you can only enter a specific £ amount to leave people, but if you have no idea how much, if any, actual money you may have when you die, this is useless. I have valuable possessions I've left people, but no actual money, so I can't specify an amount to leave, and there's no option to just say "a percentage of whatever there may be" or "all of whatever there happens to be when I die" as an option. A bit more flexibility on responses would be helpful or an "other" option