Beverlybased Reviews 79

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

After numerous attempts by the company to give me a cashback on my purchase of poor quaiity products. They started with a 10% offer, then 20% then 30%. I accepted the 30% offer, just to get over the... See more

Rated 3 out of 5 stars

I order (2) sweaters 2xl, when I received them they were too small. I contacted Beverlybased and they at first suggested I could get replacements. They then called back and apologized that they do... See more

Rated 4 out of 5 stars

What made my experience great of what the company was offering. Upon seeking the jacket, I wanted to purchase it immediately but didn't. I'm always leery concerning sizes. In this case, XL is a snug f... See more

Company replied

Rated 1 out of 5 stars

Terrible service and 100% scam!!!! First - this company has nothing to do with Germany, it’s Chinese. Second- they failed to deliver the order during 1,5 months!!!! And guess what- their support... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Inspired by the high-life of the Beverly Hills, we provide outstanding, refreshing fashion pieces to anyone who seeks to upgrade their wardrobe! Stop by and subscribe to our newsletter to not miss our weekly product drops.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

79 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Misleading responses on Trustpilot.com

The company is a complete scam. I have wrote a review here, as I was not successful in getting money back for the items they send to me incorrectly. They immediately responded that this was a misunderstanding and that their Customer Service will contact me to resolve this. In fact, it was the other way around. After this message they have stopped replying to my follow up emails on the issue and nothing is resolved.
Also, worth to add that the quality of their products is pretty low, so do not recommend.

20 November 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Lina, I can see that our customer service has instantly responded to you and that the issue has been resolved now. I sincerely apologize for the misunderstandings along the way but I'm glad we found a great solution for you now. I wish you a great day :)

Rated 1 out of 5 stars

Bad experience with Beverly Based

Had I Also, known That this was a Chinese-based company I would’ve never ordered. I ordered three items advertised size small on Facebook. I received the three items and they are way too big. It’s cheaper to keep them then to send them back.as I would have to pay for my own return of these items going to China. I thought this company is based out of Beverly California. I would advise people not to buy from this company they are a scam.
M.E. Curtis

22 November 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Mary, I'm so sorry to hear that your order was not the perfect fit for you. Our customer service team will contact you as soon as possible to find a good solution for you here.

Rated 2 out of 5 stars

Yesterday I received my order of 4…

Yesterday I received my order of 4 pieces of clothing. I placed my order using the same sizes as I usually purchase my clothing; XL, and XXL.
All 4 pieces were way too tight: I would judge them all as being M or L, at best.
How and where do I return them to?
John

21 November 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey John, thanks for your honest feedback. I'm sorry to hear that the sizes did not quite fit you. You can always reach our customer service at support@beverlybased.com. They will be happy to help you with everything :)

Rated 5 out of 5 stars

I placed an order for 2 suits with…

I placed an order for 2 suits with Beverlybased.com and received both within a very short timeframe. They were well packed and when I took them out from the packaging - there were no creases. Suits are very well made and look expensive. The colours were exactly what the photo shows.

18 November 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Mandy, thanks for your positive feedback. We love to hear that you are happy with your new suits :)

Rated 1 out of 5 stars

Ordered 3 shirts and they were never…

Ordered 3 shirts and they were never delivered Anna they refused to give me the refund

17 August 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Duke, I'm so sorry to hear this. We will investigate this case and our customer service team help to find the best solution for you here. Looking forward to talking to you soon :)

Rated 1 out of 5 stars

A scam with poor fitted know-how

Have I known before ordering that BerverlyBased was in China and that it would cost me a fortune to return unfitting apparel items, I would have never ordered them. I spent $391,98 for apparel badly fitted, and they just offered to reimburse me a mere $156,80 (or 40%). It is unreal! The cost of returning badly fitted good at my own expense would be around 300$

And now, I no longer can reach them by email, it seems I have become a spam!!!

6 November 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Christian, I'm so sorry to hear about this. Our customer service will contact you as soon as possible to find a good solution for you here.

Rated 1 out of 5 stars

I ordered what I thought was a 3 piece…

I ordered what I thought was a 3 piece set; obvious description indicated that; less obvious was dimmer, smaller print that I ordered only 1 piece. I immediately tried to have the order cancelled (thinking I would re-order) but was told it could not be cancelled. I paid with PayPal thankfully. I put in a claim to PayPal and was immediately refunded my money. I suspect from the very quick refund that problems with Beverleybased orders might be common? This company also does not have a return sight within North America so returns have to be sent overseas and that cost is more than the item is worth. Sorry, but not a good experience.

2 October 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Jan, for the product you ordered we have multiple options available. You can either order the entire three-piece or different parts separately. You only ordered the pants of the three-piece set. We sincerely apologize for the confusion this has led to when contacting our customer service.
We would love to find a great solution here for you. Our customer service will contact you as soon as possible to discuss the next steps with you.
We are looking forward to hearing from you soon :)

Rated 1 out of 5 stars

I bought 3 pieces and they were totally…

I bought 3 pieces and they were totally different from the photo. Colour, size and style. Also the quality of the items were not good. I sent them my feedback and they decided to refund 40% of the purchase. Not ideal but it saves me from the hassle.

23 October 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Kiki, I'm so sorry to hear about this. This should absolutely not be the case. Please contact our customer service at support@beverlbased.com one more time so we can find a good solution for you here.

Rated 5 out of 5 stars

Everyone will be happy to do business…

Everyone will be happy to do business with your company because you guys are very honest with your customers

19 October 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Henry, thank you so much for your positive feedback. As a small family-owned business, a great relationship with our customers is very important to us so this truly means a lot. We are looking forward to hearing from you soon :)

Rated 3 out of 5 stars

cute denim jacket

The model of jacket was really cute. Still, the production quality was not as high as expected.

10 August 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Sirje, thanks for your constructive feedback. I'm really glad you like the design of your jacket. However, I'm sorry to hear that the product quality was not 100% up to your expectations. This shouldn't be the case and I can assure you we will do better next time :)

Rated 1 out of 5 stars

Wrong items - Bad quality

I ordered 4 items, out of which 2 were not what I had ordered. The company then sent me another item, claiming that this is the one I had ordered initially. Unfortunately, it has no resemblance to what was shown on their site. So all in all, an extremely bad experience. I would never order at Beverlybased again.

24 September 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Reinhard, I'm so sorry to hear this. This should of course not happen at all. Our customer service team will contact you personally as soon as possible, to make sure we fix any issues you currently have with your order.

Rated 1 out of 5 stars

i bought two items and never received…

i bought two items and never received nothing ...

19 September 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Boulineau,
we're truly sorry for the inconvenience you've experienced with your order. Our customer service team will contact you as soon as possible to resolve the issue.

Rated 5 out of 5 stars

I would not hesitate to buy from Beverlybased again.I had some trust issues going into my…

I had some trust issues going into my purchase of a shirt from Beverlybased. There was not much evidence of the company on-line and there are many scams waiting to trap the unwary. Not this site though. My purchase was acknowledged, a follow up email told me things were in hand, a tracking code was sent and the shirt arrived, quickly, and I don't live near anywhere. The shirt is well made with good style and detail and the fit was good. A minor issue I had was dealt with politely and professionally by the support team. I would not hesitate to buy from Beverlybased again.

3 September 2023
Unprompted review
Beverlybased logo

Reply from Beverlybased

Hey Stephen,
Thank you for your honest feedback. We're pleased to hear that our team met your expectations for quality and customer service from purchase to delivery. We appreciate your trust and continued support.

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