betwentys.com Reviews 31

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Absolutely awful. Ordered item (iPhone 12 mini case). No communication from supplier after taking two weeks to arrive. On arrival, item was low quality, stiff with side buttons not working. Had... See more

Company replied

Rated 5 out of 5 stars

I have now purchased four phone cases from betwentys and love each one. I had difficulty choosing a design because there are so many unique ones to choose from. The phone case itself is very protect... See more

Rated 1 out of 5 stars

I purchased from this site, they sent me my product but unfortunately the post sent it back after some days without knowing anything. Nobody contact me. I contacted them but since then nobody helped m... See more

Company replied

Rated 5 out of 5 stars

I love so many products on BeTwenties! They always have something slightly different that catches my eye. Fast delivery and fab customer service!!

Company details

  1. Gift Shop

Written by the company

Searching for a perfectly thoughtful gift for a loved one? Whatever you’re searching for, we’ve got one-of-a-kind wares for you to choose from. So whether you’re shopping for someone else or yourself, you’ll discover inspiring collections for (almost) everything in this magical marketplace. beTWENTYS is a leading seller of eco & creative gifts and homeware, with colourful ranges that will brighten up any home. Our site is packed with the most modern, vibrant and exciting gifts for both men and women. We careful select our manufacturer, and strive to provide high quality products. We ship orders Monday-Friday. If you have any questions about anything, please don't hesitate to contact us - betwentys@gmail.com.


Contact info

3.3

Average

TrustScore 3.5 out of 5

31 reviews

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Rated 1 out of 5 stars

Absolutely awful customer service. Avoid.

Absolutely awful.
Ordered item (iPhone 12 mini case).
No communication from supplier after taking two weeks to arrive. On arrival, item was low quality, stiff with side buttons not working.
Had to email to request refund before being allowed to send back (why is this aspect not automated?) No response from betwenty and therefore money down the drain.

If I had been spending more I would have complained to consumer watchdog.
Honestly, one of the worst online order experiences I’ve had in 20 years.

6 July 2022
betwentys.com logo

Reply from betwentys.com

Hi Stephen,

Thanks for reaching out and we are sorry for the bad experience you had with us. Let us assist you to make things right again. We must have missed your email and it probably goes to our spam folder. We apologise that we do not check our spam folder often. If you still wish to return the case with us, we have just send an email for you. Please kindly reply to the email and we are happy to help! Have a lovely day!

Rated 5 out of 5 stars

Great Choice for a Phone Case

I have now purchased four phone cases from betwentys and love each one. I had difficulty choosing a design because there are so many unique ones to choose from. The phone case itself is very protective yet not bulky in any way. It is slim and the material is not slippery but yet not quite gel-like. I have had multiple people ask where I purchased my phone case and I never hesitate to give the betwentys websitel.

30 June 2022
Rated 1 out of 5 stars

I purchased from this site

I purchased from this site, they sent me my product but unfortunately the post sent it back after some days without knowing anything. Nobody contact me. I contacted them but since then nobody helped me. I just lost my money and I paid a lot. They didn't care at all. I won't buy anything again and lose again money. Do better next time with communication with the customer.

25 June 2022
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Reply from betwentys.com

Hi Joie,

Thanks for reaching out. We are so sorry that according to the tracking system, the parcel has been delivered already. If you haven't received the item, we highly recommend you to check with your post office. We are happy to provide any information if needed. Thanks!

Rated 4 out of 5 stars

Great Boba squishy

Great Boba squishy, good value. Delivery took about 2 weeks and was unable to track using given link. Brilliant product though, thanks!

26 May 2022
Rated 1 out of 5 stars

Awful retailer - avoid

Awful retailer - took weeks for the toy to arrive from China it is a knock off of a more reputable brand and they will only let me return it at my own expense, despite the fact they didn’t deliver the item in the time frame they said they would.

16 May 2022
Rated 2 out of 5 stars

I ordered a kitchen utensil set

I ordered a kitchen utensil set, which I have to say is very nice on the 9th Dec , it wasn’t dispatched until the 16th Dec! Eventually on the 20th Dec it arrived in London at the customs office only to sit there until well after Christmas, so a rather late Christmas present for someone. Disappointing as I didn’t think it would take best part if three weeks to arrive.

8 January 2022
Rated 2 out of 5 stars

I found this “creative gift store” from…

I found this “creative gift store” from Facebook and bought the “Glass plant bulb case with wooden stand” as a gift for my friend’s new home. Surprisingly, there was no packaging of the gift. And when I asked the store for the reason, they just asked me to wrap it up by myself.

What a “creative” idea suggested by a creative gift store!

12 November 2021
Rated 5 out of 5 stars

All perfect

All perfect. Perfect delivery time and product. Their customer service was so so helpful. Would recommend:)

12 October 2021
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order ! 👎🏻👎🏻👎🏻

10 October 2021
betwentys.com logo

Reply from betwentys.com

Hi Andreas, thanks for taking time to leave a review. Your parcel has been delivered already and please let us know if you have any questions further. We are always here to help :)

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