Better Tax Relief Reviews 

461
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for handling stressful tax situations with great care and professional dedication. Reviewers highlight exceptional communication, noting that helpful agents respond quickly and explain complex financial processes clearly. However, some customers also noted frustrations regarding payment structures and a lack of ongoing communication after initial fees were charged. A few people felt that the service failed to deliver expected resolution results despite significant financial costs. Consumers reported being left confused and facing difficult financial situations after long periods of waiting without proper updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting knowledgeable and personable agents... See more

Service

Consumers find service to be a mixed experience, as some reviewers express deep frustration over unexpected... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt... See more

Payment

Clients share profound dissatisfaction regarding payment, stating they keep getting bills from the IRS while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just... See more

Company replied

Rated 5 out of 5 stars

I was directed to Better Tax Relief by another company, and it was the wrong referral. Alexander Reymundo was patient and very helpful. I'm 80 years old and retiring, and Alex made an appointment with... See more

Company replied

Rated 5 out of 5 stars

Better Tax Relief is helping me with my IRS tax situation. I unintentionally made a financial mistake which ended up affecting my taxes. Malaika is the professional assisting me. She has been so helpf... See more

Company replied

Rated 5 out of 5 stars

I recognize that an unexpected problem occurred in house with the loss of Colin. I have nonidea when that occurred. I wish I had heard of this sooner, but such had nothing to do with Malaika Naqv... See more

Company replied


Company details

Written by the company

"We at Better Tax Relief have years of experience and are pleased to have served all over the nation. We have assisted thousands of people, families, and companies in dealing with IRS concerns without losing sleep over the finer points. Whether you owe money to the IRS, have unfiled returns, are under audit, or have other tax problems, we are here to safeguard your interests. Rest assured that we are here to defend you if you feel that matters with the IRS or the State are already difficult."


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

461 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(461)

129 reviews in the last 12 months

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Rated 4 out of 5 stars

Attention to the details

Attention to the details. They were very unprofessional. I had a tax levy I wanted to get resolved with the IRS. Instead I now pay a additional $340 on top of the levy. They didn't know i had a levy even though it was submitted with my form 433f
Better tax relief reached out to me. Special thanks to Mr. Andrei Torres. He informed me that the IRS said that they didn't have a wage garnishment against me. I sent him proof that they are still taking out the money from my account. His company was helpful with the installment agreement with the IRs for a problem I didn't know of.

26 January 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Harold, it is concerning to see your review. We take these concerns seriously and would appreciate the opportunity to review the details of your experience. We'd like to better understand the concerns you've raised regarding your IRS levy and your account. Please call us directly so we can review your file and discuss your concerns in greater detail.

Better Tax Relief: (866) 562-1216

Rated 1 out of 5 stars

They didnt do jack sh*t but talk a good…

They didnt do jack sh*t. So now im paying them and the IRS. I could've done that on my own. They talk a good game. Lesson learned.

25 June 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Khalil, we're sorry to hear that this has been your experience. Please reach out to our team so we can review your account, answer your questions, and see how we can help move things in the right direction. Thank you for bringing this to our attention.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars

Best tax help

25 June 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hello, we couldn't ask for a better compliment than that. Thank you for putting your trust in us, and we're grateful you took a moment to share your experience. We appreciate your support!

Rated 5 out of 5 stars

My experience with BetterTaxRelief Was…

My experience with BetterTaxRelief Was very memorable, the moment I started talking to Mr Sanchez I could sense his kindness, and understanding as I explained my situation. He then asked me a few questions, so that I would have options. I know we are at the beginning of this journey, but I’m so happy I found Better Tax Relief. It is truly is a Better Relief. I can now rest and focus on recovering from my Heart Condition. Thank you Mr. Sanchez

17 June 2026
Unprompted review
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Reply from Better Tax Relief

Hi Connie, your review is incredibly meaningful. Knowing Mr. Sanchez helped ease your worries from that very first conversation is exactly the kind of experience we hope every client has. We're honored you chose Better Tax Relief, and we're especially glad this has given you one less thing to carry while you focus on your health and recovery. Thank you for trusting us with this journey, and we'll be sure to share your kind words with Mr. Sanchez.

Rated 4 out of 5 stars

Well they put me at ease right away and…

Well they put me at ease right away and he understands my problem and the fixes to my problem. He made the payments agreeable and simple to understand and follow

22 June 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

It's great to hear you left the conversation feeling more comfortable than when you started. Thank you for trusting us to help you navigate the process, Stanley!

Rated 5 out of 5 stars

Excellent experience and comfortability…

Excellent experience and comfortability speaking with Miss Sandra Jimenez, phenomenally educated and heart warming person, highly recommended resolution officer, may God bless her 🙂, what a wonderful day ‼️

17 June 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for the wonderful review, Dayshon! We're thrilled to hear Sandra made such a positive impression. Her knowledge, compassion, and dedication to helping others truly shine through. We'll be sure to share your kind words with her!

Rated 1 out of 5 stars

They charged me $23,000 upfront and…

They charged me $23,000 upfront and told me I owed the irs $186,000 and I was “red flagged”. Spent a year being tossed from one person to another and in the end the irs told me I only owed $76,000 and could have easily gotten an offer in compromise. They did 7 returns which would have cost $3500.

13 May 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Jordan, we're sorry to see your review and apologize for the experience you've described. We take these concerns very seriously, and we'd appreciate the opportunity to discuss your experience further. Please contact us directly so we can connect with you.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for the 5-star review, Michael! We are so pleased to hear that Mr. Sanchez was able to assist you with such patience and precision. Your comfort and understanding are our top priorities, and we are happy to have been of service.

Rated 5 out of 5 stars

Situation was kind of overwhelming to…

Situation was kind of overwhelming to me before I began speaking with Giovanny! Once we started proceeding with the process, like we were best friends taking some of the pressure off my shoulders just speaking with him! Great person to work with! Made my predicament seem a lot easier! Pleasure being on the phone with him! Seemed concerned about my situation and family! By the end of our conversation, we were joking around and I felt very comfortable with everything!!

27 May 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hello Michael, we love hearing this! Navigating these situations can feel completely overwhelming, so we are happy that Giovanny was able to step in, ease the pressure, and make the whole process feel easy. Thanks for sharing!

Rated 3 out of 5 stars

William

William. Said some promising things now I haven't heard from hom.please return my money.

5 March 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Gretchen, we are concerned to hear about the lack of communication. Please reach out to our team directly using the phone number provided below, so we can discuss a resolution. Thank you.

Better Tax Relief: (866) 562-1216

Rated 1 out of 5 stars

We paid and engaged this company a year…

We paid and engaged this company a year ago and they talked a big plan of how our previous accountant did everything wrong and they were going to take care of 2022-2025 taxes. One year later, they have only put together 2024 and 2025. Now they are saying that they will work on 2022-2023 once 2024 and 2025 are filed and accepted. We call and email without response from our case manager, Alex. I called and spoke to a supervisor, Dora, and she promises to call back the same day and doesn't. Customer service and keeping you up to date on the process is non-existent and we paid a lot of money for this service.

5 May 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Dana, we are very disappointed to read about your experience with us. We are sorry to hear about the delays you are experiencing. To ensure your account is moving forward as expected, please contact our team using the phone number provided below, so we can address your feedback directly.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars

Feel much better about my Federal tax situation

Worked with Nicholas to review the issue I got into where I was really unsure how it gotten into that state from years ago. He was really great about explaining the next steps so we have a plan to address the issue. Really feel like Im represented well and understand the next steps, and he also worked with my budget to make it affordable.

30 April 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thanks for the shoutout for Nicholas! We’re happy he was able to help you understand the history of the issue and put a solid plan in place. We appreciate your support!

Rated 5 out of 5 stars

I was scared at first but then I…

I was scared at first but then I realized that we were going to get along just fine. I was greeted with kindness and understanding. He explained every detail and when asked to explain what certain words meant, was made very comfortable with the explanation. Thank you

16 April 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We completely understand that taking the first step can be a bit scary, but we are so glad you did! It’s wonderful to hear that our team’s kindness and patience helped turn that initial worry into confidence. Thank you for trusting us!

Rated 1 out of 5 stars

Horrible Customer Service

I initially contacted BTR approximately two years ago regarding assistance with resolving a balance I owed to the IRS following COVID. I was advised that their services could potentially reduce or eliminate this liability. However, after two years and nearly $1,000 in fees, the only service completed was the filing of my 2024 tax return—something I did not require assistance with.

Throughout our correspondence, I was clear and consistent about the reason I engaged their services and the outcome I was seeking. At this point, I still owe the IRS, have lost my 2024 refund, and have incurred additional costs without receiving the services that were represented to me. DON'T HIRE THEM

16 April 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Lynn, we are incredibly sorry to hear that your experience has been so frustrating. We want to review your account and the fees paid to ensure we address your concerns and the status of your IRS balance properly. Please reach out to us using the phone number down below, so we can discuss this further.

Better Tax Relief: (866) 562-1216

Rated 5 out of 5 stars

Gina was great

15 April 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Brandon, we're happy you had such a positive experience with Gina! Thank you for sharing.

Rated 5 out of 5 stars

Everyone has been so helpful with my…

Everyone has been so helpful with my case and supportive in such a stressful time for me. I recommend them highly!!

20 March 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Erika, thank you for the high recommendation! It’s a group effort here, and we’re glad everyone hit the mark for you during such a stressful time.

Rated 5 out of 5 stars

Mr Sanchez was great in getting me set…

Mr Sanchez was great in getting me set up with the program and I and feeling very confident.

19 March 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Derwin, thanks for your review! We are do glad to hear you're feeling so positive about the path forward.

Rated 5 out of 5 stars

My name is John

My name is John. I talked to Bryan Sanchez at Better Tax Relief and initially I was quite concerned about my tax debt. I've felt overwhelmed and helpless... Without ability or having power to overcome my tax debt issues.
I've thought about researching the "Fresh Start Initiative," but even just researching gave me great anxiety and stress. Bryan listened to me... I mean, I felt that he really listened ... He listened to understand, not just my situation, but the causes of it. The more we talked, the more confident I became in him and the company he represents. Bryan's time and interest went far beyond "salesmanship." It became personal. Bryan earned my trust. This took place just a couple of days ago. I don't have the final results of our agreement yet, but I'm feel much better and optimistic about gaining a solution to my problem. I'll definitely give an honest assessment at the end of the process. Until then, I have faith in Bryan and the team he represents. Thanks for your time, Bryan. Let's get this done.

12 March 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

We are so glad Bryan could help turn that feeling of helplessness into one of genuine optimism. Thank you for trusting Better Tax Relief!

Rated 5 out of 5 stars

Raven was very good and polite and…

Raven was very good and polite and knowledgeable of his job and I thank him for that!!!

19 February 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Hi Farrah, thanks for your review of Better Tax Relief! We love to hear Raven was great to work with. Thank you for trusting us with your Tax needs!

Rated 5 out of 5 stars

Debt Free

Again, my name is Josephine, and the person handling current tax issues is Raven. At first I was really afraid, afraid of what I may learn about how much debt I was in. I was extremely concerned about what it was going to cost me. Raven assured me that everything would be fine, and I felt safe moving forward with the process. Better Tax Relief and staff do an awesome job getting these issues resolved, and training top notch staff members such as Raven. Thank you Better Tax Relief.

17 February 2026
Unprompted review
Better Tax Relief logo

Reply from Better Tax Relief

Thank you for the review, Josephine! We are so incredibly happy to hear that Raven helped you overcome those initial fears and made you feel safe throughout the entire process. Navigating tax debt can be an intimidating experience, and we are glad he was able to provide the peace of mind you needed to move forward confidently.

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