BetterSafeRadio.com Reviews 

992
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the robust radios deliver outstanding performance, reliable power, and highly useful daily operating features. Consumers also deeply appreciate the incredibly fast shipping times, professional service, and the meticulous packaging that consistently ensures items arrive safely without any damage. Furthermore, people consistently describe the customer support as top notch, pointing out that staff members answer questions quickly and provide thorough technical assistance. Some reviewers were not happy with delivery delays, mentioning that they experienced unexpected waiting times for their packages to finally arrive in the mail.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are built rock solid and perform... See more

Service

People report high satisfaction with the service, highlighting helpful communication and a great overall... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting top-notch support and... See more

Staff

Customers consistently note positive experiences with staff, praising representatives for their outstanding... See more

Delivery service

Consumers find delivery service to be positive, highlighting consistently fast shipping times and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark is doing great things to deliver what Hams want in a radio not only for survival, but an all around daily unit! The UV9PX+ delivers outstanding quality and all the features you didn’t even know y... See more

Company replied

Rated 5 out of 5 stars

Every time that I have used BSR I have experienced very good pricing, quick response to my inquiries and lightening fast shipping. The products, mostly Wouxun brand radios, have been excellent and wor... See more

Company replied

Rated 5 out of 5 stars

Paid for codeplug. Expected download or in the mail. Never happened. Sent follow up email to BSR and haven’t heard back. CCard was charged. Think I fell through the cracks. UPDATE: I am happy to s... See more

Company replied

Rated 5 out of 5 stars

Great experience doing business with Better Safe Radios. Had a few questions about some other products Mark sells, he answered my email the same day. The Better Safe radio programming Mark does is a h... See more

Company replied


Company details

  1. Electronics Store
  2. Hobby Store
  3. Security Equipment Store

About BetterSafeRadio.com

Written by the company

The Best Deals on Commercial-Grade Wouxun, Ailunce, & Retevis Part 97 Amateur HAM, Part 95E GMRS, Part 95J MURS, Part 95B FRS & Part 90 LMR Emergency Two-Way Radios & Walkie Talkies, Scanners, Accessories, Custom Programming & Consulting for Preppers, Families, Overlanders, Recreation, Scouting, Off Roading, Business, Neighborhood Watch/Safety, Private Security, CERT, ARES, RACES, REACT, EARS, CAP, MARS, SKYWARN, NOAA NWS, AMSAT, Government, Public Safety, Disaster Preparedness, Civil Unrest & Survival SHTF Prepping.

Most people today take our modern communications system for granted and don’t realize that during a major “Act of God” like a natural disaster, civil unrest or the loss of the rule of law, which some refer to as a SHTF event (when the $hit Hits The Fan), or even what some speculate is a very real possibility in the modern age of warfare, an EMP (Electro-Magnetic Pulse) blast, these systems that we’ve come to rely on such as your cell/mobile phone, your home telephone and the Internet may become unreliable, or even completely inoperable. In fact, it wouldn’t even take a major disaster to disrupt your ability to get help – it could be something as simple as the power going out due to excessive heat or a strong solar flare, which has happened in the past, and that’s when you need an EmComm (Emergency Communications) solution.

When the SHTF, BetterSafeRadio than Sorry!

Contact info

4.8

Excellent

TrustScore 5 out of 5

992 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(992)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Very responsive customer service

I ordered a radio on June 3, I sent a follow up message on June 9 asking for an update and I got an update within a few hours that evening.

Mark clearly takes customer support seriously and is very responsive.

9 June 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

thanks a bunch for this George, I really appreciate it. I am a little backed up right now with the release of the UV9GX+, UV9PX+ and UV9DX radios, but I'm working my tail off to get all the orders out and stay up on support inquiries. :) Cheers and Be Safe!

Rated 3 out of 5 stars

Wouxun KG 916 and 916 plus

I ordered t
Two 916’s last April.
Had problems getting repeater channels working.
The repeater is 18 miles away.
I live on top of ridge, have no problem hitting it with Midland Mxt 275 Mobile/base unit.
The 916’s do not pick up repeater.
Friend of mine brought over his Rocky Talkie 5 watt
GMRS HT they hit the repeater from inside my house as well as outside with no problem, sound loud and clear.I sold the two 916’s to a couple I know, they use them at the rv park and camping.

I ordered two 916 + thinking they would work since everything I read said they were upgraded to 5 watt.
Not the case, no better than the other 916’s.
Disappointed. Will be returning these two before 27 June. Thirty day return period.
I have no complaints with Mark and his customer service, he does a good job.
Wouxun is a great product, wish the 916’s would have worked for me.

27 May 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks Sam and sorry the 916+ radios didn't work out for you. It sounded like you were confused about the difference between simplex and repeater operation based on some of the your email message - I was trying to help you out but then never heard back from you.

I can assure you that the 916+ is every bit as powerful and potent as a RockyTalkie, so I suspect you just didn't have them setup properly.

I don't have an RMA for you, but I suspect you will contact me soon for one and I'll be happy to set that up for you.

Cheers and thanks.

Rated 5 out of 5 stars

WOUXUN UV9GX+ and some…

Just recieved my WOUXUN UV9GX+ and some other accessories I ordered. Only took a week.

According to NotARubicon this makes me a radio dork. I'm okay with that. This is superior to my WOUXUN UV9G PRO best part was that I could copy (ctrl c) and paste (ctrl v) right into the code plug to add my local repeaters to the updated codes.

Well worth the purchase. Next I'd like to get a Yagi antenna and an RF finder to do some fox hunting.

27 May 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Derek, I really appreciate it. I'm glad you're happy with everything so far and welcome to the radio dork club - hehe. Cheers and Be Safe!

Rated 5 out of 5 stars

I've always had an excellent experience…

I've always had an excellent experience in buying radios fron Bettersafe. They have unique models that no one usually carries. Fast shipping. And excellent communication when I have any questions. Highly recommend!!!!

27 May 2025
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Reply from BetterSafeRadio.com

Thanks so much for this Dennis, I really appreciate it. I'm glad you're happy with everything so far. Cheers and Be Safe!

Rated 5 out of 5 stars

Packaged as he would want it to be shipped to him.

The radio and gear was packaged extremely well so it arrived safe. You can tell Mark takes pride in his business. I will definitely order from, better safe radios again. Prices were very reasonable, the included programming was a nice touch.

22 May 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Charles, I truly appreciate it. I look forward to serving you again in the future. Cheers and Be Safe!

Rated 5 out of 5 stars

I’ve bought 4 radios from BSR

I’ve bought 4 radios from BSR. Shipping was super fast. A couple days after getting them , I had a question and Mark answered me within 2 hours! Would buy from again

19 May 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Bob, I really appreciate it. I look forward to doing business with you again in the future. Cheers and Be Safe!

Rated 5 out of 5 stars

Best place for all you radio needs!

I have been buying radios from BSR for a while and have had nothing but great service. Radios are amazing too! I highly recommend better safe radio too all. Thank you Mark!

3 June 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this David, I truly appreciate it. I'm glad you're happy with everything and I look forward to doing business with you again. Cheers and Be Safe!

Rated 5 out of 5 stars

Awesome Easy purchase everytime

Awesome Easy purchase! I have bought at least 5 radios's from BetterSafeRadio and every experience has been positive!

19 May 2025
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Reply from BetterSafeRadio.com

Thanks so much for this Ernest, I truly appreciate it. Comments like this from my VIP customers like you mean everything. Cheers and Be Safe!

Rated 5 out of 5 stars

Working a problem with BSR was a breeze…

Working a problem with BSR was a wonderful experience ! BSR also made recommendations to a a antenna for my HT works far better than expected.
I am a customer for life !!!!

27 April 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Bill, I really appreciate it. I look forward to serving you again in the future. Cheers and Be Safe!

Rated 5 out of 5 stars

Happy Customer !

Mark Lindsey did great at getting my order out but it was USPS that dropped the ball. The package made it to my town but then got misplaced or it ended up on another truck going somewhere else but it's all good. It showed up a couple days later. I'm still happy with my purchase and of course I will be buying more from BSR ! 🙂

27 April 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks for this Jamie, I appreciate it. It was actually only 5 days of shipping total via Ground Advantage, which is 2-9 days quicker than the allotted USPS delivery time for that service. ;) Cheers and Enjoy!

Rated 5 out of 5 stars

Great timely delivery and lots of pre…

Great timely delivery and lots of pre programmed frequencies. Ease of use for programming on software. Great GMRS for what I need. Thank you!!

27 April 2025
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Reply from BetterSafeRadio.com

Thanks a bunch for this Billy, I really appreciate it and you're very welcome. Cheers and Be Safe!

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Everything arrived very quickly, and it was exactly what I ordered. I had a question, and the response was also very fast.

23 April 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Great company, highly recommended!

I recently purchased a Wouxun KG-UV9PX and could not be happier with the radio and the service I have received. Mark has been very prompt to answer my after sale support questions and I do not hesitate to recommend BetterSafeRadio for your radio needs. The radio was packaged very well and arrived 7 days after I placed my order, 5 days of that was USPS transit time.

5 May 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Kenneth, I truly appreciate it and I'm glad you're happy with everything. Cheers and Be Safe!

Rated 5 out of 5 stars

Excellent

Excellent, product

22 April 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks for this Angel, I appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Very pleased.

I am very pleased with the way this company works. I have had the pleasure of speaking with the owner and has giving me nothing but good customer service. I have purshes several items and everything went well. Will be making a nice purchase soon and will continue to buy all my HT/Ham radios here.

22 April 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Gerald, I truly appreciate it. I'm glad you're happy with everything and look forward to doing business with you again. Cheers and Be Safe!

Rated 5 out of 5 stars

Great service

Always a good experience with BSR. Top notch service.

22 April 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Christopher, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Good service.

Good service, quick shipping, nice small company.

30 March 2025
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Reply from BetterSafeRadio.com

Thanks so much for this Mark, I really appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Great service!

Always the best of service at a good price!

25 March 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks so much for this Doug, I truly appreciate it. Cheers and Be Safe!

Rated 5 out of 5 stars

Wouxon KG-UV9 series HT's

I have purchased Wouxon KG-UV9GX & KG-UV9PX HT's & accessories for them from Mark. I've always been a fan of the big 3 Japanese amateur radios, but I must say that I'm impressed with the quality & user friendliness of these 2 HT's that Mark had a hand in the design of. The pre-programming done by Mark is very useful and can be easily modified to add local frequencies. Mark has been a pleasure to do business with & both orders have shipped promptly & have been packaged very well.

24 March 2025
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks you so much for this great review Dennis, I really appreciate it and I'm glad you're happy with everything. Cheers and Be Safe!

Rated 5 out of 5 stars

Great quality radios

Great quality radios. Fast shipping. Will order again when other model radios are in stock.

7 April 2025
Unprompted review
BetterSafeRadio.com logo

Reply from BetterSafeRadio.com

Thanks a bunch for this Delancey, I appreciate it. I look forward to doing business with you again in the future. Cheers and Be Safe!

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