Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just back from a holiday in New Zealand where I insisted on the basic rar rental insurance policy with SNAP Rentals. This was backed up by my Bettersafe Excess Policy. Two mishaps while away. S... See more
Company replied
Very very easy process to purchase XS Protection insurance for an up and coming car hire trip to France. Premium was fantastic value for money with 7 days cover from Bettersafe.com costing only margin... See more
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Have used for a number of years. Unfortunately had a problem with a pothole in France. Hire car company charged for excess for damage. Better safe claim was handled immediately with clear instructions... See more
Company replied
Company details
Written by the company
Bettersafe.com is an insurance broker that specialises in selling excess products like car hire excess insurance, private car excess insurance, home excess insurance, travel insurance, income protection insurance, commercial vehicle excess insurance and gap insurance.
Contact info
Unit 2, Building A, Marvan Court, 1 Waldegrave Road, TW11 8LZ, Teddington, United Kingdom
- +44 (0) 20 3740 4431
- enquiries@bettersafe.com
- bettersafe.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peace of mind
Touch wood I have never had to use it. And in all fairness the price for the extra security while hiring a car abroad is worth it.
Better safe contacted me at renewal and kindly gave 10% off.
10 September 2026
Reply from Bettersafe.com
Hello Peter, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
easy to do on their website and a good…
easy to do on their website and a good price
10 September 2026
Reply from Bettersafe.com
Hello Brian, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Excellent customer service and reasonable price
Very reasonable price and having just made my first claim after several years with a policy, the process was very quick and painless with good customer service. Would definitely recommend.
9 September 2026
Unprompted review
Reply from Bettersafe.com
Hello Angela, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Product was well priced
Product was well priced, well specified and easy to buy so full marks for that. Scoring is difficult as fortunately I did not need to make a claim, however it seems unfair to mark it down because I didn’t. I’ve bought their policies before and I would buy again. I believe they are a good insurer.
31 July 2026
Reply from Bettersafe.com
Hello Bill, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Simple car excess insurance
Have used many times, straightforward and can even get a 10% discount code to make cheaper. So far I have never had to use the actual insurance, but so much better value than buying from the car hirer - one day's cost with them is usually more than total Bettersafe cost! Always tell others to do this.
5 September 2026
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
It is just what I wanted!
4 September 2026
Reply from Bettersafe.com
Hello Jack, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello, Thank you for your feedback. We understand that the claims process can sometimes be frustrating. However, we do require supporting documentation in order to process claims, as this is a requirement set by our insurer.
We always aim to make the process as smooth and straightforward as possible for our customers, and we’re sorry if this has caused any inconvenience.
We hope this experience hasn’t put you off using our services again, and we would be happy to assist you should you need us in the future.
Best Wishes, The Bettersafe Team.
You were recommended by my local car…
You were recommended by my local car insurance company Clegg Gifford.
Your assistance is most appreciated.
2 September 2026
Reply from Bettersafe.com
Hello Iain, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very simple buying process
Very simple buying process. Have used Bettersafe for years - very reliable.
31 August 2026
Reply from Bettersafe.com
Hello Richard, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Car hire excess
To do what I want with Bettersafe is so simple. I can complete my insurance within minutes payment is just as easy. If you haven't used the Bettersafe service before it is competitive enough to give it a try. You won't be disappointed.
29 August 2026
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very simple process with ideal level of…
Very simple process with ideal level of cover. Much better value than paying the hire company for equivalent cover. Peace of mind on holiday helps tremendously.
27 August 2026
Reply from Bettersafe.com
Hello Oliver, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Simple booking and great value
25 August 2026
Reply from Bettersafe.com
Hello Mike, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Problems with the website
Problems with the website. Took a long time. Automatic renewal wasn’t working. Had to email customer services and then sort car hire insurance again on their website. All done in the end but took far too long.
24 August 2026
Reply from Bettersafe.com
Hello Christopher, Thank you for your feedback. We’re sorry to hear you experienced issues when renewing your policy. We understand how frustrating this must have been and appreciate your patience and understanding.
We’re really pleased that you’ve decided to renew your policy with us.
Best Wishes, The Bettersafe Team.
Very straightforward and easy to complete-Value for money too
Very straightforward and easy to complete this process. The digital documents were sen to me virtually instantly, and I now have a record of the policies etc. And all this much better value than using the hire companies products! Excellent all round.
24 August 2026
Reply from Bettersafe.com
Hello Frank, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Reply from Bettersafe.com
Hello Robert, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Referred to me by a good friend.
Referred to me by a good friend.
Easy and straight forward process. Clear explanation of policy .
Very happy with the price
23 August 2026
Reply from Bettersafe.com
Hello Carlos, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Easy to renew and increase cover
22 August 2026
Reply from Bettersafe.com
Hello, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Very good
Very good. Claims process was simple and fast and that's all you want.
21 August 2026
Unprompted review
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
Always answer phone promptly.
Always answer phone promptly.
Staff friendly but professional.
Good company.
17 August 2026
Reply from Bettersafe.com
Hello David, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
website review
I wanted annual UK hire car excess insurance and after careful consideration chose Bettersafe. Their website is easy to navigate with T&Cs explained clearly and without jargon. The policy was very competitive in terms of cost. My policy is exactly what I was looking for.
16 August 2026
Reply from Bettersafe.com
Hello Russell, Thank you for your positive response, we are delighted to know you are happy with our services. Thank you so much for taking your valuable time to provide us with your feedback. Best Wishes, The Bettersafe Team
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