Better Music Reviews 

10,808
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I purchased a hard case for my Taylor GS Mini. Nathan ‘Noof’ spoke to me at length about the pros and cons vs the Aerocase I was considering- with no sales pressure at all. Kai assisted me with the sa... See more

Rated 5 out of 5 stars

Great service after my amp stopped working, fast and professional ,couldn't ask for a better outcome. No hesitation recommending them.5 stars

Rated 5 out of 5 stars

Five star place!!! Incredible sort of guitars!!! Amazing reports on each one with specifications, mesures and details, and prices are real world standars, its a wonderfull site construction!!! Its lik... See more

Rated 5 out of 5 stars

Positive experience despite me thinking that "in stock" meant it was in the shop. It was available from the warehouse so didn't get the product when I needed it. Staff did bend over backwards to t... See more

Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Musical Instrument Repair Shop
  5. Piano Store
  6. Sheet Music Store

Information provided by various external sources

First opened over 35 years ago, Better Music is a wholly Australian owned and operated independent music store located in Canberra, ACT. We aim to provide you with the largest range of quality musical instruments, best prices and a high level of customer service during and after your purchase. In 2011, we launched our class-leading online store, and in 2013 we opened our doors to our brand new bricks and mortar store – the largest purpose-built musical instrument store in Australia. We look forward to doing business with you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(10,808)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed!

Fantastic service for an online order, super fast delivery, well packaged. I am really impressed and definitely recommend Better Music!

10 February 2022
Unprompted review
Rated 5 out of 5 stars

Better Delivers

Ordered my purchase on a Saturday then on the Tuesday afternoon it was at my front door just as I received my shipping notice, well worth the Live rate - express shipping, despite being in regional NSW. All round great experience as with previous purchases with Better Music. Thanks to all in your team.

8 February 2022
Rated 4 out of 5 stars

Great, except the packaging

Shipping was fast. Items were as described. Items work. Took one star off though because of the dodgy packaging that didn't secure the items inside.

8 February 2022
Rated 4 out of 5 stars

swift delivery

Our order came very swiftly and the item was just what we needed for our budding musician.

8 February 2022
Rated 5 out of 5 stars

Digital Piano

I placed my order on a Sunday afternoon. It was processed, despatched and delivered interstate by lunch time the following Thursday. Exceptionally happy all aspects of this transaction. I would highly recommend this company to other potential buyers.

7 February 2022
Rated 5 out of 5 stars

Fabulous service

Fabulous service
Speedy delivery of Zildjian Cymbal set at a very good price. Kristin was also particularly helpful in trying to find suitable drum bags. Thank you :)

6 February 2022
Rated 4 out of 5 stars

The shipment tracking info

The shipment tracking info took a couple of days to get but after ringing there customer service I was sent it via email that afternoon and the pedal arrived a couple days earlier then expected so I was very happy about that. So over a pretty positive experience.

5 February 2022
Rated 3 out of 5 stars

Please notify when delivered

The item was delivered and is as expected, thank you. Something that could be improved for your future orders is to provide text or email notifications, when the item is on its way, and especially once it has been delivered.. it helps to know as some items are quite expensive & we don't want them left out on the porch all day for fear of theft. We bought a keyboard and I have no idea how long it was sitting outside for, and it was in no other box exept the branded one so we were advertising to our neighbours what we have bought. I was home when it was delivered but heard no knock at the door & received no electronic notification. I was surprised to see it later that day when I went to leave the house.. disappointingly my daughter saw it too and it was supposed to be a surprise Xmas gift for her :( Little things like keeping the buyer aware of delivery times, especially before Christmas, would make for much happier customers. Otherwise we are very happy with our purchase, thank you.

4 February 2022
Better Music logo

Reply from Better Music

Hi Bec,
Thanks for your feedback. We don't give any courier service we use an authority to leave without a signature, so our sincere apologies that this happened! We do email out tracking information though when orders leave our shop, which you're able to follow and see when your delivery is on its way as well as on board for delivery.
We're glad to hear that you're happy with the keyboard, hopefully it's a great starting point for your budding pianist! 😊
- Morgan (Online Sales Manager)

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