I realized I had been being charged after having cancelled a subscription. After a very fast research time, the agent emailed and said they found an account that was under a different email that had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
I could not believe how easy it was to communicate with BetterMe customer service. I emailed them and got a response within minutes. The CS reps. were prompt in replying and not only resolved my issu... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.5
Excellent
445 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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excellent customer service
22 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for sharing your feedback. Our team is always more than happy to assist our beloved users to make their experience even more pleasant.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
Thank you for your kind message. We are glad to know you enjoy your experience with BetterMe!
If there's anything we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Campbell,
Thank you for taking the time to leave your feedback. We greatly appreciate it.
If there's anything we can assist you with, feel free to email us at any time.
Best regards, team BetterMe
Very helpful customer support
Very helpful customer support. I did a mistake with extra payment, and ask for the refund, got a reply very fast with no issues. Customer service is great, got all the information and support. Thank you so much
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Oxana,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively!
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Valeria,
Thank you for your kind words about our team!
If you have any other questions or need further assistance, feel free to get in touch with us at any time.
Best regards, team BetterMe
I had an issue with auto renewal of…
I had an issue with auto renewal of subscription, which I wasn’t intending to do. And upon my complaint they promptly responded, understand the situation and timely refund all the cost I wasn’t aware of paying. It was a really good experience while using the app and dealing with the team.
18 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively!
If there is anything else that we can do for you, don't hesitate to contact us via email at any time.
Kind regards, team BetterMe
Your answer was OK
Your answer was OK, I understood everything. Thank You so much!!!
12 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Anka,
Thank you for your review. It was our pleasure to assist you with your request!
If you have any further questions, don't hesitate to contact us at any time.
Kind regards, team BetterMe
Great App, Great Customer Service
The workouts were really easy to follow and varied every day. Unfortunately I wasn't able to do them every day as I would have liked. When my subscription renewed automatically (I had forgotten to cancel in time) the team very kindly refunded me. I will definitely sign up again in future when I am able to make full use of it.
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Andrea,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
Due to an injury on my back I couldn’t…
Due to an injury on my back I couldn’t continue to do my exercises on Better me. I explained my case and received a refund the same day! Very happy and looking forward to restart this amazing app!
12 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Ann,
We are so pleased to know that you've enjoyed your recent communication with our team 😊️
Your satisfaction is our priority. And we are glad that we could help you effectively.
Once you are ready to be back, feel free to reach out to us at any time. Meanwhile, we wish you a speedy and smooth recovery period 🙏️
Kind regards, team BetterMe
Very fast response and immediate and…
Very fast response and immediate and effective solution
13 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Difficult at first to resolve problem, positive in the end
Difficult at first to get a straight answer to my problem but in the end it was resolved thankfully and the agent I last spoke with was great! Definitely made a positive last impression on me.
11 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
My issue was resolved to my satisfaction
My issue was resolved to my satisfaction
9 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for leaving your comment about our service.
We are always glad to help with any questions and requests 😊️
Kind regards, team BetterMe
They kindly listened to my distress…
They kindly listened to my distress with no quibble whatsoever.
Thankyou so much to the better me team 👊
8 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Vicky,
We are so happy that your recent experience with our team was smooth and pleasant! Thanks a lot for sharing this feedback with other users and us.
Whenever any questions arise, our team is always at your service!
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Navin,
Thank you for leaving a comment about your experience.
We do our best to assist our users with their requests in a timely manner. And we are pleased to know that you are happy with the outcome.
Feel free to contact us again whenever you need any help. Our team is just one email away 😉️
Kind regards, team BetterMe
Excellent experience from customer care…
Excellent experience from customer care specialist
16 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Amy,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Excellent customer service
Excellent customer service. They responded quickly and understood my needs right away. They helped me get back into my routine and adjusted the plan to better fit what I was looking for. I highly recommend them give them a try.
7 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Luis,
We greatly appreciate your feedback.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
I enjoyed the course I did and great customer service
I enjoyed the course I did. I was grateful for customer services and their support as well. Thank you.
28 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi Sally,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
I absolutely love this app
I absolutely love this app, it gave me a personalized workout plan that worked really well for me and wasn't too much at the beginning in progressively got harder and harder at a rate that I was happy with. Even when I messed up and didn't cancel my subscription when I meant to I contacted support and they were more than happy to help me and refund me the money that I was missing a fantastic app and I would recommend it to everybody
5 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Jonah,
We are so grateful for this wonderful review, both about the app and your recent interaction with our customer care team 🙌️
We are glad to know that we have successfully addressed your request. If ever any additional assistance is required, you can easily contact us via email, and we will take care of you and make sure that your experience is nothing but smooth and pleasant 😉️
Kind regards, team BetterMe
BEWARE!!!
BEWARE!!!
Signed up for 3 months, then received 2 surprising charges for £94.85 and £79.99 unauthorised and not advised of charges.
They have written back to me to tell me the charges were clearly laid out - they were not.
I am not someone who would pay over £700 a year for coaching!!
BEWARE of hidden and undisclosed charges!
Scam and underhand as usual with websites offering free or discounted subscription.
They say the charges are clear at point of sale, pre taking your money and post sale - THEY ARE NOT.
The charges are hidden - please read NEGATIVE reviews and do not believe the responses.
NOTHING is made clear at purchase AT ALL
3 May 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Jonathan!
Thank you for your feedback.
Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully assisted you via email. Please check your inbox and let us know if there is anything we can help you with.
Kind regards, team BetterMe
I had a very positive experience with…
I had a very positive experience with the service. The response time was fast, communication was clear, and my issue was handled efficiently without any hassle. They understood the problem immediately and resolved it smoothly.
The instructions included with the package were clear and easy to follow. The videos are helpful, but they could be improved further. The exercises would be easier to follow if multiple camera angles were shown, giving a better view of each movement.
It would also be a great addition if the videos included some form of interactive guidance after the start signal—such as counting along or a steady beat sound. This would help create a rhythm, making the exercises easier to follow and more engaging to stick with.
Overall, a reliable and professional service that I would recommend
27 April 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you so much for sharing your feedback.
We are truly pleased to know that you feel positive about your recent communication with our team. And we are always more than happy to assist our beloved users to make their experience even more pleasant.
More importantly, it's truly appreciated that you've even added great suggestions on how we can improve the app. If there is any additional feedback during the journey, please don't hesitate to email us at any time.
Wishing you an amazing wellness routine!
Kind regards, team BetterMe
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