Better Impact Reviews 418

Great customer service when in a pickle. We use the Better Impact System in our voluntary services team across various activities and purposes, and have found it easy to navigate and keep records.

Before better impact we were using excel to chase up expired qualifications and send emails took a long time with better impact it has improved our performances greatly
Highly recommend

Lots of functions, easy to use.

This is a site that has endless possibilities that can help you with everything that you need!! The only downside is that there's too many things that the training on this is TOO long and too much information.

Easy to use. Comprehensive data keeper with simple to use communication, contact, reporting and search tools among others.

Works well for it's intended purpose and is functional for our organization needs. The support is phenomenal always quick, helpful and friendly.

Does exactly what we need it to do and is easy to adapt and follow.

Great, quick, intuitive advice within minutes of asking. Great help videos and clear, concise instructions.
So many cool functions for communicating w volunteers and pulling data.

The Technical Support Team at Better Impact is always ready to assist our staff and this is very important to us as clients. If you want to be sure you will have the support you need and work with a company that has a friendly team available to you when needed, this is the company for you!

The Better Impact team is superb with assisting in setting things up from the start to being on stand by for any question you need on the fly. I am still learning a lot about this software but truly love it. There is so much you can do with it and it really allows you to communicate with your volunteers with ease. I still have a lot to learn but am confident with the consistent help that is always available. Highly recommend!!

Better Impact has a little bit of everything for every module. I work heavily in the Volunteer Impact side of things and couldn't be happier with the autonomy my volunteers get to use when scheduling, reporting volunteer hours, checking their availability, tracking their qualifications, completing eLearning Modules, leaving feedback after volunteer shifts, and reviewing documents I have for them all just by logging into their volunteer portal.

Better Impact has made managing our volunteers, our organizational activities and tracking our volunteer hours so much easier. Not only for us but for our volunteers. Having the app as well as massive amount of backend controls is a game changer. Really impressed with the support as well, I have never been disappointed or walked away still with the question. In 25 years of working with volunteers this was definitely the biggest improvement I've been able to implement with such fantastic results.

My animal shelter was using an expensive and antiquated Volunteer Management Software before making the switch to Better Impact. While change itself can be overwhelming, the Better Impact team made the transition as smooth as possible. Between the sales person answering questions transparently (not just to "make a sale") and the new client check-ins post-sale, everyone has gone above and beyond to make sure this was the right software for us. We've been using it since September (about five months now) and it has been instrumental in growing our Volunteer Program, overhauling the onboarding process, and just making things easier for our staff to manage recruiting, training, and retaining volunteers. THANK YOU!

After evaluating six volunteer management systems over more than a year, Volunteer Impact was the clear winner. Since implementation, it has even exceeded our high expectations for coordinating our volunteer emergency responders, both in 'blue skies' and in crisis deployment situations which involve constantly-changing shifts. And the staff -- oh boy, the staff. Their knowledge and dedication are unmatched in any industry, from initial contact through ongoing support more than a year later.

I don't think I have ever written an online review in my life, but Better Impact is so good I am compelled to sing their praise to anyone who will listen.

The systems Volunteer Impact has replaced for us include Volgistics, SignupGenius, Emma, Tockify, and a video learning/quiz system. We now have *far* better capabilities and less overhead -- all at a lower price point.

From the first phone call with Andy, he listened and asked a lot of questions about our needs, the organization and how we wanted to interact with our volunteers and staff. We have been so happy with the process the online training, to its launch with volunteers. They system is easy to use for both staff and volunteers. Onboarding is a dream, as is rostering, communication is easy and managing volunteer profiles has really helped us understand our people better therefor our engagement and retention has improved. Support from the Better Impact team has made the journey all the better!

We have been using Better Impact for 5 years now after an exhaustive search and trade study of available tools. Better Impact remains the most cost effective and is powerful yet very easy to use.

This was a great consultation and training session. Andrew inspired us to update our landing page for volunteers and offered lots of great ideas! Thanks so much.

Better Impact is not only a fantastic volunteer database, but the customer support from the company is top-notch! They have member support advisors, training videos, a database of training topics, and a chat-function to get real-time fixes to your urgent needs.
Most of the database is intuitive and a joy to use; I can usually answer my own questions. I never have trouble getting in contact with support when I do have a technical question, however, and their staff are friendly, knowledgeable, and ready to help!
If you're looking for a modern database that covers all your needs as a Volunteer Engagement Professional, I highly recommend Better Impact. The reports and feedback functions alone are invaluable to capture snapshots of metrics on the home page, or record volunteer storytelling of impact during hours logging. This database will help automate functions you've been struggling to complete in-person and in doing so elevate your capacity to improve your volunteer program.
Check Better Impact out and then start an advocacy case for your budget!

I have used Better Impact at my previous employer for 2.5 years. Absolutely loved the system and everything it is able to do. Now, at my new employer, I brought this system in and the process has been so easy even with transferring information from an older-based system. They are there every step of the way and answer any questions that I have (even when I've asked them before). I always hear back from my Rep. within the same day.
Love this system and my volunteers do too which is amazing!

Easy to use! Great Website