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Better Impact Reviews 418

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the software to be a fantastic and comprehensive tool, making volunteer management much easier and more efficient. They appreciate its user-friendly interface, high customizability, and the robust tools it provides for daily work, including scheduling, communication, and tracking volunteer activities. The platform helps organizations recruit and manage volunteers effectively, centralizing hours, schedules, roles, and reporting, which saves time and empowers volunteers. Many users also highlight the excellent support and continuous improvements, along with convenient features like the online chat function and helpful user groups. However, some people mentioned that certain features are rudimentary or limited, such as the restricted use of merge tags and issues with handling group volunteering hours. There were also concerns about the lack of automated shift notifications and design flaws with feedback fields, which can make the feature nearly useless for tailored questions. A few other people also felt that the app was not as easy to navigate as other volunteer apps and wished for an administrative app for quick changes.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software for being easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and responsiveness. Customers... See more

Service

People report positive experiences with service, finding it convenient and helpful for volunteer management.... See more

Application

Customers had positive experiences with the app, finding it user-friendly and very useful for tracking... See more

Website

Customers consistently note positive experiences with the website, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BetterImpact is a fantastic piece of software. It’s easy to use, highly customisable, and gives you the tools to manage volunteers effectively and efficiently. I’ve looked into other platforms, bu... See more

Rated 5 out of 5 stars

I have been using BI for 3 years and it has made a huge difference to the time I spend doing rotas. Its easy to send emails to specific volunteers and to all when needed. Volunteers find it easy both... See more

Rated 5 out of 5 stars

BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily wo... See more

Company replied

Rated 5 out of 5 stars

I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.

Better Impact

Written by the company

We're Here to Help!
Better Impact is a small but global company that believes in helping nonprofits, charities, NGOs and government agencies achieve more by providing use easy to use, purpose-built technology, over the top support and innovative educational platforms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

418 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic and user-friendly platform

BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily work. We rely on it every day—and would absolutely recommend it.

25 July 2025
Unprompted review
Better Impact logo

Reply from Better Impact

Thank you for the kind words Olga! We're so glad Better Impact is helping you recruit and manage volunteers who are making a real difference. It's great to know the platform supports your work and is a trusted part of your operations.

Rated 5 out of 5 stars

The onboarding was excellent

The onboarding was excellent. We were pleased with the 30 minute call. Then we were able to use the chatbot with great success.

12 July 2025
Unprompted review
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Reply from Better Impact

Thank you for the review James! We're so glad to hear that the onboarding process met your expectations. It’s great to know the chatbot has been a useful tool for you as well. We’re here if you ever have more questions or want to explore additional features!

Rated 5 out of 5 stars

Praise from a long-running client for a great tool, helpful support team

Better Impact has been very useful to let us track our volunteer signups and time worked. Additionally, when we wanted to run an analytics project on our data, the support team was helpful and pointed us in the right direction. We were able to export all 15 years of our data in a clean format and derive valuable insights. Thanks BI team!

1 July 2025
Unprompted review
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Reply from Better Impact

Thank you so much, Andrew! We truly appreciate your long-standing support and are thrilled to hear how valuable Better Impact has been in tracking volunteer signups and hours over the years. It’s great to know our support team could assist with your analytics project and that you were able to export and gain insights from 15 years of data. We’re grateful to be part of your journey—thanks for being with us!

Rated 5 out of 5 stars

We've been using Better Impact for four…

We've been using Better Impact for four years and it is such a great tool for volunteer management. If you ever have a question, their online chat function is very convenient.

7 July 2025
Unprompted review
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Reply from Better Impact

Thank you! We're so glad Better Impact has been a helpful tool over the past four years, and it’s great to hear that the chat support has made getting help quick and convenient when needed.

Rated 4 out of 5 stars

Better Impact is a great tool for…managing volunteers

Better Impact is a great tool for managing volunteers—it’s very user-friendly and makes it easy to keep track of volunteer hours, schedules, and the various activities they're involved in. It’s been especially helpful for organizing shifts and ensuring everything runs smoothly.

One small improvement I’d suggest is adding a few more options for tracking volunteer permits. Other than that, it’s a fantastic platform that really simplifies volunteer coordination.

Highly recommend for any organization working with volunteers!

1 July 2025
Unprompted review
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Reply from Better Impact

Thank you for the thoughtful and encouraging review Mariana! We're so glad Better Impact is helping streamline your volunteer coordination and keep everything running smoothly. Could you elaborate on what you want to track related to volunteer permits and perhaps give us an example of one?

Rated 5 out of 5 stars

I've really enjoyed using Better…

I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to everyone, the platform makes it simple. The ability to send bulk messages saves me a lot of time and ensures everyone stays informed. I also love the option to share reminders—it helps keep everyone on track and reduces no-shows. Overall, it's made coordinating and managing volunteers much more efficient.

2 July 2025
Unprompted review
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Reply from Better Impact

Hey Kayla - Thank you for the great feedback! We’re so happy to hear that the communication tools are making your work easier and helping keep your volunteers informed and engaged. It’s wonderful to know that Better Impact is bringing more efficiency to your coordination efforts!

Rated 5 out of 5 stars

We've been using Better Impact for 7…

We've been using Better Impact for 7 years and it only gets better. It's comprehensive and makes managing volunteers so much easier, and we get positive feedback from volunteers all the time!

1 July 2025
Unprompted review
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Reply from Better Impact

Thank you for your continued support over the past 7 years Sarah! We're thrilled to hear that Better Impact keeps getting better for you and that your volunteers are enjoying it too—that kind of feedback means everything to us!

Rated 5 out of 5 stars

I've used Better Impact for years now…

I've used Better Impact for years now and it is so valuable in helping us administer and track volunteers. There are things I'd like it to do but the support and continual improvements makes it hard to give anything but top marks for this software.

26 June 2025
Unprompted review
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Reply from Better Impact

Hey Dan - Thank you for your loyal use and thoughtful feedback! We're glad Better Impact continues to be a valuable tool for you, and we truly appreciate your recognition of our support and ongoing improvements.

Rated 5 out of 5 stars

Great Volunteer Management Tool

A user-friendly cloud-based platform that makes complexing scheduling of volunteers clean, strategic and trackable. Whether scheduling is volunteer driven or assigned by the organization, Better Impact allows for a one-shot overview of needs, resources and gaps. It has made communication more efficient and has plenty of band-width in terms of functionality to expand as needed. The dashboard is a great feature and provide useful and compelling analytics of your volunteer engagement and commitment overall.

With a program operating non-stop and driven by volunteer resources, Better Impact is used on a daily basis. Implementation was straightforward and the onboarding support of the Better Impact team in terms of training on each module was excellent.

30 May 2025
Unprompted review
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Reply from Better Impact

Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Volunteer Impact is helping streamline your scheduling and communication, especially in such a dynamic, volunteer-driven program. It's great to know that the dashboard and our onboarding support have made a strong impression—your success is exactly what we aim for!

Rated 5 out of 5 stars

The software is easy to use

The software is easy to use and very adaptable to meeting your needs. If you have a question or are unsure of anything, help is but a phone call or email away.

19 June 2025
Unprompted review
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Reply from Better Impact

Thank you for your kind words! We're glad to hear that you find the software intuitive and adaptable, and it’s great to know our support team has been there when you’ve needed them.

Rated 5 out of 5 stars

MCSCAAA has been using Better Impact…

MCSCAAA has been using Better Impact since 2020. It is an AMAZING tool to utilize for your organization!! Highly Recommend!!

16 June 2025
Unprompted review
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Reply from Better Impact

Thank you for the enthusiastic recommendation! We're delighted to hear that Better Impact has been such a valuable tool for MCSCAAA over the years.

Rated 5 out of 5 stars

We have been using Better Impact for…

We have been using Better Impact for over 5 years at our school. Excellent chat sessions that you have at your fingertips. I love how you can connect to the community at large. We also use this platform for our church carnival. I would definitely recommend Better Impact for your business. ~Therese Alonso, Nativity Catholic School

12 June 2024
Unprompted review
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Reply from Better Impact

Thank you, Therese, for sharing your experience with both your school and church events! We're so pleased to hear that the platform supports your diverse needs and that our chat support has been helpful along the way.

Rated 5 out of 5 stars

Wonderful Platform

Wonderful Platform! Our organization has been using Better Impact for almost 1 year; while I am new to the platform (I am the new Volunteer Coordinator), my previous Coordinator did a fabulous job with the initial setup. The user interface (UI) is friendly and not overwhelming. This entire platform helps me feel organized and productive in more ways than I thought possible!

4 June 2025
Unprompted review
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Reply from Better Impact

Thank you for your wonderful feedback! We’re glad the platform is helping you feel organized and productive, and it’s great to hear the transition was smooth thanks to a solid setup. Welcome to Better Impact—we're excited to support you in your new role!

Rated 5 out of 5 stars

Great System to use for a Non Profit

I've been using Better Impact for years, as volunteer supervisor with a nonprofit in Mesa, Az. It's a great way to connect with the community. I

17 March 2025
Unprompted review
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Reply from Better Impact

Thank you Désirée! We're so glad Better Impact has been a valuable tool for your work in Mesa.

Rated 5 out of 5 stars

Love, love, love it!

It's a wonderful website and tool for our office and volunteers! I especially adore the recent complete remodel of the admin side! I hope to see the volunteer side get some overhauls as well!

22 May 2025
Unprompted review
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Reply from Better Impact

Thank you, Daniel! We’re so glad to hear how much you and your volunteers are enjoying the platform—especially the recent updates to the admin side. We appreciate your feedback on the volunteer side too—it’s definitely on our radar!

Rated 5 out of 5 stars

Very user friendly!

Very user friendly and a great way to schedule and communicate with volunteers.

18 May 2025
Unprompted review
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Reply from Better Impact

Thank you Tiffany! We're happy to hear that you find the platform user-friendly and effective for scheduling and communicating with your volunteers—that’s exactly what we aim for!

Rated 4 out of 5 stars

Volunteer Management Database

Of the volunteer databases I have used, Better Impact is one of the easiest to navigate and user friendly for the volunteers. The ability to chat with a real human when needing assistance is great, the response time is always fast!

16 May 2025
Unprompted review
Better Impact logo

Reply from Better Impact

Hey Mykayla - Thank you for the great feedback! We're so glad you find Better Impact easy to navigate and that your volunteers do too. It’s especially nice to hear our live chat support has been helpful and responsive when you’ve needed it!

Rated 5 out of 5 stars

Chat support and abundance of training options.

In my opinion, Better Impact has truly been a wonderful! From the very beginning, their team has demonstrated a genuine commitment to ensuring our success. What stands out the most is their exceptional accessibility. The readily available chat option is a game-changer, allowing us to get quick answers and support whenever we need it.

Beyond their immediate responsiveness, Better Impact offers a wealth of resources to help us maximize the potential of their software. The numerous training videos are clear, concise, and easy to follow, and the various training opportunities they provide have been invaluable in deepening our understanding of the system's capabilities.

Their ability to explain how we could tailor the software to our unique operational needs has been amazing. Our organization utilizes volunteer management in a way that isn't exactly how the software was intended for. Better Impact has worked closely with us to configure and even generate specific functionalities that align perfectly with our workflows. This level of flexibility and support is what you hope for. We highly recommend Better Impact to any organization looking for a volunteer software tracking option and truly supportive software team.

16 May 2025
Unprompted review
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Reply from Better Impact

Thank you, Jamie! We’re so grateful for your thoughtful and detailed feedback. It’s incredibly rewarding to hear how our chat support, training resources, and willingness to adapt the system to your unique needs have made such a difference. Your recommendation means the world to us!

Rated 5 out of 5 stars

Best System for Volunteer Management

I have been using Better Impact for years in the volunteer realm and WOW it is the best system I have had the pleasure of using. If you haven't switched yet... you should. Easy to use for volunteers of all ages and backgrounds too!

14 May 2025
Unprompted review
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Reply from Better Impact

Thank you, Michelle! We’re thrilled to hear that Better Impact has stood out in your experience over the years. It’s especially rewarding to know it works well for volunteers of all ages and backgrounds—thanks for the enthusiastic endorsement!

Rated 5 out of 5 stars

The most efficient way to organize…

The most efficient way to organize volunteers and disseminate information to all quickly!

14 May 2025
Unprompted review
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Reply from Better Impact

Thank you, Heather! We're delighted to hear that Better Impact is helping you organize volunteers efficiently and communicate quickly—exactly what we designed it to do!

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