Better Harness Reviews 37

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

I have to re-write my review. I never received my harness, so i can't review it, but it was delivered to my apartment office, but since it was after hours, the box was left on the door mat and someon... See more

Rated 4 out of 5 stars

My dog would always pull when walking through the neighborhood and seemed easily distracted. I decided, due to the advertisement of no pull etc., I would try this one. I cannot tell you how pleas... See more

Company replied

Rated 4 out of 5 stars

I like the harness for our little dog. She still pulls on walks, we are glad that the harness doesn't choke her. Negative- the harness did not come with directions.

Company replied

Rated 5 out of 5 stars

Be careful to include your dogs name. I did, but apparently it didn’t go through so I didn’t get it with the harness! Besides that being a disappointment, the harness is working out for my Bassett/... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

We sell the No Pull Personalized Dog Harness. Get BetterHarness Today!


Contact info

3.8

Great

TrustScore 4 out of 5

37 reviews

5-star
4-star
3-star
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1-star

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Rated 4 out of 5 stars

I have to re-write my review

I have to re-write my review. I never received my harness, so i can't review it, but it was delivered to my apartment office, but since it was after hours, the box was left on the door mat and someone stole it. So my advice on ordering online is to make sure you have a secure and safe delivery station. I'm out $40 but Thank God it wasn't more!

26 January 2024
Unprompted review
Rated 2 out of 5 stars

There are harness's just like yours at…

There are harness's just like yours at a much cheaper price, they just don't offer to put your dogs name on them and phone number. First day I used it on my dog she lost one of the velcro patch's and her name and phone number rubbed off.

23 December 2023
Better Harness logo

Reply from Better Harness

Hi Jeffry, We'll look into improving the quality of our harness. We never had any issue with the name and phone number getting rubbed off from the harness. Can you please email us at support@betterharness.com with images so we can look into this? Thanks

Rated 4 out of 5 stars

I like the harness for our little dog

I like the harness for our little dog. She still pulls on walks, we are glad that the harness doesn't choke her.

Negative- the harness did not come with directions.

25 November 2023
Better Harness logo

Reply from Better Harness

Thanks for your honest feedback. We'll start sending video instructions with each order.

Rated 4 out of 5 stars

Dog reacts to New Harness

My dog would always pull when walking through the neighborhood and seemed easily distracted. I decided, due to the advertisement of no pull etc., I would try this one.
I cannot tell you how pleased I am with the new one. Not only has he stopped the continuously pulling action, but he looks like a movie star with his name and phone number on the sides. I have received many compliments on the color and the ability to see the phone number from a distance. We have had lost dogs in the neighborhood and the ability to see the number without approaching too closely has been valuable. Folks are often afraid to approach a lost dog to examine the collar for an attached phone number. The number on the side is easily visible at a distance. He always goes to where the leach hangs in the hallway now and barks that he wants to go for a walk. It was a great purchase and I have recommended the purchase to strangers who have asked about it. Your dog is a great loving friend and deserves the comfort of a nice leach

15 December 2023
Better Harness logo

Reply from Better Harness

Thanks for the positive feedback, Margaret. We appreciate it.

Rated 1 out of 5 stars

Company failing to cooperate with 60 day guarrantee

2024-01-04
I ordered a harness on 2023-12-13; received it on or about 2023-12-18 or 19. I opened the harness and found the Fastex-type buckle required two hands to open. I emailed BetterHarness at its support address on 2023-12-21 asking if I should return the harness to the 11161 Condor Ave. return address on the original package. I have never received a reply. On 2023-12-22 I USPS mailed the harness, unused, to the Condor Ave. address. The USPS returned the package with a 2023-12-27 label stating RETURN TO SENDER NO SUCH NUMBER UNABLE TO FORWARD. Today I contacted my bank and opened a disputed claim for the $31.45. The company has not responded to my email and appears uninterested in honoring its "60 days Money Back Guarrantee."

4 January 2024
Unprompted review
Better Harness logo

Reply from Better Harness

Hi K, We always honor our 60-day money-back guarantee and reply to all emails within 24 hours or less. Please email us at support@betterharness.com and we'll get this sorted asap

Rated 2 out of 5 stars

Harness

I asked if I could return harness because I don't like the fit. No response to the question from the company.

10 December 2023
Better Harness logo

Reply from Better Harness

Hi Bonnie, Sorry for any inconvenience caused by this. We reply to all emails within 24 hours or less. Can you please email us at support@betterharness.com? We'll get this sorted

Rated 3 out of 5 stars

Quality

I felt the strength and durability was lacking. Cooper got the front strap into his mouth and chewed into it in a matter of a few minutes. Part my fault because it was probably too loose, but it was his first time and I was trying to get
him used to it. Other than that I think the price was good. And the style and the fact it could be personalized.

10 December 2023
Better Harness logo

Reply from Better Harness

Hi Carolyn, Thanks for your honest feedback.

Rated 5 out of 5 stars

This harness is sooooo easy to use

This harness is sooooo easy to use. It makes walking our dog a snap. I’m recommending it to all my friends.

30 November 2023
Better Harness logo

Reply from Better Harness

We're glad you loved it, Carol. Thanks for the positive feedback.

Rated 1 out of 5 stars

Cheap

I already told you the harness was CHEAP (stitching) askew, threads a mess. Will donate to FCHS for a little dog to wear home. Lease was good as was car harness. Otherwise you guys can’t compete w/other companies (check out Joyride) they have quality goods. m

6 December 2023
Better Harness logo

Reply from Better Harness

Hi Maggie, We'll definitely consider your recommendation to improve our products and services. We try our best to make sure our harnesses are of high quality and customers are satisfied with them. In some rare cases when customers are not satisfied we've 60 days satisfaction guarantee. I request you to please email us at support@betterharness.com.

Rated 5 out of 5 stars

Easy to use

Easy to use, works great

6 December 2023
Better Harness logo

Reply from Better Harness

Thanks for the 5-star rating.

Rated 5 out of 5 stars

Quickest harness to put on my dogs and…

Quickest harness to put on my dogs and the most secure. The only critique I have is for the clip for the seat belt attachment. The clip that connects to the harness could be more substantial. I'm not sure how much I trust it with my dogs.

1 December 2023
Better Harness logo

Reply from Better Harness

Thanks for the honest and positive feedback.

Rated 5 out of 5 stars

Great walking harness!

Not my first bought harness just needed a larger size. Great quality and comfortable for my dog. Great product and so happy with it. Thank you,Brenda Crawford

22 November 2023
Better Harness logo

Reply from Better Harness

Thanks for shopping with us brenda

Rated 5 out of 5 stars

Great harness

Great harness, easy to put on, fits great on my Boston terrier and made well.

20 November 2023
Better Harness logo

Reply from Better Harness

Thanks for the 5 star rating.

Rated 3 out of 5 stars

The quality of the harness was not as…

The quality of the harness was not as good as the first one we had purchased.

15 November 2023
Better Harness logo

Reply from Better Harness

Hi Gloria, I'm sorry that you're not happy with the quality. Please email us at support@betterharness.com and we'll take look into this.

Rated 1 out of 5 stars

Horrible

I sent an email. Part of the harness is missing. Whether it came off in the first 15 minutes my German Shepherd wore it or it was never there, we cannot figure out. I want to return it for a refund so since you never called me, I will call the BBB

30 October 2023
Better Harness logo

Reply from Better Harness

Hi Nancy, I'm sorry that you're not happy with your purchase. did you email us at support@betterharness.com? We respond to all emails within 24 hours or less. Please email us again if you haven't already and we'll get this sorted for you asap.

Rated 5 out of 5 stars

Easy on and off!

I really like how easy this harness is to put on and take off. My dog has a difficult body shape to size and this one fits as close to perfect as I could wish for.

14 October 2023
Better Harness logo

Reply from Better Harness

Thanks for the positive feedback, Robin. We really appreciate it.

Rated 1 out of 5 stars

i have purchased this harness before…

i have purchased this harness before and loved it. This was the same one... at least I thought. It looks the same but the quality is inferior. I am very dissatisfied with this product and will not purchase again.

10 October 2023
Better Harness logo

Reply from Better Harness

Hi Sharon, I'm sorry you're not satisfied with your purchase. Please email us at support@betterharness.com So we can get this sorted for you.

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