Better Energy Reviews 

I do not have a bad word to say about Better Energy.
I was with them for 18months whilst renting a property and I have to say I cant fault them.
They are easy to get hold of, answer all questions and are extremely helpful.
I am just sad I couldn't use them at my new property!
Mandy in the customer service team went above and beyond to help me with my final bill and closing statement which I am extremely grateful for.
Prices are good and fair as well which you dont often see anymore.
Cannot recommend enough.
Thank you Better Energy.

Renewed our Account for the fourth time since 2013. Service is responsive and each time we have been offered a really competitive deal. We have a smart meter and receive bills monthly on the dot by Email and pay our bill in full each month so no projections or anything else. Our experience is that the company always does as it promises.

bloody useless energy company send in meter reads just to be told i'm lying as they have different ones to mine won't put in any complaints that i make worst company ever stay well clear off

I am receiving terrible service from better energy. I regularly submitted my reading at the end of every month but the company is not generating my bill. I called customer service several times and every time i was promised you will get your bill in next 48 hours via email or we will upload into the portal but never happens. They have been charging more than i use the energy via direct debit and requires refund from their side so neither generating the bill nor refunding the money back. I'll strongly advise to stay away from this company.

I use Better energy for my gas prepay and can't fault their prices. Although only spoken to them once regarding tariffs, customer service were very friendly and honest (makes a huge difference).
I regularly check and compare prices with other suppliers and Better were still 'Better' for prepayment. Only one other company slightly beats them on price, but I would stay away from that supplier!
Like everything else involving money and bills, you must do your own research first to avoid grief later!

Absolute Delight to be a Customer. I have been with them for 2 years and had no issues at all. Last year, when I didn't renew on time, they even honoured their previous rates and renewed me at that rate (which were much lower than the current rate). They also offered me a Refund and decrease of Direct Debit (without me asking them) as I had built up quite a Credit. I am sad to leave this year as their prices are higher than the ones I found on Comparison sites, but would have no hesitation to return to them if they become competitive again. They settled my Final Bill and Refunded me my Balance in record time - within 3-4 working days - again without asking. I would have no hesitation in Recommending them.

Really cheap price, helpful staff. No online account, but I will take that considering they are so cheap on a 2 year fix. Many thanks.

Administration for the switch was trouble free as was the account set up. However, six months on from the switch they have increased my direct debit by 68%! The reason given is that my account is in debit - not surprising after the winter. When I looked into it further I found they had set the direct debit artificially low to start with instead of making it 1/12 of my predicted usage. Not impressive - what's the point of asking your for a personal projection of your usage if they ignore it.

Despite leaving to go to a different energy supplier, what I saved on the switch I’ve lost in phone calls with a ridiculous company. Mandy and her colleagues at Better Energy have helped me so much despite my leaving, even though they don’t have to. Hopefully be back with them again shortly

Early days but easy to switch and paperwork/ payments all correct!

Cheers!

Accurate bills, responsive, no DD hiking for no good reason. Other energy companies take note.

Have been with this company some years now and have no complaints bills on time and at this moment good value

Absolutely disgusted!!!! Every time i top up they take most of my credit, i have no debt with them before you think i do. When i question them as to how my gas runs out so fast when i live in a 2 bedroom flat they become very rude!! I topped up £10 and they took it i then topped up again £10 and it left me with £2 the comfirmed i had no debt also, i then topped up £20 4 days ago and its all gone, i hardly use my gas!!! And they only offer £2 emergency credit!! They have only one member of staff who answers the phones she is also rude and does not want to listen to customers! STAY AWAY FROM THIS COMPANY

Switched to better energy from British Gas, easy and simple process.
Very low unit rate for Gas and easy to use online service with simplified billing, called to sort final bill upon moving out and this was processed within a week. Will use again.

Been with them for 9 months, really great service, they reply to emails, answer the phone quickly etc. They brought in a new lower Tariff and let me change to it without charging the £30 cancellation fee on my old Tariff they were entitled to. Appreciate no online account, but with the lowest price I can find and the excellent service happy to live without it.

I joined Better Energy after having a horrific time with Scottish power (ended taking them to the ombudsman and won my case) I gave Better Energy 5 stars as i have had no problem with them at all. The only improvement I would like is to be able to log in to my account and see the progress and tariff offers etc. I can submit the meter readings but thats all.

5 stars because of excellent customer service..
helpful and un-pressured . Was quoted around £25 a month -- better than previous supplier- 2 br flat gas heating/water/hob ..1 adult 1 teen- I have signed up.

I have been using Better Energy for nearly 2 years in Milton Keynes. I have no issue with them at all. There are two reasons for 4 stars. One is no online account like others and second one is I still cannot find Exit fees on the website. The Energy Cost is stable and not like Scottish Power do. They speak proper English :)

I've been compelled to write a good review of BetterEnergy as a result of spending nearly two hours getting through to "Iresa". I called Better Energy on my other phone and straight through in less than 5 seconds. If you want a response Customer Service, Better Energy is a good company.

Wish I'd never left Better Energy now. They weren't that much more expensive than Iresa as it happens.

Note to Self: "You get what you pay for". :-)