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Company details

  1. Disability Equipment Supplier
  2. Diabetes Equipment Supplier
  3. Medical Equipment Supplier
  4. Mobility Equipment Supplier
  5. Oxygen Equipment Supplier

Written by the company

Bettercaremarket is an Australian owned and operated family healthcare equipment provider, that helps you with quality daily living aids, that you need. We cover top quality braces and supports, incontinence supplies, mobility aids and helpful practical solutions for at home, including toilet and commode chairs, grab rails, walking sticks, rollators, reachers and much more. We aim to not only provide great products but an easy, and informed shopping experience. We are continuously growing our product range to service all our customer’s needs. We dispatch throughout Australia thanks to our local suppliers. We are a proud NDIS provider and take care of the hassle of facilitating your NDIS payment process.


Contact info

4.1

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 3 out of 5 stars

I wasn't told that it's not good for advanced arthritis

The concept is good, as my hands are always wet. Unfortunately it was far too uncomfortable for me to wear as it dug into my skin between the thumb and forefinger. I would have returned it, but paying $15.95 twice in shipping, was nearly the cost of the product itself! So there it sits in my draw. This one needs to be tried first at a retailer or physiotherapist, not online. I also found out after I'd purchased it, it wasn't suitable if you have advanced arthritis, which I do. But worth a try.

12 July 2023
Rated 5 out of 5 stars

The service from Eric was fantastic

The service from Eric was fantastic. He was pleasant and efficient.
I am finding it tricky to use especially the area between the thumb and forefinger.
When I try to hit a golf ball it hurts.
General use great.

26 January 2023
Rated 5 out of 5 stars

Excellent service

I ordered my rollator on Sunday evening and it arrived on the Tuesday morning. I was very surprised & happy about how quick it arrived. I am very happy with the product, very good quality & a very reasonable price. Thank you very much for the wonderful service

29 January 2023
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Reply from Bettercaremarket

Thank you for your kind words, Joan. We are very happy to hear that you were satisfied with Bettercaremarket's service, price and product. Please feel free to reach out to us next time!

Rated 5 out of 5 stars

The staff I spoke to were patient and…

The staff I spoke to were patient and helpful. My product arrived at the predicted time and although I haven’t used it much I think I’ll be very happy

2 February 2023
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Reply from Bettercaremarket

Thank you for feedback, Wendy. We're very pleased to hear that your product arrived on time. Please let us know about your experience with it! Feel free to reach out to us.

Rated 1 out of 5 stars

LESSON; Don't count your chickens before they hatch!

LESSON; Don't count your chickens before they hatch!

How bout doing the following instead of back to front like the Unprofessionals do!

1) confirmation paid for
2) confirmation package packed & sent
3) allow time for deliver y arrival
4) have decency to give a week to try the product before asking for feedback

If you did all 4 above you would get better feedback, but at this moment none of the 4 has happened
And when I ring to enquire, don't agree, then lie, and do nothing about anything!

END OF LESSON; Class dismiss

22 January 2023
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Reply from Bettercaremarket

Hi Sue, we are really sorry for sending you a review request before you received the product. We had a glitch with the Trustpilot review system which is why you received the request three weeks prior to our intended date. The product that you ordered was dispatched on February 2, by our supplier. We're sorry to hear that we couldn't answer your enquiries adequately. In order to solve this issue, we will contact you.

Rated 2 out of 5 stars

I measured wrist and ordered size…

I measured wrist and ordered size suggested. It is too tight. Need next size.

16 January 2023
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Reply from Bettercaremarket

Hi Janet, thank you for your feedback. Based on your size issue, we have sent a larger sized replacement of the wrist brace. We hope this size will fit your wrist and that you will be able to get back to boxing soon. Please contact us if you have any further issues, happy to help!

Rated 5 out of 5 stars

Good products

Good products, I bought of Shower stool with armrest , back washer etac, Definitely will buy more again.
Exelent customer service, very helpful *****

17 January 2023
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Reply from Bettercaremarket

Thank you for your review Elizabeth. We're very happy to hear that we have been able to help you.

Rated 5 out of 5 stars

Good communication / Quality product /Speedy Delivery

I ordered a seat from this company.The quality was better than others I have purchased from other company’s, Great communication vie email and speedy delivery.

16 January 2023
Bettercaremarket logo

Reply from Bettercaremarket

Thank you Jackie. We're pleased to hear that you were happy with our service and product. We source reputable brands from reliable, Australian suppliers so we can deliver high-quality products.

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