It's a rip off: Initital premium: £60 Excess on the claim: £50 Recorded postage to repair centre with insurance: £13.50 Not having a phone for a minimum of three weeks whilst the claim is p... See more
Company replied
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See what reviewers are saying
Really disappointed with the recent mobile insurance cover. I was supposed to get confirmation email of my policy straight away which i didn't get, I have also checked spam & junk mails but nothing wa... See more
Company replied
Signed up for insurance last year and recently realised I was intending to pay monthly as opposed to annually. No premium has ever been collected and when I emailed better buy they stated they... See more
Company replied
I was provided an address to contact to stop auto-renewal (and payment) of the policy; when I emailed, the CSR claimed to be unable to find any trace of my policy (even after having been provided wi... See more
Company replied
Company details
Information provided by various external sources
We try to make insuring your mobile phone as simple as possible. So we have just one easy to understand, comprehensive policy that covers loss, theft and accidental damage as standard.
Contact info
9 Quy Court, Colliers Lane, Stow-cum-Quy , CB25 9AU, Cambridge, United Kingdom
- 0203 794 9335
- info@betterbuyinsurance.co.uk
- betterbuyinsurance.co.uk
1.7
Bad
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good to deal with
Very good to deal with, with purchasing insurance. Haven't dealt with a claim so couldn't say much on that account.
18 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Miss Macrae,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Not really sure how to rate better buy…
Not really sure how to rate better buy insurance at the minute as i took the insurance out for my phone online and not even had it a month yet but in all @ £7 a month can’t go wrong cheapest insurance I’ve found yet
17 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Heald,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Didn't receive an confirmation email.
Everything was easy enough to set up and was the cheapest on the market for phone insurance. However, I didn't receive a confirmation email when I purchased the phone insurance even though it said I would. I've tried emailing them about this but I've had nothing back so slightly disappointing on that front. That being said, if your wanting to cover your phone with no great expense then this is probably the best company to go with.
Update: Still haven't received the email. Does anyone know the email address to email them?
16 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr White,
Apologies that you didn't receive confirmation. Is this now resolved?
Kind regards,
Gary
Betterbuyinsurance.co.uk
Meets the requirement
Meets the requirement. So simple to order, fast response. Clear instructions, no claim so only time will tell
16 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Ayriss,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Good and easy to follow
15 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Hastings,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
I CANCELLED my policy straight away.
BetterBuy insurance from recommendation’s of comparison website. I wasn't able to claim because I had a small nick on my phone which had no effect on my phones performance and the reason why I was claiming. I CANCELLED my policy straight away.
13 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Ellie,
I'm really sorry to read your feedback.
If you want to discuss further please call on 0203 794 9335.
Best regards,
Gary
Betterbuyinsurance.co.uk
Easy to set up
10 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Debbie,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Couldn’t fault it
7 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Ms Little,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
One of the biggest mistakes I made was choseing betterbuy
Was told I couldn’t claim on a brand new s9+ as I was waiting for a SIM card from my network provider. Shocking, was I ment to just not insure it? The phone was used for 5 days but as my sim hadn’t arrived that was it. 40 mins on hold for that. Will never use again and would never advise anyone to use this service.
6 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Short,
I'm really sorry to read your feedback.
If you want to discuss further please call on 0203 794 9335.
Best regards,
Gary
Betterbuyinsurance.co.uk
Reply from Better Buy Insurance
Hello Mr Betlejewski,
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Very easy to purchase
Very easy to purchase, simple and good product. Would recommend.
4 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Boyle,
Great to hear that you'd recommend us.
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Easy to use and navigate
Easy to use and navigate, great value and comprehensive cover.
4 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Hadfield,
Great to hear you like the easy to use website, the value and the comprehensive cover.
Thanks for your business and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Reply from Better Buy Insurance
Hello,
Many thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
CHEAP.😀
Half the cost of the rest and exactly rhe same cover. I am delighted.
3 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mrs Taylor,
Good to hear you are delighted with our pricing!
Thanks for signing up with us and for taking the time to write a review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Easy sign up process with freindly…
Easy sign up process with freindly agents .
2 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Bosward,
Great to hear you found our customer services team friendly and you feel the sign up is easy.
Best regards,
Gary
Betterbuyinsurance.co.uk
Easy & quick to insure my phone
2 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Kumar,
Thanks for signing up with Better Buy Insurance and for your feedback.
Best regards,
Gary
Betterbuyinsurance.co.uk
Looks good company and i would like to…
Looks good company and i would like to recommend to anyone.
2 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello,
Thanks for your business and for your recommendation.
Best regards,
Gary
Betterbuyinsurance.co.uk
Good n cheap insurance
1 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Mr Ahmed,
Great to hear you like our pricing.
Thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Well worth it.
1 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Richard,
Many thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
Nice and easy and I *think* I got the…
Nice and easy and I *think* I got the best deal through Better Buy.
1 June 2018
Unprompted review
Reply from Better Buy Insurance
Hello Samantha,
Many thanks for signing up with Better Buy Insurance and for your review.
Best regards,
Gary
Betterbuyinsurance.co.uk
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