Better Reviews 1,969

I had no knowledge in HELOC and you walked me through every step. This was don quickly and I am very happy.

Better fixed all of the issues, and although it was a complicated process everything ended well.

Great customer service

I appreciate the opportunity to share my experience with Better mortgage. The application process was straightforward, and I were guided through each step. The representatives were consistently helpful, providing clear explanations and timely updates. I was truly grateful for their professionalism and support in securing my home loan. I'm very satisfied with the service.

Excellent fast and reliable mortgage. Love the fast processing and decision. Highly recommend!

Better.com offers a decent experience for mortgage brokering. The process is fairly straightforward, but it can feel a bit impersonal at times. Overall, it's okay, just not exceptional.

The entire process was quick, efficient and handled with the utmost professionalism and courtesy.

I have purchased a few homes over my lifetime and refinanced probably 4 times as well. In all those experiences I never had the pleasurable experience that I had with better. it was easy and they were always available to answer questions and laid out everything I needed in easy to do task format. Love my experience with them and highly recommend them

I had an incredibly disappointing experience with Better Mortgage. I worked with Sean throughout the process and was led to believe everything was on track — only to be denied at the very end. I was self-employed and upfront about my income situation from the beginning.

Despite this, I was charged fees and strung along for weeks with no clear communication or warnings that I wouldn’t qualify. Instead of being transparent early on, they waited until the last minute to deny my loan, after I was already under contract on a home and deep into the process.

As a first-time homebuyer, this was stressful and costly — and it felt like they were more focused on collecting fees than actually helping me close. I would not recommend Better Mortgage if you are self-employed or expect honesty and clarity in your lending process.

I was super on edge going into the loan process, but Michael Naughton alleviated all of my anxieties. He was accessible, knowledgeable, and always eager to help. Could not recommend him more; if you’re going for a loan, I would ask for him personally.

Very communicative team, simplified online system, open and honest discussion about rates. Better Mortgage offered the best rate. Other companies finally agreed to match the Better rate, but I stuck Better Mortgage since they offered it first. I would definitely recommend Better Mortgage.

I had a successful refinance before with better. This time is different, I opt-in for one day mortgage and the issue with the system does not understand RSU nor did the human intervene the process to speed it up, which lead to whole process to be idle and they seems to be joggling around different mortgages and aim for volume rather than success rate, I also paid 800 dollars for appraisal which is ridiculous high fee.

Horrible experience! My MLO went on vacation for a week and I had zero correspondence from anyone at the time I was putting an offer for a home, so I decided to look into other lenders. when he came back I found another home we wanted to put an offer on but no answer from Sam, than my offer got accepted and he randomly texted me saying hey I’m finalizing your approval, after I’ve decided to go with another lender, so I asked him about closing cost and he disappeared again, I haven’t heard from him in 6 days and my loan is in underwriting with another lender. Nightmare of an experience.

Better Mortgage was not receptive to calls and emails, especially when items were on a timeline. Additionally, their underwriters were incredibly detailed and non - understanding and non- conforming to what they required for documents. They made it virtually impossible to provide them the documents they asked for. I got so frustrated with their underwriters and lack of customer service that I FIRED them and found another mortgage company. Started out with the best expectations but their process was lengthy and exacerbating. I was a perfect client with excellent credit scores and high income. I would not recommend to anyone.

There should be negative stars to leave. I started this refinance process in December.
Only to be connected with Bryan Unkle and this portal that keep asking for documents which i have made clear to Bryan and Myra my stance. I was told I had to wait until my February 2025 payment was made to do a streamline loan which required 1 month mortgage.
Delay after delay... and then being told i ha e to wait until April to close then to get to april and get a call telling me I have to pay 3X the mortgage to close.

These people are a complete waste of time and unresponsive to things that require attention. Days, weeks go by without anything and then when I do get a reaponse it's more nonsense.

DO NOT ... USE BETTER.COM FOR A DAMN THING

Extremely disappointing experience. I was ghosted not once, but twice—first by an agent and then by a supervisor who was supposedly going to "make things right." To make matters worse, they ran a hard credit check without my authorization, which negatively impacted my credit. After wasting a lot of time and energy providing documents and going through their process, I was ultimately told I didn’t qualify, despite having passed prequalification. This company lacks transparency, professionalism, and basic communication. Would not recommend.

this lender sucks. horrendous experience. the whole mortgage approval process sucked a lot because as a customer I had to do the leg work for this lender. then once mortgage approved they transfer us to servbank for servicing, then servbank sold our mortgage to round point mortgage service, I called roundpoint mortgage and they cant even find our loan. stay away from this lender because they suck really bad.

Very Professional and Efficient. Great Communication and Customer Service!

Led me on for a month telling me I was pre approved and no problems and cleared title and appraisal - then to come back at closing and tell me my DTI was off - I lost the deal - these guys suck… AI my a@@