We recently refinanced through Better. Closed in approx. 24 days Pros - Great technology. - Very responsive loan processor and loan coordinator. - Fast process - No request for same info... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The AI assisted process made it extremely easy to apply and provide documents. I’m a senior citizen and still had a positive experience completing tasks just using my phone! The only issue I had was w... See more
Company replied
From the first phone call with Ronnie this was a great experience. Jessica answered all of my question re "Tasks" and she was excellent to work with Michael helped me complete the final stages... See more
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Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan pr... See more
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Company details
Written by the company
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Contact info
175 Greenwich St., Fl. 59, 10007, New York, United States
- 415-523-8837
- hello@better.com
- better.com
4.1
Great
2K reviews
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Better is an amazing company
Better is an amazing company. Very professional and knowledgeable, I will recommend to my family and friends 🙌😊
27 March 2026
Reply from Better
Hello Ryan. Thank you for your kind words! We’re glad to hear you had a professional and knowledgeable experience. Your recommendation means a lot to us—we truly appreciate your support.-Jessica at Better
Great communication we’re very helpful…
Great communication we’re very helpful guiding a first time home buyer for first time
13 February 2026
Reply from Better
Hello Mark. Thank you for sharing your experience! We’re glad our team could provide clear communication and helpful guidance throughout your first homebuying journey. Congratulations on this exciting milestone!-Jessica at Better
The whole team was exceptionally…
The whole team was exceptionally helpful and was able to answer any questions I had, everything was done in a timely manner, and worked diligently to complete the process
2 March 2026
Reply from Better
Thank you for your thoughtful feedback. We’re appy to hear our team was able to support you every step of the way, answer your questions, and keep everything moving efficiently. We appreciate you recognizing their hard work and dedication.-Jessica at Better
Loan originator and loan coordinator…
Loan originator and loan coordinator made the process seamless and easy to navigate. Great rates, very transparent and very competitive loan costs.
9 March 2026
Reply from Better
Hello Erwin! Thank you for your feedback. We’re glad to hear the loan originator and coordinator made the process seamless and easy to navigate. It’s great to know you found our rates competitive and our approach transparent—we appreciate you taking the time to share your experience.-Jessica at Better
John and Sonia made my experience…
John and Sonia made my experience outstanding. They are consummate professionals in every sense of that word. They were very quick in responding to my questions, provided detailed information and available well regular work hours.
8 April 2026
Reply from Better
Hello Mitch! Thank you for your kind words. We’re thrilled to hear that John and Sonia provided such an outstanding experience. Their dedication to responsiveness and support truly reflects our commitment to excellent service. We’ll be sure to share your feedback with them.- Jessica at Better
Irene Lee (my loan officer) was…professional, knowledgeable and personable - always reponsive + engaged.
Irene Lee (my loan officer) was professional, knowledgeable and very relatable (great interpersonals) throughout the process. Later I work w Brie Williams (also very good). Technology and the application process is very good - but ultimately people made the process great.
15 March 2026
Reply from Better
Hello George! Thank you for your thoughtful feedback. We’re glad to hear that Irene and Brie made such a positive impact and that their professionalism and support stood out throughout your experience. It’s great to know our technology complemented the process, but we agree—our people truly make the difference. We appreciate you taking the time to share this!-Jessica at Better
Richard came to my nursery today to…
Richard came to my nursery today to help with our phones and wifi, he made me and the whole nursery feel comfortable. He made sure everything was sorted before leaving. This isn't always the easiest of nurseies to instal things as the building is very old however, Richard made sure we were up and running with everythig :-)
21 April 2026
Unprompted review
Better is great
Better is great! Helped with a Heloc; all digital process except signing closing papers. Website helped with knowing where you are in process at all times! My contact team was great!
23 March 2026
Reply from Better
Hello Michael! Thank you for the great feedback! We’re glad you had a smooth HELOC experience and found the digital process and progress tracking helpful. It’s especially great to hear your contact team made a positive impact— we’ll be sure to share your kind words with them.-Jessica at Better
The process was fast
The process was fast, the ppl who helped me was professional & helpful
10 March 2026
Reply from Better
Hello Ajlan! Thank you for your feedback! We’re glad to hear the process was fast and that our team was professional and helpful throughout your experience.-Jessica at Better
Reply from Better
Hello Dania! Thank you for your feedback! We’re glad to hear your experience was fast and smooth.- Jessica at Better
Had a great experience
Had a great experience, they are very professional and thorough with an ability to implement. Very happy with your service and highly recommend.
9 March 2026
Reply from Better
Hello Dana! Thank you for your kind words! We’re thrilled to hear you had a great experience and found our team professional and thorough. Your recommendation means a lot to us—we truly appreciate your support.-Jessica at Better
It was very easy
It was very easy, the dashboard page kept me updated and let me know what information they needed plus I received email updates.
24 March 2026
Reply from Better
Hello Kenenth! Thank you for sharing your experience! We’re glad to hear the process felt smooth and that the dashboard and email updates helped keep everything clear and on track. We appreciate your feedback!-Jessica at Better
The whole process was very easy and…
The whole process was very easy and quick. Our loan officer and processor were both great to work with!
20 March 2026
Reply from Better
Hello Kathleen! Thank you for your feedback! We’re so glad to hear the process felt easy and efficient, and that your loan officer and processor provided a great experience. We appreciate you taking the time to share this.-Jessica at Better
Responsive team..
Responsive team... application was easy to follow...would definitely recommend
5 March 2026
Reply from Better
Thank you for your feedback, Suzan! We’re glad to hear the application was easy to follow and that our team was responsive. We truly appreciate your recommendation!- Jessica at Better
The overall experience was great
The overall experience was great. The entire process was done through online and made it easier to apply. Robert & Monica was very helpful with giving us options and making sure we chose the right option.
13 March 2026
Reply from Better
Hello Umesh! Thank you for your kind feedback! We’re glad to hear the online process made things easier and that Robert and Monica were helpful in guiding you to the right option. We appreciate you choosing us!- Jessica at Better
Reply from Better
Hello Laura! Thank you for your kind feedback! We’re glad to hear you had an excellent experience and that everything was completed successfully.- Jessica at Better
What a bunch of con artists
What a bunch of con artists. My loan officer deceitfully talked me into hard pulling my credit after he came back with a crazy high loan amount that I knew was too good to be true. But since my house is worth 280k and I owe 190 I figured they would just lower the amount. My credit is 800. Nope - outright denied. DO NOT LET THEM HARD PULL YOUR CREDIT IF YOU HAVE SUSPICIONS ITS TOO GOOD TO BE TRUE. THEY ARE JUST LIKE ANY OTHER CORPORATION
10 April 2026
Unprompted review
Reply from Better
Hello Peter. Thank you for bringing this matter to our attention. We sincerely apologize for any disappointment you experienced regarding the loan amount and credit inquiry. Please do not hesitate to contact me directly at experience@better.com so we can review your concerns and assist you further.-Jessica at Better
the process was swift and the team I…
the process was swift and the team I worked with was very efficient.
I do have bad reviews regarding the disbursement company Mortgage connect, many phone calls were made, could not get a competent person to deal with my questions. they did not follow the closing table, still trying to reconcile the account
25 March 2026
Reply from Better
Hello Jorge! Thank you for sharing your feedback. We are pleased to hear that your experience with our team was smooth and efficient.
We regret any inconvenience you encountered with Mortgage Connect and understand your frustration. Please feel free to reach out to us directly if there is anything we can assist with.-Jessica at Better
follow up over the phone and…
follow up over the phone and understanding and patients of time it takes to get all tasks done as a working family
25 February 2026
Reply from Better
Hello Alex! We appreciate you taking the time to share your feedback! We're happy to hear that our team provided understanding and support throughout the process.-Jessica at Better
Be careful
I wish I had checked some reviews before working with your team. I applied to refinance my home, and the process initially went smoothly. For nearly two weeks, there was good communication between me, the Loan Consultant, and the Coordinator. Ultimately, my application was denied because the appraised value was too low for the requested terms, which I understand and accept.
However, I do not understand why my $500 lock rate fee has not been refunded. Both the Loan Consultant and Coordinator have stopped responding to my messages and calls. I request that you return my $500 lock rate fee, as you indicated it would be refunded if the application was denied on your end. I have also emailed through the experience email address, but have not received a response. It's been over a month now.
3 March 2026
Unprompted review
Reply from Better
Hello Fola. Thank you for taking the time to share your experience. I sincerely apologize for the frustration and lack of communication you have encountered, particularly after an initially smooth process.
We value your feedback and would appreciate the opportunity to address your concerns and make things right. Please reach out to us at experience@better.com. I will personally monitor this inbox to ensure your message is received and reviewed promptly.- Jessica at Better
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