Betninja Reviews 222

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the company's website, expressing strong concerns about its reliability and reporting issues with bonus features not functioning as expected. Customers also frequently encountered problems with refunds, with many stating that they experienced difficulties in receiving their winnings or that the withdrawal process was extremely difficult and raised concerns about its reliability. However, some people also felt that the customer service was superb, with quick response times and helpful interactions. A few other people also felt that the withdrawal process was easy and fast once verified, with funds appearing in their accounts within a reasonable timeframe.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many reviewers report issues with withdrawals, citing slow... See more

Website

People report negative experiences with the website. Many customers express concerns about its legitimacy,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers reported issues such as being... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick verification... See more

Refund

Reviewers highlight negative aspects of refund processes. Many customers report significant difficulties and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

£20 deposit turned out to be in euros instead of pound sterling, so ended up paying £26. Several games not available in region. One of the games I was able to play was in miniature format, wh8ch was... See more

Rated 1 out of 5 stars

Recently they have confiscated my deposit. Their terms and conditions say they will only confiscate winnings IF THEY SUSPECT YOU OF AP/CHEATING ETC. None of these apply, simply got lucky and won, an... See more

Rated 1 out of 5 stars

Why do they message my partner daily when he's never had an account does even know how to place a bet I've tried blocking them comes up invalid number keep referring them as scam PLEASE STOP He'... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst casino by a country mile

The worst casino by a country mile, suspend their pragmatic games at the weekend(when you’re most likely to win- I’ve been playing the games for a long long time and know this is a fact) and when questioned on it they deny it saying it’s technical difficulty(yet games are working perfectly fine on other casinos) nonsense.

Will be reporting this and taking it further without a doubt.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Lucky's Wild Pub 2

There's a fault on one of the slots on Betninja. The slot in question is called 'Lucky's Wild Pub 2'. If you place a bet for £2 it deducts £12 from your account. I have been talking to customer service online but they refuse to admit the issue despite me showing screengrabs and offering to demonstrate the fault. They basically then accused me of only complaining because I lost.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

I did roulette

I did roulette, went all in twice with 24 euro.

First time it said "Did not place bet." Even though I had enough time.

Second time I went all in, I won AGAIN. But this time they didn't even pay me out.

I tried to check the player history to make sure that my bet placed was correct. THE PLAYER HISTORY DIDN'T EVEN REGISTER AT ALL. THERE WAS NO HISTORY.

SCAMMERS.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything about this site was easy

Everything about this site was easy, joining, bonus credit, claiming free spins etc and was sceptical about a withdrawal after other non uk sites have withheld payments but absolutely NO complaints here about speed or the funds landing in my bank, waited a few hours for one ans overnight for others. General chat was good from the advisors. Can't fault betninja.com at all

3 March 2026
Unprompted review
Rated 4 out of 5 stars

Honestly not sure why there are so many…

Honestly not sure why there are so many bad reviews? My account was fully verified before I started playing and have received all withdrawals after a few wins the only downfall is it’s a little slow on accepting withdrawals normally takes 2-3 days other then that ive never had an issue.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

So every time I deposit

So every time I deposit, it’s a different amount extra to deposit. £20 they want £24, next time it’s £22, next time it’s £28, all going to a different account. Shocking bonuses and awful site. Wouldn’t recommend in the slightest.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Fake gambling site

Fake gambling site. Sure they'll let you deposit but when you go to collect they have infinite barriers in place. How foolish of me not to read the reviews on here and Google. I purchased 10 bonuses and all paid under 10x on the trot and a couple times when I purchased the bonus the game crashed and debited my account but when I reloaded the screen it never updated. 😡😡😡

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very concerning experience with…

I had a very concerning experience with BetNinja. Within just 15 minutes, I was able to deposit €6,700 without any meaningful checks, limits, or signs of responsible gambling measures. There was absolutely no duty of care shown towards me as a user.

What makes this even more serious is that BetNinja, operating via Magico Games, has already been fined and sanctioned by the Kansspelautoriteit for illegally offering gambling services to Dutch citizens.

Despite this, they continue to accept players from the Netherlands and allow rapid, high-value deposits without intervention. This raises major concerns about compliance, player protection, and the integrity of their operations.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

HORRIBLE

HORRIBLE
I dont know why these sorts of casinos are even allowed to be online.
they let me deposit just fine but withdrawl is impossible.
they turned down my real id over and over. theyre just looking for a reason not to pay me out. people are talking about their "RTP" and stuff, THIS DONT MATTER. nothing gets returned to player because theyre SCAMMERS. Ive also heard that theyre a money laundering buisness.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Scam casino - do not use

I deposited money and they refused to pay back my deposit despite me not spending a penny, I didn't receive any bonus. They have now closed my account and kept the money I put in.

Stay well away from this scam site.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Stay well clear

Stay well clear. My bank contacted me in regards to fraudulent activity related to betninja. They advised me to close my account with betninja immediately. I have played and deposited on a few different non gamstop sites and this is the first time my back has ever done this.

23 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look