I was expecting a withdrawal to take 7 days according to A.I. , not 4 hours! 50£ turned into 210£ in a couple of hours also! Thank you MGM. Re-edit: seamless joyous experience, instant executio... See more
Company replied
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See what reviewers are saying
Actually not a bad site, had good win today but reason complaining had good win which is good but kept playing on a low stake n was all taken bk not good I feel if sites do this they are not going to... See more
Company replied
Customer service is dire. Spuriously got me to deposit money with an offer they never honoured and wasted my day trying to resolve. If you want a gambling company to waste interminable hours with on... See more
Company replied
One of the best I've been with. First deposit win obviously helps. Add to that no wagering % means the first lot of FS you receive are all yours too. Would definitely recommend as great selection o... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
You should know
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from BetMGM UK
Hi there Scott,
Thank you for your fantastic feedback!
We are absolutely thrilled to hear you're winning money, as providing such exciting and rewarding moments is what we strive for.
We are committed to maintaining an engaging and fair environment for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi there Barry,
Thank you for your feedback.
We understand that simple and clear gameplay is crucial for an enjoyable and straightforward experience.
We are committed to continuously optimising our games to ensure they remain intuitive and engaging for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
I originally gave 3 stars as the app is…
I originally gave 3 stars as the app is very good but only issue was how long it takes to withdraw money. But in the end it came through fast so ive upgraded to 5 stars
2 August 2026
Unprompted review
Reply from BetMGM UK
Hi there Maxwell,
Thank you for your updated feedback.
We are absolutely delighted to hear your withdrawal came through fast, leading you to upgrade to a 5-star rating, and appreciate your patience during the initial wait.
We are committed to consistently delivering swift withdrawals and ensuring our app continues to provide an excellent experience for all our players.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi Stephen,
That's fantastic to hear! We're so pleased that you're enjoying our bonuses, and finding the withdrawal process fast.
It's always great to know that we're delivering a positive experience for our players.
Thank you for sharing your feedback!
Regards,
BetMGM
not good at all.
not good at all.
600 Spains nothing to win .
if i won i will play with it anyway.
but nothing at allllllllllllllll.
1 August 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how incredibly disheartening it must be to put in so many spins and not experience the wins you were hoping for.
It's important to remember that our games are designed with a Return to Player (RTP) percentage that indicates the theoretical pay-out over an extended period.
We're here to listen, and we genuinely hope your next gaming session brings you better fortune.
Regards,
BetMGM
Absolute scam they take your money over…
Absolute scam they take your money over and over and then when you win they decide they want information unobtainable so they don’t have to pay out
3 August 2026
Unprompted review
Reply from BetMGM UK
Hi Damien,
I can certainly understand how disheartening and frustrating it must feel when you encounter difficulties with withdrawals, especially after playing with us.
Our verification processes are in place to ensure the security of everyone's funds and to comply with regulatory requirements, but I understand that these can sometimes feel like a barrier.
We genuinely want to help resolve any issues you might be experiencing.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards,
BetMGM
Reply from BetMGM UK
Hi there Ian,
Thank you for your positive feedback.
We are absolutely delighted to hear you appreciate our great offers and experienced no negative issues.
We are committed to continuously delivering these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
You are pathetic and useless
You are pathetic and useless. You are holding £40 of my money. You won't release that money giving excuses. When you accepted my deposit You did not ask for verification. Yet to pay out You made it impossible. I am 80 and not tech savvy. I don't want you to keep my money. Close my account at give my money to charity if you have any decency. You accepted my deposit via paypal and yet you won't pay my winnings to my paypal account.
27 July 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how incredibly frustrating this situation must be for you, especially when you feel your funds are being held and the process for accessing them has become so challenging.
Please know that our intention is always to ensure a secure and fair experience for all our players regarding their funds.
We truly want to help clarify any steps needed to resolve this for you, and I especially appreciate that navigating online systems can sometimes be tricky, so please contact our Live Support Team.
We are here to assist and work through this with you.
Regards,
BetMGM
Reply from BetMGM UK
Hi Grant,
Thank you so much for sharing your positive experience with us!
We are absolutely thrilled to hear that you're enjoying our fast pay-outs and that you've found our service to be excellent.
It truly means a lot to us when our players have such a great time.
Regards,
BetMGM
Really good withdrawal process was easy…
Really good withdrawal process was easy in my account within 24hours
3 August 2026
Reply from BetMGM UK
Hi Tracey,
That's wonderful to hear! We're always delighted when our players have a smooth and efficient experience with their withdrawals.
We strive to make that process as quick and easy as possible, so your feedback is truly appreciated.
Regards,
BetMGM
Reply from BetMGM UK
Hi there Grzegorz,
Thank you for your fantastic feedback!
We are absolutely thrilled to hear you find us a "Fantastic Casino 100%", as delivering service excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring your experience remains exceptional.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Very poor experience overall
Very poor experience overall. Sportsbooks Odd is bad, slot RTP is poor (~92%), Jackpot is a joke (~70% RTP)，Nearly all the promotions are poorly valued, I rarely see any platform treats play £20 get 10*10p free spins as featured casino offer. No regular free bets events, Very rare super boosts. Possibly the only reason to play on this platform is the daily golden wheel spin, which sometimes give you 5 to 20 Free spins. There are quite a few other similar bookies with far better overall experience, NOT recommended.
2 August 2026
Reply from BetMGM UK
Hi thete Wayne,
Thank you for your comprehensive and deeply critical feedback regarding your very poor overall experience.
We understand your profound frustration and disappointment with what you perceive as bad sportsbook odds, poor RTPs, low-value promotions, and the general lack of competitive offers, making you feel our platform falls short compared to others.
We are committed to immediately investigating these serious concerns, reviewing our odds, RTPs, and promotional strategies to improve value and competitiveness across all our offerings.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great service promos good happy days to you and all
What a great site for bets bets and spending money
1 August 2026
Reply from BetMGM UK
Hi There,
Thank you for your fantastic review! We're thrilled to hear you're enjoying our site for your betting and entertainment.
We appreciate your positive feedback and look forward to continuing to provide a great experience.
Regards,
BetMGM
Didn’t win nothing in over 200 on the…
Didn’t win nothing in over 200 on the same game on ten p bets
26 July 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how frustrating it is when you've played over 200 spins on the same game, even at 10p bets, and haven't seen any wins. That's truly disheartening.
Each spin on our games is entirely independent and random, meaning past results don't influence future outcomes.
While this ensures fairness, it also means that sometimes, even over many rounds, the results don't go your way.
We hope you have a better experience soon!
Regards,
BetMGM
Reply from BetMGM UK
Hi There,
I hear you're feeling a bit uncertain right now, and that's perfectly understandable.
Please feel free to share if there's anything specific on your mind, or if we can help you at all!
Regards,
BetMGM
Spent so much money and I didnt hit one…
Spent so much money and I didnt hit one feature. One of the worst sites ive used so banned myself after a few weeks.
26 July 2026
Reply from BetMGM UK
Hi Andy,
I'm truly sorry to hear how disappointing and frustrating your experience has been.
I can certainly understand how upsetting it is when the games don't deliver any rewarding moments despite significant play.
It’s important to remember that in games of chance, anyone can win on the first spin, while others may play thousands of rounds without a win. Additionally, you can check the real RTPs (Return to Player) for the last 3 months in the Winning Odds section, which is periodically updated for your transparency.
Regards,
BetMGM
I won £5 casino credit on daily game
I won £5 casino credit on daily game . When I claimed prize only £2 credit was on there. Explained to customer service who refused to believe it could be an error on their part and basically called me a liar . Awful customer service
1 August 2026
Unprompted review
Reply from BetMGM UK
Hi Marie,
I'm very sorry to hear about this experience.
It sounds incredibly frustrating to win casino credit, find a different amount applied, and then feel that your concerns weren't taken seriously by customer service.
That's certainly not the experience we want you to have.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards,
BetMGM
Reply from BetMGM UK
Hi Gillian,
That's wonderful to hear! We're so pleased you're enjoying the site and had a smooth experience with your welcome bonus.
It means a lot to us when our players have a positive time, and we truly appreciate you sharing that feedback.
Regards,
BetMGM
Good
I enjoy playing slots and this is the first time I have deposited on this site it was good
2 August 2026
Reply from BetMGM UK
Hi Amanda,
That's fantastic to hear!
We're so glad you're enjoying playing slots with us and that your first deposit experience was a good one.
We truly appreciate you choosing our site!
Regards,
BetMGM
User friendly experience.
25 July 2026
Reply from BetMGM UK
Hi Antony,
Thank you for your positive feedback.
We are delighted to hear you find our platform user-friendly.
Ensuring an intuitive and easy-to-navigate experience for all our players is a key priority for us.
We appreciate you taking the time to share your thoughts.
Kind Regards,
BetMGM
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