I recently faced an issue with a free bet on the website, but thanks to the prompt response from the support team, the issue was resolved quickly. The support staff showed great attention to my situ... See more
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See what reviewers are saying
Presented my problem on 24th of February. Still no resolution. Your answer is misleading at best. The problem I was refering to, started when I was given 50 free spins on that slot. Surely you don't... See more
Company replied
I recently started using Betmaster, and so far, my experience has been nothing but positive. The website interface is very intuitive, making it easy to navigate and find the necessary sections... See more
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It's a good game, but it's more difficult than it could possibly be to win. but not 100% sure of winning.
Company replied
Company details
Written by the company
Betmaster on maailmatasemel online kasiino ja spordiennustuste platvorm, mis ühendab põnevuse, mitmekesisuse ja kasutajasõbralikkuse. Meie platvorm pakub laia valikut spordialasid, alates populaarsest jalgpallist kuni nišialade ja live-ennustusteni, et pakkuda mängijatele just seda, mida nad otsivad. Lisaks on Betmasteris saadaval tuhanded kasiinomängud, sealhulgas slotimängud, live-kasiino ja lauamängud, mida pakuvad tipptasemel mängutootjad nagu näiteks Pragmatic Play, Playtech, Evolution Gaming ja paljud teised. Betmasteri kliendikeskne lähenemine väljendub 24/7 professionaalses klienditoes, mis on kohandatud igale kliendile. Oleme litsentseeritud ja reguleeritud mitmel turul, sealhulgas Eestis, Maltal, Mehhikos, Iirimaal, Curacaol ja Isle of Manil, tagades turvalise ja usaldusväärse mängukogemuse. Meie platvorm pakub suurt valikut maksevõimalusi, sealhulgas krüptovaluutat, et vastata kõikide klientide ootustele ja soovidele. Lisaks on meie jaoks oluline mobiilikasutajate mugavus – pakume turvalisi ja usaldusväärseid äppe, mis on saadaval nii iOS kui ka Android seadmetele. Samuti on platvorm optimeeritud sujuvaks kasutamiseks lauaarvutites. Betmasteris leiad kõik, mida vajad kaasahaaravaks ja mugavaks online-mängukogemuseks!
Contact info
United States
- support@betmaster.ee
- betmaster.ee
3.9
Great
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Presented my problem on 24th of…
Presented my problem on 24th of February. Still no resolution.
Your answer is misleading at best. The problem I was refering to, started when I was given 50 free spins on that slot. Surely you don't grant me free spins on the slot that is not available on my location? Because if you do, you have much bigger issue in your system (data coherency). So please do not apit out lazy explanations
24 February 2026
Reply from Betmaster Eesti
Hello Jaak,
Thank you for sharing your feedback. We sincerely apologise for the delay in resolving the issue you reported on 24th February. Our investigation took longer than expected as we wanted to review everything thoroughly to provide an accurate outcome.
Please note that some games are not available in your location. We understand this may have been frustrating, and we truly appreciate your patience while we completed the review.
We remain committed to improving our service and hope to provide a smoother experience in the future. If you have any questions or concerns about your account, you can reach our support team at support@betmaster.ee, and they will gladly assist you.
Kind regards,
Betmaster
Wonderful and quick customer service!
27 February 2026
Reply from Betmaster Eesti
Dear Mariie,
Thank you so much for your 5-star review!
We’re delighted to hear that you found our customer service wonderful and quick. Your kind words mean a lot to our team and motivate us to continue providing top-quality support.
If you ever need assistance, please feel free to reach out to us at support@betmaster.ee — we’re always happy to help.
Kind regards,
Betmaster Team
Winning is rare
Winning is rare. When you get free spins, you don't get to play through the amount you have to. To win some, you have deposit quite a lot.
16 February 2026
Reply from Betmaster Eesti
Dear Renata,
Thank you for sharing your feedback.
We understand your concerns regarding the free spins and the wagering requirements. These rules are in place to ensure fairness and to comply with regulations for all players. We know it can feel challenging at times, and we truly appreciate your honest input.
Your feedback helps us improve our promotions and overall experience, and we’ll take it into consideration for future updates. If you’d like any clarification or assistance with your account, our support team is happy to help at support@betmaster.ee.
Kind regards,
Betmaster Team
Very bad ,no win only eat
5 February 2026
Reply from Betmaster Eesti
Dear Ivan,
We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can feel when the outcome is not what you hoped for. Please note that all game results are generated randomly and are not influenced or controlled in any way. Every player has the same fair chance according to the game rules.
We would genuinely appreciate the opportunity to review your experience in more detail. Please reach out to our support team with your account information so we can look into this for you.
Your feedback is important to us, and we are always here to help.
Kind regards,
Betmaster Team
Reply from Betmaster Eesti
Dear Laire,
Thank you very much for the 5-star review ⭐️
We’re really happy to hear that you’re enjoying the casino and had a very good experience. If you ever need any assistance, our team is always here to help.
Thanks for choosing Betmaster and good luck! 🍀
Kind regards.
The promised bonus was a scam
The promised bonus was a scam, important nuances should be highlighted, not hidden somewhere in the endless text of the terms and conditions. Very unpleasant behavior
6 February 2026
Reply from Betmaster Eesti
Dear Egert,
Thank you for sharing your feedback.
We’re sorry to hear that the bonus did not meet your expectations. We’d like to clarify that all bonus offers are provided with clearly defined terms and conditions, which are available before activation. In this case, the bonus was cancelled by yourself in accordance with the applicable bonus terms and conditions.
We understand that bonus conditions can sometimes be misunderstood, and we take feedback like this seriously. We’re continuously working to make our offers and their key conditions as clear and transparent as possible.
If you would like us to review this matter further or have any questions regarding bonuses, please contact our support team at support@betmaster.ee, and we’ll be happy to assist.
Kind regards,
Betmaster
Reply from Betmaster Eesti
Dear Karolin,
Thank you for the great review and the 5 stars ⭐️
We’re really glad to hear you’re enjoying the site and having a good betting experience 🙌 If you ever need any help, our support team is always here for you.
Thanks for choosing us and best of luck with your bets 🍀
Kind regards,
Betmaster
Reply from Betmaster Eesti
Tere Taavi,
Meil on väga hea meel kuulda, et teile platvorm meeldib! ⭐️
Soovime, et teie edasised mängukogemused oleksid sama lõbusad ja nauditavad!
Parimate soovidega,
Betmaster
It's a good game
It's a good game, but it's more difficult than it could possibly be to win. but not 100% sure of winning.
30 January 2026
Reply from Betmaster Eesti
Dear Richard,
Thank you for your 5-star review!
We’re glad to hear you enjoy the game, and we understand that some challenges make it more difficult to win. That’s part of the excitement, and we hope you’re having fun with it 🎰
Wishing you lots of enjoyable sessions and hopefully some big wins soon! 🍀
Kind regards,
Betmaster
Account have been 1 week old
Account have been 1 week old. Deposited 2x20 Euros during this time.Some days I bet 5 euro per bet, other day 20 euro per bet, without any limits or complications from the Bookie. Today I keep doing my daily betting and start noticing, I couldn't even place 5-10 euros for the games I used to play without any limits before. Going chat they say: Sorry but we couldn't check any limits regarding the account, we have automated system which will set limits for this or that game and reject your placed bet when stake is high. Are you kidding me? Yesterday 20 euro bets wasn't high and today 10 is high?
Stay away from this Maffia, they don't have a good reputation in Estonia and as you see, your accounts will be limited even in pennies.
29 January 2026
Unprompted review
Reply from Betmaster Eesti
Dear Kreete,
Thank you for taking the time to share your feedback.
Based on the information you shared with us, we’re unable to identify any betting activity on an account matching the details provided in this review. As a result, we’re not able to review the case in detail and verify that your review is genuine.
That said, we would like to clarify that stake limits on sports betting are managed by an automated risk system and can vary depending on a number of factors, including the sport, competition, specific event, and market conditions. Because of this, acceptable stake amounts may differ from one match to another and can change over time, even within a short period.
In such cases, we recommend placing bets with lower stakes or selecting alternative markets where higher stakes may be available. These measures are standard practice across operators and are not applied manually by customer support.
If you believe there has been an issue with your account or would like us to review it further, please contact our support team at support@betmaster.ee, providing your registered account details so we can assist you properly.
Kind regards,
Betmaster
Reply from Betmaster Eesti
Dear Merit,
Thank you for your feedback. We’re sorry to hear that your experience wasn’t as good as expected.
We always aim to provide a smooth and enjoyable experience, and your input helps us understand where we can improve. If there’s anything specific we can assist you with, our Support Team is available 24/7 at support@betmaster.ee.
We hope your future sessions are more positive and enjoyable.
Kind regards,
Betmaster
Reply from Betmaster Eesti
Dear Anatoly,
Thank you for the 5-star review! ⭐
We’re glad to hear everything is going well and that you found the experience fast and easy. We appreciate your support and wish you lots of fun and good luck! 🍀✨
Kind regards,
Betmaster
All good i Luke it
19 January 2026
Reply from Betmaster Eesti
Dear Ferenc Srof,
Thank you very much for your 5-star rating! ⭐
We’re really happy to hear that everything is good and that you like it. We truly appreciate you taking the time to share your feedback and hope you continue to enjoy your experience with us.
Best wishes,
Betmaster
Reply from Betmaster Eesti
Dear Aune,
Thank you for your 5-star review! We’re glad to hear that everything is going well 😊
If you ever need any assistance, feel free to contact us at support@betmaster.ie. Wishing you lots of luck and enjoyment! 🍀✨
Kind regards,
Betmaster
Reply from Betmaster Eesti
Dear Eelika,
Thank you very much for your 5-star review! We’re happy to hear that you find the platform easy to use and would recommend it to others 😊
We appreciate your support and wish you lots of fun and good luck! 🍀✨
Kind regards,
Betmaster
The most terrible gambling site
The most terrible gambling site ever. Winning is close to impossible, the site feels more like a scam even tho gambling is already low odds, but this site is just next level.
8 January 2026
Reply from Betmaster Eesti
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
Please note that all our games operate under strict regulatory requirements, and outcomes, including odds and RTP, are determined by the licensed game providers. The platform is fully audited to ensure fairness and transparency.
If you have specific concerns about your account, withdrawals, or game results, we encourage you to contact our support team at support@betmaster.ee so we can review your situation in detail.
Kind regards,
Betmaster
Reply from Betmaster Eesti
Dear Envy,
Thank you for your 5-star rating! We’re thrilled to hear that you enjoyed your no deposit free spins and won €20 🎉
We hope you continue to have fun on the platform and wish you lots of luck in your future games 🍀
Kind regards,
Betmaster
Reply from Betmaster Eesti
Dear Merit,
Thank you so much for your kind words! We’re glad to hear you had a great experience with us. 😊
We appreciate your 4-star rating and will continue working to make your next visit even better!
Best regards,
Betmaster
Reply from Betmaster Eesti
Dear Rene,
Thank you very much for your 5-star review! ⭐️
We’re glad to hear that you find our platform easy to use and smooth, and that everything is fast and efficient.
Wishing you lots of fun and good luck 🍀
Kind regards,
Betmaster
Great bonuses
24 August 2024
Unprompted review
Reply from Betmaster Eesti
Dear Martin,
Thank you for the 5-star review!
We’re happy to hear that you enjoy our bonuses and wishing you lots of fun and good luck 🍀
Kind regards,
Betmaster
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