Best Way Auto Transport LLC Reviews 

434
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional quality of service provided across all different types of vehicle shipments. Customers highlight the extremely helpful staff and efficient agents who coordinate safe transport smoothly from initial pickup to final drop-off. Consumers also note that shipping prices are very competitive and delivery services are consistently remarkably fast. However, some customers also noted occasional issues with delivery delays, unhelpful drivers, and poor communication during transit. A few people experienced unexpected complications, such as extra charges or friction regarding the final delivery stage.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the transport process. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly and according to plan.... See more

Delivery service

Users describe positive interactions with delivery_service, noting that the shipping process is extremely... See more

Price

People report positive experiences with price, highlighting very reasonable fees, competitive rates, and fair... See more

Customer service

Customers had positive experiences with customer service, consistently highlighting outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a motorcycle transported from Chicago to south Florida. Booked it in 2 days and pick up and drop off was less the 48 hours! Everything was secure and was sent with a mint condition Rolls Royc... See more

Company replied

Rated 5 out of 5 stars

Ethan Carter came through in a big way! I recently purchased an out of State stacker trailer sight unseen. I hired Ethan to pick up and deliver over 2200 miles across Country. Due to my short window o... See more

Rated 5 out of 5 stars

We were looking for the best towing option for our Ford Fusion from Idaho to Utah. Most companies gave us super high quotes, but Chris Austin gave me the best price by far. I’m so happy with how every... See more

Company replied

Rated 5 out of 5 stars

Richard Gomez is the agent I worked with. He set up the transport of my vehicle and followed up closely throughout the process. He did not procrastinate or leave me hanging but was very persistent and... See more

Company replied


Company details

  1. Transportation Service
  2. Auto Broker
  3. Trucking Company

Written by the company

This is Best Way Auto Transport LLC. Our services offer safe, cost effective and time efficient way of transporting your vehicle all over the United States. We transport Sedan, SUV, Pickup Truck, motorcycles, ATV, golf carts etc. For all your auto transport needs, get in touch today. We offer a wide range of vehicle transportation services including open and enclosed auto transport. We provide door to door service and we also have service from auction to port. We transport across 50 states of the United States. As a US DOT and FMCSA licensed provider your vehicles are safe with us. For a free quote and any questions please contact us at (917) 781-2300.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(434)

111 reviews in the last 12 months

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Rated 1 out of 5 stars

Peter.bPeter Brown of best way auto…

Peter.bPeter Brown of best way auto transportation insisted on a zelle payment of 325. And alleged the payment didn't go through, having already pick up my car in Florida upon arrival to another state he claims allegedly zelle payment didn't go through while it was well on its way , peter Brown alleged zelle payment he instead ask me for additional payment through strip if not he and his freight guy would not unload my car. So I had to make that 2nd payment using strip so they wouldn't keep my car . Till this Day he continues to allege zelle payment never went through although it was paid and Banks as giving me proof that on their end it was paid. Now am In contact with them again for the same issue after months of not returning the additional funds. I was DBL charged in addition to the funds to unload my car with the intention to take my car.
I was scammed by Peter Brown as he allegedly claimed the payment still is pending am writing this July 2025 and Peter Brown is still alleging the zelle payment is pending and we both been on conference call with my bank and he today July 2025 had not reached out to his bank to help this situation as he was advised I demanded him to give me full disclosure that he's done so as he as to why he has not after months he has promised me I can trust him at his word my bank as spoken to him he never tried to dispute it with his bank and keeps making the same claim 325. Was paid out twice DBL zelle and strip he would return 325. I provided him the proof that the zelle payment went through and still had not returned the DBL.payment even my bank representative confirmed to him he promised s payment yesterday I waited all day even after the conference call ..he had not reached to his bank in regards to his claim I want the funds back Peter Brown you've had enough time and while on 3 way conference call
Peter Brown as been recorded asked to contact his bank as he allegedly claimed zelle payment is still pending and once he receives the payment he will return DBL payment he's had plenty of time since has been making this claim as to why he charged me twice and promised he would return the dbl payment charged. Per our last conversation 3 way he and I and my bank..amongst several lengthy months

20 September 2024
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Mirta Rodriguez,

Thank you for your feedback. We sincerely regret the confusion regarding your payment. As communicated directly, we have thoroughly checked our records and, to date, have not received your Zelle payment. We also shared a screenshot with you as proof.

We remain available to resolve this matter and welcome any additional documentation from your bank for further review.

Customer Support – Best Way Auto Transportation LLC

Rated 5 out of 5 stars

Alex was very professional

Alex was very professional! My shipping experience was handled prompt and efficient! My vehicle arrived earlier than expected.

8 July 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you so much for your kind words! We're glad to hear that Alex provided a professional experience and that your vehicle arrived ahead of schedule. Your satisfaction means a lot to us, and we truly appreciate your trust in our service.

Best regards,
Customer Support – Best Way Auto Transportation llc

Rated 5 out of 5 stars

Cheapest quoted rate and excellent…

Cheapest quoted rate and excellent services provided. Very satisfied and happy. Very thankful.

12 July 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you for your kind feedback! We're happy to know you were satisfied with our service and pricing. We truly appreciate your trust and look forward to serving you again.

Best regards,
Customer Support – Best Way Auto Transportation llc

Rated 5 out of 5 stars

Great service

Great service – delivery arrived earlier than expected, which was wonderful. The driver, Luis was very courteous and helpful

10 July 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you for your kind words! We're glad to hear your delivery arrived earlier than expected and that Luis provided courteous and helpful service. We appreciate your feedback and look forward to assisting you again.

Best regards,
Customer Support – Best Way Auto Transportation llc

Rated 5 out of 5 stars

Brian was amazing to deal with

Brian was amazing to deal with , smooth transaction, and fast clean delivery! A++

30 June 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you for the awesome feedback! We're happy to hear Brian made the process smooth and that your delivery was quick and seamless. We truly appreciate your trust and the A++ rating!

Best regards,
Customer Support – Best Way Auto Transportation LLC

Rated 5 out of 5 stars

Brian and his team did a great job…

Brian and his team did a great job getting our beautiful Triumph Thunderbird Storm transported from Illinois to Texas. Their communication was quick and responsive. They provided pictures at pick up and kept us informed along the way as to their ETA. The bike arrived safely and was handled with much care. We’re very happy with the service they provided.

29 June 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Thank you for the wonderful feedback! We're thrilled to hear that Brian and the team delivered your Triumph Thunderbird Storm safely and with great care. It’s great to know our communication and updates kept you informed throughout the transport. We truly appreciate your trust and are glad we could meet your expectations.

Best regards,
Customer Support – Best Way Auto Transportation LLC

Rated 5 out of 5 stars

Great Experience

Richard, helped me move my car from California to Mississippi in June 2025. I let him know the budget I needed to be around. Car was picked up and delivered successfully in the window I needed. I would use Richard again.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Manny 👍🏼

Manny got the boat here way before we expected and was enjoyable to work with. We had a great experience and will use best way again.

21 June 2025
Unprompted review
Rated 4 out of 5 stars

Peter was very good to work with

Peter was very good to work with. He was clear and accurate. My shipment arrived a day early.
The only issues I had were that the driver arrived 1 to 2 days early and only gave a 40 minute warning before delivery. I was away on business. My wife had to be called into my work to sign a check for him. Then he demanded cash. My wife had to run to the bank for cash. I was told that a company check was fine.
This made for stressful experience at the end. T

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Adam Curtis is a true pro

Adam Curtis is a true pro. The original transport operation failed miserably and after 3 weeks of waiting, they had nothing to say. Then Adam actually found me and had my rig on the road from NC to CA in 2 days!! I have my vehicle now, thank you Adam.

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Bad Experience

Very bad experience from this company i am very disappointed and they don't reply to there customers

18 April 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Reviewer,
We’re sorry to hear about your experience. However, we could not locate any record of you as our customer. If you believe this is in error, please provide your order details so we can verify and address the matter promptly.

Best regards,
Customer Support – Best Way Auto Transport LLC

Rated 1 out of 5 stars

Zero professionality with Jacob

I Got damage during transportation and left me alone dealing with driver without insurance.

The guy name is Jacob he responded to me next day by text message

Got the lesson to make sure

2 June 2025
Unprompted review
Best Way Auto Transport LLC logo

Reply from Best Way Auto Transport LLC

Dear Reviewer,
We’re sorry to hear about your concerns. After checking our records, we could not locate any order under your name, and it appears you are not our customer. If you believe this is an error, please provide your order details so we can investigate and assist you further.

Best regards,
Customer Support – Best Way Auto Transport LLC

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