I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other t... See more
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About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Contact info
United States
- service@bestvibe.com
- bestvibe.com
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Quality Product & Experience
Loved my experience! All my questions were answered. Product shipped discreetly. The BESTVIBE 10 Vibrating Masturbator w/ Vibrating Egg for Men is compact, lightweight and easy to use & clean. Soft & effective w/ its various speeds to get you to the Promised Land!
Wonderful products with amazing quality
Wonderful products with such amazing quality, they are very responsive if you have any queries as well. The product I ordered arrived safely and promptly with no damage done to it or the box it came in. I am extremely pleased and would recommend getting toys from these guys!
Claimed 48 Hour shipping
Claimed 48 Hour shipping, I’ve emailed atleast 4 Times and got no response, it’s been 3 days since my order was placed and it’s still pending, also they sent me a useless email claiming my order had a tracking number and when I click on it it just takes me to website and shows me my order is still pending,👎👎👎

Reply from Bestvibe
Next level pleasure & commitment to quality
Bestvibe takes a great interest in taking our pleasure to the next level. They are incredibly responsive and stand behind their products to make sure that they work correctly and provide me and/or my partner with the experience we deserve. Our pleasure sessions have been taken to the next level thanks to BestVibe.
When I experienced an problem with one product where the ring was coming apart, they rightfully requested images and stood behind it to provide the replacement.
Thank you BestVibe for ensuring that our orders have the best value (you have great prices) on quality products and when something unexpectedly doesn't work, you are very helpful to correct the situation.
I made a order it’s been 3 days & it…
I made a order it’s been 3 days & it still says pending on their website it says 48hr shipping which is a lie, tried contacting them through email but no response horrible service

Reply from Bestvibe
I Like The Toy
I Like The Toy , Just Isn’t For Me But Ik Others Will Like It
One of the BEST on the market!
So, I’ve been testing Adult Toys for about a year now and I’ve got to say THIS one is in the top 3 of all the toys I’ve tested. It’s innovative, functional and VERY effective at “doing the job” 😈
Multiple Settings for vibration and stroking capabilities. Easy to charge and definitely travel friendly. Fits in a suticase or duffel bag with no problem.
I highly recommend this toy for my fellas out there that want a different experience when it comes to “Self-Care”… get it!
No communication, slower than expected shipping, but great product.
Great website to lure in the customer and quick about taking my money but have received absolutely no communication from the company except a receipt.
No shipping or tracking info. No one answers messages through 'live chat'. (Which isn't even live as they send you straight to a message service.)
No response to service email address. It's been almost 2 weeks since I ordered with several attempts to contact the seller and nothing.
Finally received my order with no idea it was even going to arrive! That said poor shopping experience aside, the product exceeds expectations and I'm grateful the worst I dealt with was a lack of communication. Treat this like ordering from Temu... it could arrive at some point.

Reply from Bestvibe
Further issues with this company
Further to my previous poor review of this company, I am adding a further review after finally getting a response from them.
Almost a month after ordering I am now being told that the product is in the warehouse but has not been put on the shelf (whatever that means, as I don't want it on the shelf I want it delivered) this means they haven't shipped it and also giving no timeframe whatsoever.
They have offered a different instead (the product they have offered is much cheaper than the original price of my original order before discount) rather than just sort out my original order which they have admitted is in the warehouse.
Further to the issues with them taking my money and not fulfilling the order, the customer service is terrible. They respond to reviews before bothering to respond directly to customers.

Reply from Bestvibe
Completely non-responsive customer…
Completely non-responsive customer service. They do not answer emails, there is no phone number, and they do not staff the live chat. Will be forced to ask the bank for a credit card charge back.
Emails to service at bestvibe.com are returned undeliverable. It is IMPOSSIBLE to contact you for server.

Reply from Bestvibe
Ass super hot
The toy is really good, when you put you dick inside the toy ass you feel every good!
And you can take with your hand the dick toy while you play!
Amazing !
The best customer service ever
I put the wrong address on my order!
I put the wrong address on my order, they were quick to respond and assist me in getting the product. They showed excellent customer service and I would order from them again. Thank you!
Everything from the service to the…
Everything from the service to the product was excellent. Highly recommend if you’re looking for a quality product.
Great toys, great experience
Great toys at an affordable price. A very wide selection for all. Quick and kind customer care. Sturdy and easy to clean toys.
It’s so nice toys
It’s so nice toys , i feel very confortable with this, i need more fast speed of some toys, it’s only the think that i can tell us to improve
They are not processing my return
They are not processing my return. It's been over 2 weeks since it was delivered, as if they are waiting for me to forget. Very shady tactics.

Reply from Bestvibe
I really like the toy
I really like the toy. It’s not light But very real Soft and firm. Easy to clean and use only need this one time to meet all you need. Would recommend anyone looking for a decent toy/doll and I got a good deal with discount
Add this to your arsenal
This toy definitely checks off some boxes. It's automated up and down motion removes the necessity to manually stroke which is awesome. It has three different speed settings, so there's a varied speed for whatever you're in the mood for. I will say it is a larger toy, so it carries a bit of weight. I would like to see it have a vibration setting to add to the pleasure.
Def one of my favorite newer toys too
Def one of my favorite newer toys too! I can ride on it and still penetrate it at the same time! Most times I’ve only had one or the other so this makes me extremely happy!
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