I leave a four star review only because one of the items in my initial order was out of stock and I was not notified about it until I brought it up. After that they were quick to fix the issue.Other t... See more
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I would just like to say Bestvibe did contact me eventually and explained the product was not in stock and let me choose another product and they included a free item in good will. So its not a scam j... See more
Ordered a product on the 15th November still not arrived After several emails still nothing Very very poor company to deal with I would not order anything in future Finally a email back an... See more
Company replied
I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A... See more
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Company details
Written by the company
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Contact info
United States
- service@bestvibe.com
- bestvibe.com
3.5
Average
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience is great
The experience is great because of the exceptional customer service, smooth and user-friendly process, and the high quality of the product/service. The staff was responsive and genuinely helpful, they are prioritizing customer satisfaction, maintaining clear communication, and delivering consistent value. Their attention to detail and commitment to improving the user experience really sets them apart in their industry.
7 July 2025
Unprompted review
placed an order on your website a week…
placed an order on your website a week ago for two items. However, only one item has been shipped, and the other one still hasn’t been sent. Your website clearly states that items will be shipped within 48 hours. I’m seriously starting to think this might be a scam company. order id 2025062823360360944
28 June 2025
Unprompted review
Reply from Bestvibe
Hi there,
Thank you for your feedback, and we’re very sorry for the confusion and inconvenience caused.
We've looked into your order (ID: 2025062823360360944), and we’d like to clarify that both items were indeed processed. While one item shipped first, the second item was slightly delayed due to warehouse handling time, but it has already been dispatched and is currently in transit.
The tracking information has been provided to you via email. Please rest assured that we are a legitimate company, and your order is being delivered as promised.
We truly appreciate your patience and understanding. If you need any further assistance, feel free to reach out to our customer support team.
Best regards,
Bestvibe
Really great company. 5 stars
I recently bought an item from Bestvibe and it quit working after the 2nd use. I’m very pleased with customer service for taking care of this quickly. Definitely a 5 star business
1 July 2025
Unprompted review
Very good Quality
This was a good company that delivered their product on time with no defects and a amazing quality I and very satisfied
26 June 2025
Unprompted review
When my girl ain’t giving it up
When my girl ain’t giving it up, I go straight to my side piece and it’s worth it.
10 June 2025
Unprompted review
Excellent shop and products
The selection and quality of the products is excellent, delivery is quick and even the customer support is helpful and responsive. Had a great shopping experience!
31 May 2025
Unprompted review
When I needed your customer services
When I needed your customer services, the most. In trouble shooting my experience with the above. I found much satisfaction in the help this company has provided.
Many thanks and best wishes.
12 June 2025
Unprompted review
I've seen alot of reviews talking about…
I've seen alot of reviews talking about thier product taking forever to ship i just want to make sure that I'm not going to get screwed out of my money and when perhaps my package will ship if you could get with me asap that would be lovely thank you
10 June 2025
Unprompted review
Purchased the Dark Elf Masturbator form Best-Vibe
My god, what an amazing toy that had me finished in no time. The way it gently pulls you in while playing with your shaft is phenomenal, the tongue adds another dimension that makes it second only to a real bj.
The toy itself was delivered fast and came well packaged and secure in discrete packaging, even the product box was simple without any additional details or information about what it contained. Communication with best-vibe has also been amazing, I can't recommend them enough.
27 May 2025
Unprompted review
Great experience
Great experience, great items, overall very satisfied with my purchase and the customer service!
21 May 2025
Unprompted review
Great customer service customers
Great customer service. Handled my shipping address issue fast and without any problems.
20 May 2025
Unprompted review
My Girl Friend and I......
A wise man once said the devil is in the details... Bestvibe pays attention to details, every time I made a purchase, I felt like they intend to show and sell me items that I enjoy more. I guess they present to me based on my previous orders, my comments, or any other info they have about me... In any case, every time was better that last time and worse than the next!
THE BIG PROBLEM, however, is that my girl friend and I love the bestvibe toys too much! When we put an order in, the package cannot arrive soon enough!
The items all seem to have been researched properly prior to be exhibited and available for purchase. The details, as I mentioned, for example, we have recently got a doggy style female small torso, oh my my god, the details on this girl!!! Since we received her, my girl friend and I have a little 3$@me party every night!
Thank you and keep up the second-to-non work that you're already doing.
30 April 2025
Unprompted review
Ordered a product gave a receipt number…
Ordered a product gave a receipt number but no tracking number
5 May 2025
Unprompted review
Reply from Bestvibe
Hi there,
We’re truly sorry to hear about your experience, and we completely understand your concerns.
Please rest assured that providing order tracking and customer support is very important to us. Normally, the tracking information is provided within 24 hours after the order is shipped.
If you haven’t received it, you can log into your account to check, or contact our support team — we’re more than willing to assist you.
Our support team usually replies within 24 business hours (excluding holidays), and as we’re not online in real time, we kindly ask for your patience while waiting for a response.
In the meantime, we’ve sent your order tracking information again — please kindly check your email inbox for confirmation.
We genuinely hope to resolve this matter for you and restore your confidence in us. Please feel free to reach out with your order details so we can help you as quickly as possible.
Best regards,
Bestvibe
I got one of the BestVibe toys from an…
I got one of the BestVibe toys from an giveaway from of their partnered creators, BasedSuccboi who hosted. I was one of the lucky winners. The toy is very great and the different functions are excellent, depending on the mood you want to have for the sessions.
2 May 2025
Unprompted review
Bestvibe are amongst the best intimate…
Bestvibe are amongst the best intimate toys and accessories online stores to purchase from. They have a great selection of fun and satisfying toys for both male and female customers. I wouldn’t hesitate to recommend them. Their customer service is top notch and should any problem arise they always seek to find a satisfactory solution.
22 April 2025
Unprompted review
Great customer service
Great customer service, very quick shipping. I’ll be back
19 April 2025
Unprompted review
Excellent customer service
The customer service did a excellent job helping me fix my problem made it very quick and easy
17 April 2025
Unprompted review
Scam
Scam. Tried to contact their customer service through email and got rejected. No other contact details or options. Placed an order a few days ago, went online to order tracking, website says tracking number doesn’t exist. They definitely took my money though. Total scam.
2 April 2025
Unprompted review
Reply from Bestvibe
Hi there,
Thank you for sharing your experience with us.
We’re truly sorry for any confusion or frustration caused. After carefully reviewing your order, we can confirm that both packages have already been successfully delivered. We also attempted to reach out to you via the email address provided, but unfortunately, our messages were returned due to an undeliverable address.
We understand how concerning it can be when tracking information isn’t immediately available, and we apologize for any worry this may have caused.
Please know that we are still willing and ready to assist you. If possible, Would you please provide an alternative email address so that we can support you further.
Thank you again for your feedback — it helps us to improve.
Warm regards,
Bestvibe
Great prices for quality products
Great prices for quality products.
I have purchased several items from this company and enjoy them all.
Great selection, excellent customer service.
5 April 2025
Unprompted review
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