I've purchased a custom made AI doll with free delivery option. Max has kindly sent me the pictures and videos of the doll within 10 days of my purchase for my approval, then shipped it via container.... See more
Company replied
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Review summary
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Reviews shaping this summary
Incredible experience. Anny arrived in pristine shape, toes are a little wobbly so throw socks on her. Tightest I've ever felt. Makes a cute sound of air coming out upon exit. Great experience.... See more
Company replied
Fast shipping, and the doll was better than I expected. I didn’t order any modifications this time. I’ve enjoyed dressing her up and having her with me while sleeping. The shipping box was discreet—a... See more
Company replied
The first thing is WOW, my doll was delivered a couple weeks ago exceptionally beautiful every day I find her more amazing. I actually look forward to coming home in the evening. Best realdoll now has... See more
Company replied
Company details
Written by the company
BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.
Contact info
MOREPLUS-HC26,13767 Freeway Dr, 90670, Santa Fe Springs, United States
- 14153529161
- andy@bestrealdoll.com
- bestrealdoll.com
4.5
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
Max answered all my questions, and was very friendly. As a 2nd time buyer I feel more confident that I will receive a gorgeous doll that will be great secret addition to my life 😊
23 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
I dropped over $1.5K on this
I dropped over $1.5K on this, and the quality is absolute trash. Support takes two days just to hit me back
12 August 2025
Unprompted review
Reply from Bestrealdoll
Update on Aug 15, 2025
Sorry to hear that. To help you, could you please provide your order number? Unfortunately, I couldn't locate your order using just your name.
Please make sure you send emails to service@bestrealdoll.com. We will reply to you during working hours. Thanks
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Update on Aug 25, 2025
Could we know your order number? We didn't receive any feedback on orders over $1.5K during the past few weeks. We also "request information" on the Trustpilot dashboard, but no response from you. Please make sure you send emails to service@bestrealdoll.com. We will reply to you during working hours. Thanks
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Update on Sep 4, 2025 (GTM+8)
Hi we did not get any reply from your side. Could you please contact us so we can help you better? Our service email is service@bestrealdoll.com We will reply to you in 24 hours at working days!
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Update on Sep 12, 2025 (GTM+8)
Hi we still did not get any reply from you. We really wish we can help you with your order. Please let us know how to assist: service@bestrealdoll.com
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Update on Sep 26,2025 (GTM+8)
If you spent $1,500 on a doll and were not happy with the quality, but did not contact us for help and left no contact information, and instead wrote a negative review, we may think the review was unfair or made with bad intentions. We may even suspect that you never placed an order on our site and are only trying to harm our reputation.
This site has got the hook up!
This site has got the hook up for some really nice quality brands of dolls for the best prices with the newest features! Love every doll I got here so far!
14 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
bestrealdoll.com for the win!!
Very satisfied with bestrealdoll.com, cheap prices but high quality. Got her within a week of order. A lot of the dolls have stock photos and videos in addition to the glammed up pics, so you can usually see what the doll actually looks like. Wig was a different color, got red hair instead of blonde but I am 100% ok with it and they automatically sent another wig without me even saying anything. Will definately buy from them again. Thank you!!
11 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Best place to get quality at lowest price period!
Great company, quality dolls at great dicounts! Best place to order fast shipping, great comunication.
12 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Outstanding Sex Doll Company
I have bought 4 dolls from bestrealdoll.com in the last 2 years and i have found that they delivered each doll in a timely manner, all within 6 days of my purchase. The dolls are wonderful too. The one i received a week ago, Yamiee vina is almost too good to be true, seriously. She is beautiful, properly proportioned and perfect in every way. Their prices are outstanding and they were great about getting back to me by email and site text messages. Allow for the fact that they operate on a different time zone being it is a china based factory. Since i was a returning customer the site offered a 20 percent discount and though initially i only received a 15 percent discount, they immediately refunded the other 5 percent. Frankly, i highly recommend bestrealdoll.com. From all my experience with them they ARE the real deal and best company to get your dolls.
1 August 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Great Costumer Experience
I am a returning costumer for a reason. The Bestrealdoll company has great products and an amazing costumer service. I bought my doll not knowing what to expect. They sent me pictures of the actual doll I was being sent for approval before shipping. Now, I inquired about a wig and they included it in my order right away. I am really touched and i am thankful.
25 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Prompt Delivery on an In-Stock Doll
I ordered an in-stock doll. Despite being right before a holiday, shipping was prompt and I received her within a week of ordering through FedEx.
The quality is great, honestly better than I expected as I purchased a doll that was on discount. She arrived well packed and undamaged. The look and feel of the skin was very realistic. Each penetrateable part had a unique and quality feel. I would definitely recommend purchasing from them.
9 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Great Company to do business.
During the purchase process I had questions that were answered on a timely basis. I received the package approximately 3 days after purchase. The doll is very lifelike. It was packaged very well and it had no damage.
Definitely recommend as the company is very responsive and work with you.
14 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
My package arrived on time and in…
My package arrived on time and in perfect condition.This was my first doll and I am very pleased with my order didn’t know 150 cm was that short though blame the American education system lol
16 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Title: Hidden Gem at BestRealDoll: Gorgeous Doll, Fair Price, and Top-Notch Service!
Title: Hidden Gem at BestRealDoll: Gorgeous Doll, Fair Price, and Top-Notch Service!
Order Number: #BRD11900
I’m leaving this review for anyone considering BestRealDoll and wanting the real story.
I recently purchased the FD160cm Fukada doll (5’3”, about 99 lbs) with an L-cup bust (107 cm) and 103 cm hips. I was amazed at how gorgeous she is in person—the curves, the body, and especially that stunning booty. She’s exactly what I was hoping for.
BestRealDoll overall gave me a solid buying experience. The price was excellent for the quality, and they shipped my order quickly from their US warehouse, which helped me avoid long wait times or customs issues.
That said, there were a few minor issues:
• The shipping box arrived with a hole in it.
• One fingernail was loose and will need glue.
• One foot bolt was sticking out more than usual, but I think it can be tightened down.
They were all relatively small problems, and the doll herself arrived safe and beautiful.
The biggest reason for this five-star review is Vita. I call her “General Vita” because she’s truly like a four-star general running the show with discipline, precision, and the best customer service I’ve ever experienced from any company, period.
She went above and beyond by sourcing this specific doll for me—even though it wasn’t listed on the website. She made sure everything was matched to my past orders, remembered my preferences, and stayed patient with my many questions. That’s rare in this business.
Despite the small hiccups, I’m happy with my purchase and will definitely be going back to Vita when I’m ready for my dream doll in the $2,500–$3,000 range.
If you’re shopping for a doll and want great service and fair prices, I highly recommend BestRealDoll—and especially Vita. She’s earned her nickname as General Vita!
15 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Very friendly
Very friendly, helpful and understanding staff. High quality products and service!
15 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Quick, easy, painless
I ordered an in stock doll so the delivery was early the next week, despite FedEx holding her in hub about 30min from my house for 3 days. The box was messed up, both ends the tape had given out and Styrofoam was poking out from them kicking hand trucks under it. That being said, when I opened it up and put her together she was in perfect condition, beautiful, like in the glam shots. Her eye makeup is different coloration, but at some point I'll be needing to redo it anyway. Although so it's held up longer than my other dolls from a different company. Anyway she feels great all over and as full size dolls go was a great deal. She's in my bed every night.
2 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
There were a few complications but over…
There were a few complications but over all I give 5 stars.
3 July 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Delivered time was descent
Delivered time was descent, delivery was so discreet I didn’t know my doll came in until i opened my door and seen the package. When i ordered and paid for my product the next day it was on sale. They honored and reimburse me the difference on price. I will be ordering more stuff from this company!
9 June 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
disgusting experience
Ordered a doll, but it showed up with 3 fingers broken off and clear signs someone had already used it. Literally the most disgusting experience of my life.
16 June 2025
Unprompted review
Reply from Bestrealdoll
Update on June 28, 2025
Hi, the order number you provided in the Trustpilot requested information is S5012** (The other two numbers are using "*" to keep private), which is not the order number of our website. We also searched your email in our website system, and no order was found. If you are sure you have placed the order from our website, feel free to contact us through https://www.bestrealdoll.com/pages/contact-us , or contact us by email. By the way, if you contact us by phone call, we have a time difference. So, email is recommended.
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Update on June 26, 2025
We’re sorry to hear about your experience and would like to help address this issue immediately.
However, we noticed that the tracking number and email address you provided in your Trustpilot review do not match any records in our system. It’s possible there may have been a misunderstanding or mix-up with a different seller.
To assist you further, could you kindly send us a screenshot of your payment or order confirmation to our customer service? This will help us investigate the issue more accurately.
Thank you for your cooperation — we’re here to help.
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Update: July 16, 2025
The phone number you provided is registered to Amazon’s official U.S. customer service, and your order number does not match any records in our system. Given this information, we have reasonable grounds to believe that no order was placed through our website, and that the negative review submitted may not reflect an authentic experience.
Despite multiple email attempts to contact you, we have received no response.
Therefore, we must address concerns that this could constitute a falsified account or review.
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Update on Aug 15, 2025
We were unable to find a record of your purchase with us. By the way, the phone number you left in the Trustpilot "request information" area is the Amazon official customer support number for U.S. It is not your phone number, and we also can not find your name in our website system. Please contact our customer service at service@bestrealdoll.com to solve the problem.
BRD best company to buy a doll
Ordered a doll from UK stock and it arrived in less than 48 of placing order,in perfect condition and also received discount for first time purchase
Ordered a second doll from UK stock and again it arrived in less than 48 hours in perfect condition with another discount at checkout and included a bag of extra accessories and BRD also sent me a FREE head! 😃
Ordered a third doll from US stock and it took just over a month to arrive and was delivered in less than 12 hours of UPS receiving it and also arrived in perfect condition 🤩
Ordered a fourth doll,full silicone with a few customised upgrades and got discount again at the checkout and ordered a fifth doll that was fully customised version of the first doll.
These two took just under two months to arrive and both were delivered together in less than 12 hours of UPS receiving them and both arrived in perfect condition with all the correct upgrades and the factory also sent me photos of them straight off the production line to confirm they were sending the correct dolls 😀
100% quality products
100% delivery services
100% customer support who are very friendly and helpful and fast to respond to any questions I asked 🙂
5 dolls and I had no problems with any of them so I would recommend them to anyone and will definitely buy more from BRD in future 😁
9 June 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
What you see is not what you get
What you see is not what you get. It pains me to give them this feedback because there was so much potential. The doll could've been perfect, except for one dishonest marketing twist. The doll that you order from looking at the photos on the website, those stunning eyes and beautifully applied make up, will not show up at your door.
If you look through the website, you eventually come across manufacturing pictures where they show it coming off of the line. There's no make up, there's no handcrafted look to them, and they show up ugly. Sure, their body is amazing, but some people, like myself, want to see a beautiful face, not their uglier sister. It's not even an option. If you ask them, which I did, their ambiguous sales pitchy response was that I could get that done and basically apply my own make up.
Right. Nobody except a make up artist would know how to do what they do. And to make things worse, they're not even allowing you an upsell. They should be offering it, if they're not going to do it upfront, at least an option for an extra 50 or $100, they add makeup. They owe it to us as an extremely high paying customer, to literally get what we see in the pictures.
This, by definition, is false advertising. If anybody has doubt about what I'm saying, look at the reviews on the website, and then compare those photos of dolls that they have received with the beautiful models that they are advertising. If you look deep into the review section, you will see exactly what I'm talking about. Some look good, many don't.
4 June 2025
Unprompted review
Reply from Bestrealdoll
Update on June 14, 2025
Hello Sir
We're really sorry to see your recent message and want to take a moment to clear things up and address your concerns.
After checking our system, we couldn't find any completed orders under your name or email. Still, we truly appreciate your feedback, especially about the differences between our website photos and factory pictures, and claims of false advertising.
Here are a few things we’d like to explain:
1. Real Product Photos:All of our product photos are real and based on actual dolls (with a few clearly marked AI-enhanced pictures). The molds we use are standardized, All same dolls models are manufactured using identical molds, ensuring consistent quality across every unit produced.
2, Lighting: Website pictures use professional lighting to highlight details, while factory pictures are captured in natural light without enhancements — this may create subtle visual variations, but guarantees authentic representation
3, Clothing & Posing: Our website showcases styled presentation shots with clothing and accessories, while factory pictures depict the base doll without additions. This styling enhances visual appeal in artistic photos, though rest assured all factory pictures remain completely unedited.
4, Makeup: All makeup is done by hand. Even with the same model, small differences can happen — just like every leaf on a tree is slightly different.
We always try to match the makeup in the product pictures — and in most cases, it looks about 99% the same. If you have special requests, we’re happy to customize the makeup for you.
Many of our customers also enjoy adding their own clothes, wigs, and accessories after receiving the doll, which makes her look even more beautiful.
If there's a doll you’re interested in, let us know — we can send you her real factory pictures before you order.
A few more things to keep in mind:
We can customize makeup — just tell us what you want.
TPE dolls may lose a little makeup over time. This is normal.
Silicone dolls have long-lasting makeup.
If you'd like extra makeup or tools, we can add those to your order.
We’re always here to help, and we’d really like to give you a great experience. If anything is still unclear or if you have more questions, feel free to reach out anytime.
Warm regards,
Vita
Update : 2025/6/14-------------------------------------------------
After seeing your review, we contacted you several times and you finally responded to us.
However, your request is as follows. I copied your words verbatim as follows:
“I would consider removing the feedback if you are willing to send me a product of my choice, at no cost, with makeup as advertised.”
We then asked you to show us which reviews or product photos seemed misleading. The images you sent were actually positive customer reviews of our products — and while it’s true that the dolls in those photos showed some faded makeup, we’d like to take this opportunity to explain again:
TPE (Thermoplastic Elastomer) naturally releases oil over time. This is not a defect but a known material characteristic. Because of this, makeup applied to TPE dolls — regardless of brand — will gradually fade with use and time.
Despite this, many of our verified customers are very satisfied with the realism, softness, and overall quality of our dolls. In fact, The negative feedback we receive tends to come from people who have not made a purchase and may not have real experience with our products.
While we understand your concerns, we kindly encourage you — as we’ve done before — to try the product yourself if you haven’t already. We're confident the actual experience will speak for itself.
Thank you again for your attention.
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Update on Aug 15, 2025:
Through the email communication, you haven't placed an order from us yet. Please contact us at service@bestrealdoll.com. Thanks.
Doll: Angie M13
Overall: it’s fantastic.
First time buying a doll.
The material feels pretty real.
This purchase was a custom order, so it took over a month to receive.
What I didn’t fully consider was the weight and tightness of the joints. It can feel like a workout moving her around.
I’m going to do more research on care to find easier ways to wash and maintain. Just so I don’t have to drag her from room to bathroom to give sponge baths.
1 June 2025
Unprompted review
Reply from Bestrealdoll
Thanks for your order. We will continue to do our best. By the way, we have uploaded a lot of new dolls recently. Feel free to have a check. If you have any questions, don't hesitate to contact us at service@bestrealdoll.com. Thanks
Fake stock & trying to convince you so they can keep the money
The product that I've ordered was shown as "in Stock EU" but after that their costumer service said is not in stock EU and they offered other products at discount BUT those were also not in stock in EU even if I asked them to provide me just the options that are in stock EU.I felt it like they were struggling to keep the money.
Entire thing last from 9 May to 22 May
9 May 2025
Unprompted review
Reply from Bestrealdoll
Hello Sir
We sincerely apologize for the disappointing shopping experience you had.
After you placed your order, we realized that our European warehouse inventory had not been updated in time. We informed you about the stock issue and asked if you'd be open to choosing an alternative. However, you preferred to wait for the original item. Later, our warehouse staff told us there was a similar product available, but when we arranged the shipment, we discovered that it, too, was out of stock.
We truly value each and every one of our customers, and we are very sorry for the inconvenience caused. Recently, demand for torsos and dolls in our European warehouse has been unusually high, which led to delays in inventory updates and caused this issue.
A full refund was processed for you one week ago.
As a gesture of our apology, we’d like to offer you an extra 5% discount on your next order. You’re welcome to contact our customer service before placing a new order so we can help ensure a smoother and more satisfying shopping experience.
Thank you again for your patience and understanding.
Best regards,
Vita
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