BestideasUK Reviews 

248
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, noting prompt responses and helpful staff who quickly resolve issues like wrong or missing items. People appreciate the efficient ordering process and speedy delivery, with many receiving replacements or correct items within days. Reviewers frequently highlight the company's commitment to ensuring satisfaction, even when external delivery problems occur. While many consumers find the products effective, some reviewers were not happy with certain items, describing them as useless or ineffective for advertised purposes. This includes specific cleaning products that failed to remove stains or grease as expected, leading to disappointment. Additionally, some people were dissatisfied with customer service responses when products didn't work, citing unhelpful excuses or return difficulties.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction, noting that... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising products as amazing, effective, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently describing it as five-star,... See more

Order

Clients share positive opinions on order, often highlighting efficient service from ordering to delivery and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every product bought from them has been the best in the field - currently couldn’t survive without the new carpet cleaner. 100% wool plain light pink carpet which gets huge amount of ‘traffic’ due to... See more

Company replied

Rated 5 out of 5 stars

I ordered the Profoam oven cleaner, but it didn't arrive so I let BestideasUK know and they sent a replacement immediately. I have just cleaned my filthy oven with it today and it's done a fantastic... See more

Company replied

Rated 5 out of 5 stars

Incredible customer service. I placed my order but realised straight away I’d ordered the wrong item! I got an email within minutes to say they had corrected my order with the correct item ! Speedy de... See more

Company replied

Rated 5 out of 5 stars

I have just received my cans of PROFOAM and was really eager to try out the foam on my padded office chairs. WOW! I was astonished and overjoyed at the result! The transformation of the the fabric... See more

Company replied


Company details

  1. Home Goods Store
  2. Kitchen Supply Store
  3. Pet Supply Store

Written by the company

At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.


Contact info

4.1

Great

TrustScore 4 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(248)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service…

I ordered some cleaning products from Best Ideas, but unfortunately they were not delivered, I got in touch with the company and they promptly sent out replacements, which arrived a couple of days later. The after sales service is superb, staff are very friendly and professional, will definitely buy from them again and recommend to friends and family.

5 January 2024
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thanks so much, Elaine for your wonderful feedback! We apologise for the initial delivery issue but are glad we could promptly resolve it. Your satisfaction is important to us, and we appreciate your support.

Rated 4 out of 5 stars

Brill delivery but item was rubbish !

Profoam review
Quick to order and quick delivery.
But item was rubbish - never cleaned as described !
Disappointed 😞
Took a video just like advert......nothing alike , didn't cleanr hob as suggested...

15 December 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Hi Vicky, thanks so much for your feedback.
It's disappointing to hear about your experience with your purchase even though we get so much great feedback for this product We truly value your feedback and apologise for any disappointment caused.

We'd love an opportunity to make things right. Please contact our brilliant customer support team at contact@bestideasuk.co.uk or call us at 0800 058 4569‬ so we can look into this further. Your satisfaction is our priority.

Rated 3 out of 5 stars

I would never buy from this company…

Update- 10/12/23 The sleeve arrived yesterday, but whether I would have had this positive response without my original negative feedback on here, I am not so sure, and will never know. My opinion of not buying from this company still stands. But because I received the item I feel that I need to amend my rate for experience, as eventually I had a positive outcome.
This was orginal feedback - I would never buy from this company again. I was promised a sleeve for a doodle pad was going to be sent out as it didn’t arrive with the doodle pad. Though they have promised to send it they haven’t sent it as yet (trying to get one sent out since the 3rd Dec.)I have messaged them everyday since the 3rd and still it’s not been confirmed that it has been sent out. There messages to me are vague and just delaying. I tried to follow it up again today and they are not answering phone calls and now the messenger link I was using for them is not longer allowing me to send a message. They have opened another messenger link for household and not gifts. In my opinion they are not a professional company. It’s worrying me with regards to the fact I have sent payment details to them.

3 December 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Hi Claire, thanks for your feedback. We tried to update you via Facebook to no avail after we already confirmed the complementary item was on its way to you. Our phone lines are open from 10am - 4pm as well as email support. Please reach out to us via call or email and we'll be happy to make things right.

Rated 5 out of 5 stars

I had the ProFoam professional cleaner

I had the ProFoam professional cleaner.
Excellent product and was delivered very quickly.
I used this on my oven which I have been putting off for a long time. The oven came up lovely and clean and I didn’t have to use much elbow grease. Overall company and product were brilliant.

24 November 2023
Unprompted review
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Reply from BestideasUK

Thank you so much for your review Hayley. We are really glad to hear your feedback.

Rated 5 out of 5 stars

Fab experience!

Fab experience!! Quick, safe delivery. Absolutely love my new mood lamp. Think I'll purchase another x

21 November 2023
Unprompted review
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Reply from BestideasUK

So excited to read your review Sammy! Thanks so much for sharing and we're glad you love it

Rated 1 out of 5 stars

Don't belive the videos taken of toys

Don't belive the videos taken of toys. They look fantastic, however, they are cheap junk. That you are overcharged for. Stay well clear.

14 November 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Hi Lynda, thanks for your feedback.

We're truly sorry to hear your disappointment. Our 30-day return policy is here for you if you decide to return the item. Please reach out to us at contact@bestideasuk.co.uk and we'll be more than happy to resolve this swiftly!

Rated 5 out of 5 stars

Sketch pads I…

5star given for quality of items I received , the speed of delivery and the communication we had with them . Would definitely recommend this British company .

7 November 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thank you Linda! We truly appreciate your review!

Rated 5 out of 5 stars

Absolutely fantastic customer service

Absolutely fantastic customer service, I had an issue with the delivery of the 3 drawing boards that I had bought.
They contacted the courier and promised if no response would resend which they did. I didn't receive all my order but it was resolved the next day and was delivered within 24 hours.
Amazing company, I can't thank ChiChi enough. Will definitely use them again.

4 November 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thanks for your kind words, Michelle! We're glad we could help with the delivery. Looking forward to serving you again soon.

Rated 5 out of 5 stars

I ordered two of the drawing boards for…

I ordered two of the drawing boards for my grandchildren for Christmas and only the pink one arrived. I contacted beatideasuk straight away and they were so helpful to get it sorted out for my grandchildren, so they sent out the blue one and it arrived yesterday which was perfect timing as my daughter is moving Friday 3rd November, so she wouldn't have got it if it was after that date, bestideasuk were absolutely amazing sorting it out for me, I honestly can't thank them enough for making 2 children very happy on Christmas morning, I am definitely going to be using them again the customer service is 100/10, what a fantastic company, thank you so much for your help and understanding of the issue you are all stars

1 November 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thank you so very much Donna! Your kind words truly warm our heart

Rated 5 out of 5 stars

I had a query to which it was responded…

I had a query to which it was responded to straight away.
My concerns of the gifts purchased got resolved, it was a straight forward issue (a fault that i made, not realising)
Great company & service 👏 👌

14 October 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thanks so much Karen for your kind words. Much appreciated

Rated 5 out of 5 stars

Brilliant response

We had a problem with the car we brought, the response to our request for help was very quick and positive, we have a happy granddaughter now.
Would happily recommend this company for their customer care, prompt response.
First Class Service.

16 October 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thanks so much, Leslie! We are thrilled to hear that you are happy with our service.
Thank you again!

Rated 5 out of 5 stars

Great tool

Great tool, totally addicted! Great customer service too!

25 September 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK


Absolutely thrilled you're enjoying our tool and service Lizzie, thank you for the 5-star review!

Rated 5 out of 5 stars

Outstanding customer service!

Outstanding customer service!

Error with my order corrected very quickly.

Very happy to recommend this company.

18 September 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thank you so much for the review, Diana! We're over the moon to hear you're happy with how quickly we sorted things out.
Your recommendation warms our hearts. 😊

Rated 1 out of 5 stars

Identical products can be bought for…

Identical products can be bought for significantly less on alternative platforms. Avoid the cheesy ADs popping up on social media

8 September 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Hi Mr Tice,
Thank you for sharing your feedback.

We're sorry to hear that our pricing and advertising didn't meet your expectations. Beyond the price, we hope our Prolint Remover meets your needs. Is there anything specific about the product that we can improve on for you?

Your input is invaluable, and we're here to help. We'd appreciate if you could reach out to discuss this further.
Many thanks

Rated 5 out of 5 stars

Interesting products

Excellent service and loads of interesting products. Been very pleased with all I’ve bought so far.

21 August 2023
BestideasUK logo

Reply from BestideasUK

Thanks so much Sheena! We really appreciate your feedback

Rated 5 out of 5 stars

Highly Recommend

I bought this when I came in to the UK for a visit and it works better than the one I have back at home in NY. I am super impressed and highly recommend. Not to mention that delivery was in 2 days

4 July 2023
Unprompted review
BestideasUK logo

Reply from BestideasUK

Thanks so much for your feedback.

Rated 5 out of 5 stars

Pro Lint remover.

What a marvellous little tool, so easy to use, and does what it was made for. 100% satisfaction and results are clear to see. Well done.

27 July 2023
BestideasUK logo

Reply from BestideasUK

Thanks so much for your feedback Stephen! Much appreciated

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