Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... See more
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See what reviewers are saying
I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... See more
Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... See more
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... See more
Company replied
Company details
Written by the company
Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back
Contact info
4607 Lakeview Canyon Road, #252, 91361, Westlake Village, United States
- (805) 203-6854
- hello@bestfriendswellness.com
- bestfriendswellness.com
3.6
Average
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
bough for friend?
5 February 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review. We are thrilled to hear that you purchased our products for a friend and we hope they love them as much as we do. It's feedback like this that makes all of the hard work worthwhile. If you have any questions or concerns, please feel free to contact us at hello@bestfriendsessentials.com. And don't forget, we offer a 180 day moneyback guarantee and will provide a prepaid return label if necessary. Thank you again for choosing Best Friends Essentials!
Fast delivery of the product.
31 January 2024
Reply from Best Friend's Essentials
Thank you for your five-star review! We're thrilled to hear that you received your order quickly. It's feedback like this that makes all of the hard work worthwhile. If you have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com.
I ordered 3 containers and it was…
I ordered 3 containers and it was delivered but not to my house now I'm out 80 dollars and no refund I will not use your company again!
1 February 2024
slow shippingIt took too long for item to arrive…
It took too long for item to arrive after I was notified it was shipped.
1 February 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review. We are sorry to hear that your order did not arrive as quickly as expected. We are committed to resolving any issues and are currently investigating the delay. If you have any further concerns, please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label to customers that want to process returns.
My dogs love them.
1 February 2024
Reply from Best Friend's Essentials
Thank you for taking the time to share your positive experience with our all-natural supplements for dogs. We're thrilled to hear that your furry friends love them! Your feedback is greatly appreciated, and it's feedback like this that makes all of our hard work worthwhile. If you ever have any questions or concerns, please don't hesitate to reach out to us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. Thank you again!
The chews are working great for my dog
The chews are working great for my dog. On time delivery of product makes it real convenient
30 January 2024
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review. We're thrilled to hear that our chews are working great for your dog and that the delivery was convenient. Your feedback makes all of our hard work worthwhile. Please feel free to reach out to us at hello@bestfriendsessentials.com if you have any questions or concerns. Thank you for choosing our all-natural supplements for your furry friend.
YOU GUYS ROCK!
29 January 2024
Reply from Best Friend's Essentials
Thank you for your positive review! We appreciate your feedback and are glad to hear that our products are working well for your furry friend. It's comments like yours that make all of our hard work worthwhile. Please don't hesitate to reach out if you have any questions or concerns in the future. Thank you again for choosing Best Friends Essentials!
They said they would be here in 3 days…
They said they would be here in 3 days and they weren't, but I received them and my girl didn't run out. thank you.
26 January 2024
Reply from Best Friend's Essentials
Thank you for your positive review and sorry for the delay! We're glad to hear that your order arrived and that your furry friend is enjoying our supplements. Feedback like yours makes all of our hard work worthwhile. If you have any questions or concerns in the future, please don't hesitate to reach out to us at hello@bestfriendsessentials.com and include your order number or email used to place the order. Thank you again for choosing Best Friends Essentials!
Reply from Best Friend's Essentials
Thank you for sharing your positive experience with our all natural supplements for dogs. We are thrilled to hear that your dogs are already feeling the benefits of our products. Your feedback is greatly appreciated and motivates us to continue providing high quality solutions for pets. Thank you again for choosing Best Friends Essentials.
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review. We are sorry to hear that you had a negative experience with our product. We are committed to resolving the issue and would love to speak with you further about how we can make things right. If you could please contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order, we will be happy to assist you. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.
We are sorry to hear that your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would love to speak with you further about this. We will have a representative reach out to you soon.
Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We appreciate your feedback and are committed to making things right. Thank you.
please discontinue sending this…
please discontinue sending this product!!!!! I am not happy with the results!!!n Nceot making a difference!! Cance!!!
Janice Raabe
8 December 2023
Reply from Best Friend's Essentials
Dear valued customer,
We are sorry to hear that you are not satisfied with our product. We are committed to resolving any issues you may have. If you have experienced any problems with our product, please feel free to contact us at hello@bestfriendsessentials.com with your order number or email used to place the order.
We offer a 180-day money-back guarantee and will provide a prepaid return label to customers who want to process returns.
Regarding your specific concerns, we understand that some dogs may take longer to see results, and our product can take up to 90 days of consistent use to get the desired results. We would love to speak with you further about this and will have a representative reach out to you soon.
We apologize if your pet wasn't interested in trying the product. We understand that it can be frustrating when pets act a little fussy. We would like to speak with you further about this and will have a representative reach out to you soon.
Thank you for your review. It is feedback like this that makes all of our hard work worthwhile.
Sincerely,
Best Friends Essentials
I canceled this months ago!
22 December 2023
Reply from Best Friend's Essentials
Hi Jane,
Thank you for your message. May I know when and how did you cancel the subscription. However, since I see it was still active, I went ahead and cancel your subscription, rest assured you will not receive future shipments.
“Please use the discount code THANKYOU10 for $10 off your next order if you would like to order products in the future”
Thanks for being a Best Friend’s Wellness customer!
Have a Prosperous New Year!
Returning all product as this did not…
Returning all product as this did not work for my fur baby’s itching.
19 December 2023
The product is good
The product is good, but the price is too high for continued use. It has helped some, but not enough to convince my husband that it is worth the cost. I was happy for any help!
16 December 2023
Reply from Best Friend's Essentials
Thank you for taking the time to review our product. We're glad to hear that it has helped your pet. It's feedback like this that makes all of our hard work worthwhile.
Feel free to contact us at hello@bestfriendsessentials.com if you have any other concerns and we will be more than happy to assist you.
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review. We are thrilled to hear that you are happy with our product and service. Feedback like this is what makes all of our hard work worthwhile. If you ever need anything, feel free to contact us at hello@bestfriendsessentials.com. Thank you again for your business!
Great product
6 December 2023
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review of our product. We are thrilled to hear that you are enjoying it! Your feedback is greatly appreciated and it is comments like yours that make all of our hard work worthwhile. If you have any questions or concerns, please do not hesitate to reach out to us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. Thank you again for your support!
My dogs have only been on them about a…
My dogs have only been on them about a week and I can definitely see a difference. They are not licking themselves and scratching much at all. Before they started on the chews they were scratching and licking all the time. I no longer have to get allergy shots for them which was much more costly and didn't always work.
6 December 2023
Reply from Best Friend's Essentials
Thank you for taking the time to leave a review! We appreciate your feedback and are thrilled to hear that our all natural supplements are making a positive impact on your furry friend's health. It's comments like these that make all of our hard work worthwhile. Please don't hesitate to reach out to us at hello@bestfriendswelness.com if you have any questions or concerns. Thank you again for choosing Best Friends Essentials!
I had previously left a review with 3…
I had previously left a review with 3 stars, and stated that I thought the chews were helping 'somewhat'. I then received an email stating that I would be contacted. I never was. I decided to reorder to give more time with the chews to see if it improved.
I still think it works 'somewhat', but I'm removing one star because no one ever followed up.
So, what is up with customer service?
28 November 2023
HIGH PRESSURE SALES.
Just wanted to order one product and you kept trying to make me buy other products. If you sold toilet paper, I'm sure you would have tried to sell that to me too. I tried to stop the purchase of buying the one product and I was not able to stop it.
30 November 2023
Reply from Best Friend's Essentials
Thank you for taking the time to write this review. We are sorry to hear that you had a negative experience with our product. We are committed to resolving any issues you may have encountered. If there was a shipping or billing issue, please know that our team is currently investigating the matter and will respond at the email address used to place your order. If your pet was not interested in trying the product, we understand how frustrating that can be and we would be happy to speak with you further about this. We will have a representative reach out to you soon. If the product did not work as intended, please keep in mind that results may take up to 90 days of consistent use. Please feel free to contact us at hello@bestfriendsessentials.com with your order number or email used to place your order. We offer a 180 day moneyback guarantee and will provide a prepaid return label for any returns.
I cancelled my monthly then I re rive…
I cancelled my monthly then I re rive another shipment
28 November 2023
Reply from Best Friend's Essentials
Thank you for your feedback. We are committed to resolving any issues you are experiencing. Please feel free to contact us at hello@bestfriendsessentials.com and include your order number or email that was used to place your order. We offer a 180-day money-back guarantee and will provide a prepaid return label to customers that want to process returns.
If you have experienced any shipping or billing issues, please know that our team is currently investigating the issue and will respond at the email address used to place your order.
We stand behind our products and are committed to your satisfaction. We hope you will give us the opportunity to make things right.
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