Bestdirect Reviews 

256
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the efficient delivery service, often noting quick arrivals and good packaging. Many highlight the excellent overall service and the quality of products, which are often described as brilliant and sturdy. However, some customers noted concerns regarding product quality, with items sometimes not meeting expectations or being cheaply made. A few also found the return process problematic, experiencing delays in refunds or items being returned to them. Additionally, some reviewers mentioned occasional delivery issues, like long waiting times, failed deliveries, or receiving incorrect items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many finding items to be of good quality and working... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising items as good quality,... See more

Service

Consumers find service to be positive, with many reviewers expressing overall satisfaction with the service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product arrived via Evri in good time. Product not as good as I expected having watched on the Bedt Direct channel!

Rated 4 out of 5 stars

Unfortunately the product wasn't suitable for us, so I returned it. Still waiting to hear if product has been received and awaiting refund.

Company replied

Rated 4 out of 5 stars

Well delivery was a long time but the item I bought was great

Company replied


Company details

  1. Home Goods Store
  2. Fitness Equipment Store

Written by the company

Shop with Best Direct online, pioneers in unique and innovative products for the Home, Cleaning, Kitchen, DIY and Health & Fitness. The lowest prices on the Internet one click away.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(256)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic piece of equipment

I received my AB Generator within 3days. Excellent piece of equipment, i’m really enjoying using it. Thank you Best Direct.

15 August 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Leigh

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Absolutely disappointed

Absolutely disappointed I ordered one but what was sent was NOT what I ordered!

27 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Karen! We are sorry to hear about your negative experience. Our customers know we are committed to the highest form professionalism. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!

Rated 1 out of 5 stars

Ab Booster is not fit for the purpose

I ordered an Ab Booster on 21st September 2019, due to illness I didn't use the item much until April/May this year, after a few weeks of continuous use the base of the handle bar by the foot pegs broke at the weld. I phoned and explained they sent me a return label to send back and reissued a replacement. Within a few weeks of using the replacement the same happened again. The metal is too flimsy and the weld isn't strong enough for the pressure it's under when exercising. I have contacted them asking for a refund but no reply. I am going to report them to Trading Standards as the item is dangerous and not fit for the purpose. Please do not purchase this item.

27 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Jenny! We would like to extend our most sincere apologies regarding the issue with the Ab Booster fitness machine. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Rated 4 out of 5 stars

Good - use it twice a day

Ordered the Ab Booster Plus nearly 2 weeks ago, it came within 3 days or ordering. It came in 6-7 pieces and did not have instructions for assembly, however I worked it out from the picture. I've been using it twice a day and I can really feel it working - hopefully I will have great results. It does have a bit of a squeak from time to time and it could be of stronger material, but it feels secure and worth the £120.

21 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Christina

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 4 out of 5 stars

Quick delivery

Quick delivery and the mrs loves it. Folds away when not in use which is ideal.
One question, how the hell do you stop it Squeaking??

18 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Kev

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Cheaply made

Had 2 and both broke snapped at the foot bar while I was on it one snapped after 2 days of having it no safe at all cheap metal cheaply made

17 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark. We will appreciate more details so we can investigate the situation and make it right. Please feel free to reach out at 0330 013 998, and we will look into your feedback closely. We look forward to hearing from you. Thank you!

Rated 1 out of 5 stars

Wouldn't recommend

ordered a spray gun 2 weeks ago. Says on the site delivery is 2 to 6 working days. Emails haven't been responded to. No update emails, no meaning reply on the online chat. Just a horrible service and company

16 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Ernest We would like to apologize for your negative experience. We’re normally known for our exceptional customer service and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Rated 5 out of 5 stars

Fantastic exercise machine

I'm 65years.just had a back operation and this machine is awesome.ive had many different machines in my life,this is so so good.really can't praise it enough.get it and enjoy .

10 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Jane

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Fast delivery and product exactly as advertised

Very happy with the fast delivery time and absolutely love the Ab booster plus it enables a good workout without taking up to much space.

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Patricia

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Came in super fast time

Came in super fast time. Great machine for what it is.. Great workout for all over.. 👍👌

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lyn

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Dangerous

Abs booster arrived within a week unlike some of the stories of waiting over a month. All the parts present. Easy to put together.

But the handles snapped off during use on second day of arriving. Dangerous piece of equipment! I requested refund through PayPal dispute and have received it.

The actual idea behind it is amazing. And am looking for a decent quality (and safe!) one. Little bit like going up and down on a see saw. Only need a small space for it

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lisa! We are sorry to hear about your negative experience. We’re normally known for our exceptional attention to detail and and we regret that we missed the mark.Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. We look forward to hearing from you. Thank you!

Rated 5 out of 5 stars

I received my Abs Booster last week

I received my Abs Booster last week. I love it. I actually don't like exercise but this is different. I'm slowly building up my count. Highly recommend!

9 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Laurie

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 4 out of 5 stars

And Booster is amazing

I have had my Abs Booster for about 3 weeks now & can honestly say I love it. I get bored with exercise very quickly. Not with this. I am gradually building up my times and very happy with it all round. Definitely recommend this.

6 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Maxine

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 2 out of 5 stars

Ordered Ab Booster Plus. Product is good. Bestdirect are not.

Good and fun exercise machine. It could be made of stronger materials to make it more stable and screws to put it together were also pretty rubbish. It also took me a long time to receive and I did not receive confirmation of dispatch for many days after ordering. Overall, happy with product but I won't be ordering from Bestdirect again.

Please note: The response from Bestdirect was posted over a year after the review was left.

6 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Lucy! We would like to extend our most sincere apologies regarding the issue with your Ab Booster. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Feedback is really important to us and we appreciate those who take the time to let us know how we're doing. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 5 out of 5 stars

Arrived just 24hrs after ordering.

Arrived just 24hrs after ordering.
Easy to put together great machine and folds away after use
Would recommend

6 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Mrs. LJ

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 1 out of 5 stars

Not arrived yet

I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long.

5 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 1 out of 5 stars

Not arrived

I am feed up sending emails and no response I ordered quite a few off these for our wedding venue and they have not arrived. It was about 3montgs ago they don't take that long

5 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Derek! We would like to extend our most sincere apologies regarding this issue. We’re normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Please feel free to reach out at 0330 013 998, to let us know what we can do better. Thank you!

Rated 5 out of 5 stars

Impressed so far

Ordered easily and delivered quickly. Easy to put together and although seemed a little flimsy at first it works well and seems a great workout. Time will tell but you certainly feel a burn a few minutes in. Not sure I'd manage 30 mins YET and I am not an unfit person.
Did find the rubbers squeak a little on a hard floor as you bounce up and down so placed the equipment on the carpet and it's now squeak free.

3 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Debbie

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 5 out of 5 stars

Had a great experience with an…

Had a great experience with an unfortunate ending. The ordering itself was easy enough but to be safe I covered myself by using PayPal linked to credit card....just in case there were issues. I received an email with shipping/tracking and waited. About a week later (enough to get me a bit impatient) I received an email from the courier..Hermes! We have your BestDirect parcel! Yay! And that’s as far as delivery got! Contacted Best Direct who were fantastic! Kept me up to date with progress and a week after raising my issue I was fully refunded. The staff (real people unlike Hermes) were brilliant! Professional, courteous and really knew their stuff (I believe Chloe was one such staff member and she was fab). I was offered a replacement but having had numerous issues with Hermes recently I declined albeit reluctantly!

1 July 2020
Unprompted review
Bestdirect logo

Reply from Bestdirect

Hi Katy

Many thanks for leaving us a review, we really appreciate your feedback and we hope to see you again soon.

Many thanks,

The Best Direct Team

Rated 3 out of 5 stars

So I'm updating on my previous review!

So I'm updating on my previous review!! I have now only given the ab booster 3 stars. Delivery was quick and I can notice a difference, however the machine is flimsy and moves around while you are using it and it constantly squeekes which is annoying.

29 June 2020
Unprompted review

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