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Bestatflooring Reviews 

436
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and always ready to provide a personal touch during interactions. People also deeply appreciate the highly competitive prices, the clear and simple ordering process, and the prompt arrival of quality flooring products. Some reviewers were not happy with delivery services, mentioning unexpected courier problems, delivery delays, and drivers refusing to drop off at properties. A few consumers also experienced unexpected shipping delays or encountered serious difficulties when trying to return items through external delivery couriers.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting quick shipping and prompt arrival times.... See more

Product

Clients share positive opinions on product quality, highlighting great value and excellent flooring... See more

Service

People report positive experiences with service, highlighting professional advice, helpful staff, and smooth... See more

Staff

Customers report a high level of satisfaction and appreciation for the staff, describing them as extremely... See more

Price

Users describe satisfaction with price, highlighting very competitive costs and additional discounts. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more

Company replied

Rated 5 out of 5 stars

I ordered some Karndean. The price could not be beaten plus an extra 10% off with an advertised code. Unfortunately MasterCard messed up the payment. Charlotte could not have been more helpful, and we... See more

Company replied

Rated 5 out of 5 stars

I can't say anything bad about Best at Flooring. Everything was in stock, and more importantly, everything arrived undamaged using their delivery service, which was my real concern. It was an easy tra... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. The price was a good offer 23.99 down to 15.99. Communication excellent. Delivery was scheduled for Wednesday, but arrived on the Tuesday a day early, which was good,... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Bestatflooring

Written by the company

Best at Flooring
Shop Luxury Vinyl Shop Laminate Shop Engineered Wood Shop Accessories Shop Flooring Sale Flooring Advice

We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.

We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.

Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.

We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.

Why Choose Bestatflooring.co.uk?

Written by the company

Fast UK Delivery
Need your floor in a hurry? Best at Flooring offer next day UK mainland delivery on floors we have in stock. Once you’ve chosen your floor, our team will be in touch to confirm a delivery day that suits you.
Free Samples
Choosing the perfect floor can be hard that’s why we offer free samples for many floors. Some samples are paid for but we do refund the cost of samples up to the value of £10 if you go ahead and place an order with Best at Flooring, just ask one of our friendly team of experts when placing your order and they will be happy to help.
Price Match Promise
If you find your perfect floor for a better price then speak to one of our friendly team of experts about our price match promise.
Flexible Finance Options
Spread the cost of your new floor with our range of flexible finance options, full details are available on our website.

Contact info

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4.8

Excellent

TrustScore 5 out of 5

436 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(436)

286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, great price.

22 May 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review! We’re really pleased to hear you were happy with the service and price. We truly appreciate your feedback!

Rated 5 out of 5 stars

amazing customer service above and b…

amazing customer service above and b beyond

16 June 2026
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Reply from Bestatflooring

Thank you so much for your lovely review. We’re delighted to hear you received amazing customer service and that the team went above and beyond for you.

We really appreciate you choosing Best at Flooring and taking the time to share your experience.

Rated 5 out of 5 stars

Excellent quality flooring

Excellent quality flooring. Great service for in contact straight away to arrange delivery. Very smooth. Would recommend

23 May 2026
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Reply from Bestatflooring

Thanks for the recommendation it's greatly appreciated.

Regards

Liz

Rated 5 out of 5 stars

Great product and great service

Great product and great service. Within 10 minutes of placing order online I received a phone call to arrange delivery. Flooring arrived at 9am on the agreed day.

22 May 2026
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Reply from Bestatflooring

Hi Stephen

Thanks for the review glad to hear you're pleased with your new floor.

Regards

Liz

Rated 4 out of 5 stars

Good price prompt delivery

Good price prompt delivery only problem paid for floor but it was discontinued Chose another floor and it arrived quickly

22 May 2026
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Reply from Bestatflooring

Thank you for your 4 review!

We’re really pleased to hear you were happy with the price, prompt delivery, and that your replacement flooring arrived quickly.

We’re sorry that your original chosen floor had been discontinued after purchase. We appreciate this must have been frustrating, but we’re glad our team could help you choose an alternative and get it delivered promptly.

Thank you again for your feedback and for choosing Best at Flooring.

Rated 5 out of 5 stars

Great service and prompt delivery

Great service and prompt delivery. Appreciated getting a phone call about delivery date.

18 May 2026
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Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you were happy with the service and prompt delivery. It’s great to know the delivery update call was appreciated too. Thanks again for choosing Best at Flooring, we hope to help you again in the future.

Rated 5 out of 5 stars

Brilliant transaction well happy with…

Brilliant transaction well happy with my choice of Karndean flooring, I would have uploaded a picture but not able to?

20 May 2026
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Reply from Bestatflooring

Thank you for your great review! We’re delighted to hear you’re so happy with your Karndean flooring and that everything went smoothly. It’s a shame you weren’t able to upload a photo, as we’d love to see your finished floor, please feel free to tag us on Instagram @bestatflooring or email it over to Marketing@bestatflooring.co.uk if you’d like to share it.

We really appreciate you choosing Best at Flooring and hope you enjoy your new floor for years to come.

Rated 5 out of 5 stars

Great Service

Delivery on schedule and well and secure packaging

18 May 2026
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Reply from Bestatflooring

Thank you for your kind review. We’re really pleased to hear that you were happy with the service from Best at Flooring, and that your order arrived on schedule and securely packaged. We truly appreciate your feedback and hope you enjoy your new flooring.

Rated 5 out of 5 stars

The service was first class throughout…

The service was first class throughout helping me find the flooring I wanted to ordering and delivery.

14 May 2026
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Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you received first-class service throughout, from finding the right flooring to ordering and delivery. We really appreciate your feedback and hope you love your new floor.

Rated 5 out of 5 stars

Good price

Good price, good delivery, good product and the floor looks fantastic.

3 May 2026
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear you were happy with the price, delivery, and product, and it’s fantastic to know your new floor looks great. We really appreciate your feedback and hope you enjoy your flooring for years to come.

Rated 5 out of 5 stars

Really great company with proper customer service

The experience is so personal the chat option is a real person who knows exactly what their products are, so impressive. Charlotte helped me find a lovely flooring with quick delivery and it was so easy to sort out, The second time i have used this company on my project very recently and I can absolutely recommend them.

3 June 2026
Unprompted review
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Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear you had such a personal and helpful experience with us, and that Charlotte was able to help you find the perfect flooring for your project.

It’s fantastic to know you’ve chosen to shop with us again, and we really appreciate your recommendation. We hope you love your new flooring, and we’d be delighted to help again with any future projects.

Rated 5 out of 5 stars

Order was delivered quick and managed…

Order was delivered quick and managed to get the flooring I needed at a good price, was kept up to date with delivery and e mails were answered quickly

12 May 2026
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Reply from Bestatflooring

Thank you so much for your lovely review!

We’re really pleased to hear your order arrived quickly and that you found the flooring you needed at a great price.

It’s also great to know you felt kept up to date throughout delivery and that our team were able to respond quickly to your emails.

We really appreciate your feedback and hope you love your new flooring!

Rated 5 out of 5 stars

Above and beyond helpful

The company went above and beyond being helpful. Not only was the price of the LVT flooring the cheapest in the UK, but they included delivery to the Isle of Man. Their staff (April) was knowledgeable and could not have been more helpful. First class service from the first enquiry to the delivery of the flooring. I would recommend Bestatflooring without hesitation.

7 May 2026
Unprompted review
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Reply from Bestatflooring

Thank you so much for your fantastic review. We’re delighted to hear that you were happy with the price, delivery to the Isle of Man, and the service you received throughout.

April will be especially pleased to know that her knowledge and helpfulness made such a positive impression. It’s great to hear that everything went smoothly from your first enquiry through to delivery.

Thank you again for recommending Best at Flooring, we really appreciate your kind words.

Rated 5 out of 5 stars

good experience

used this company for the first time recently for a large flooring order, everything came out on time well packaged with no issues
would happily recommend and use again in the future

28 May 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re really pleased to hear your first experience with Best at Flooring was a positive one, especially for such a large order. It’s great to know everything arrived on time, well packaged, and without any issues. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great and efficient service

Great and efficient service. Super customer service.Super competitive price.

22 May 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your kind review. We’re really pleased to hear you found our service efficient, our customer care helpful, and our pricing competitive. We truly appreciate your feedback and your support.

Rated 5 out of 5 stars

The team at bestatflooring has been…

The team at bestatflooring has been very helpful, quick and reliable, making the entire process easy. Recommended.

12 May 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you for your lovely review! We’re so pleased to hear that our team were helpful, quick and reliable, and that we made the process easy for you. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Good flooring

Good flooring, on time.

11 May 2026
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Reply from Bestatflooring

Thank you for your review! We're delighted to hear that you're happy with your flooring and that everything was completed on time. Providing quality flooring and reliable service is what we strive for, so it's great to know we met your expectations.

Thank you for choosing Best at Flooring, and we hope to help you again in the future!

Rated 5 out of 5 stars

Easy to navigate website with…

Easy to navigate website with significant selection of flooring types and options which assist the appropriate selection.
Very helpful staff during the ordering process and delivery logistics.
Pricing was very competitive which overall made this a very satisfying transaction.
Will happily use again in future projects

18 April 2026
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Reply from Bestatflooring

Thank you for your fantastic review! We’re really pleased to hear you found the website easy to navigate and that our flooring range helped you choose the right option for your project. It’s also great to know our team could support you with the ordering and delivery process. We truly appreciate your kind words and look forward to helping you again with future projects.

Rated 5 out of 5 stars

Best at Flooring Fantastic on line company 👍

Best at Flooring have been so helpful especially a lovely lady Charlotte who communicated me through some flooring issues my end. She was so polite and patient assisting me throughout what was a stressful period. I now have my new flooring laid and it looks fantastic. Thanks Best at flooring. I wouldn't hesitate to use the company again. 10 out of 10 for customer service 👍 Thankyou

30 May 2026
Unprompted review
Bestatflooring logo

Reply from Bestatflooring

Thank you so much for your lovely review. We’re delighted to hear that you had such a positive experience with Best at Flooring and that Charlotte was able to support you through the process. We understand flooring issues can be stressful, so it’s wonderful to know she could help make things easier. We’re really pleased your new flooring looks fantastic, and we truly appreciate your kind words and recommendation.

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