What a truly fabulous company! They sent countless samples and checked to see I'd received them! I eventually found what I was looking for and Best at Flooring offered it considerably cheaper than... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
We’re a proud family run Yorkshire based flooring company now in our third generation who have been helping customers find their perfect flooring since 1961 so there isn’t much about flooring we don’t know.
We stock a great range of stunning floors from engineered and herringbone to laminate and luxury vinyl from premium brands including Karndean, Kährs, Invictus and Quick-Step.
Whether you’re wanting a modern sleek look or a rustic retreat, we believe choosing the right floor is key to achieving the style you want and we’re sure whatever your decor or budget we’ve got the perfect floor for you.
We offer free samples, fast UK delivery and flexible finance options. Plus our team of friendly flooring experts are on hand to help with any questions you may have.
Written by the company
Unit 2 Orion Way, LS9 0AR, Leeds, United Kingdom

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Bestatflooring
Best prices against the big wholesalers and delivered on time

Reply from Bestatflooring
I found company on line and they were able to supply flooring I had been told was discontinued. It wasn’t and arrived within a couple of days. Brilliant

Reply from Bestatflooring
Called the company and April who answered was v friendly and professional. Delivery was extremely prompt and excellent price

Reply from Bestatflooring
Very helpful customer service on the phone, when I was having some difficulty ordering on line.
Delivery arrived on schedule, very well packaged on a pallet, which the driver left conveniently adjacent to our front door.
The laminate was easy to lay and we are very happy with the finished floor.

Reply from Bestatflooring
Great service from ordering to deliver - nothing was too much trouble!

Reply from Bestatflooring
I wanted to replace the carpet in my study room with wood effect vinyl flooring. They turned up when they said they would; did a good job and cut up my old carpet for easier disposal. I would choose them again in the future.

Reply from Bestatflooring
From my initial query about availability and delivery times to placing the order and receiving the Karndean flooring Kris made the experience seamless. We are extremely happy with the flooring.
Thank you Kris.

Reply from Bestatflooring
Quick delivery of the flooring. Good price and no damaged planks. Only one small issue, the sample didn’t arrive but it was refunded anyway so all good.

Reply from Bestatflooring
Paid them for a sample piece of flooring with the intention of perhaps ordering from them, they could not fulfil the ordered sample, said they would arrange for a courier to send another, but nothing happened, so I asked for a refund which I DID receive a few days later. A bit of a waste of time.

Reply from Bestatflooring
Searched up and down country for an LVT floor product that would not be stocked again by the manufacturer until end Jan 2026. Looked up and down country, Bestatflooring was the only place that could supply and had it delivered within just a few days all at a great cost. Neil provided super fast communication and service.

Reply from Bestatflooring
Excellent service, from the ordering part, right up to the delivery, very experienced knowledgeable Staff

Reply from Bestatflooring
Easy to order,great value. Really good to get a phone call about delivery making it more personal.

Reply from Bestatflooring
Great price, top quality, looks great. Delivery perfect. Will use in the future and recommend to others

Reply from Bestatflooring
My quest for Karndean luxury vinyl flooring led me through multiple authorized retailers, but I quickly found that their offerings were less than ideal. Their prices weren’t particularly competitive, and their delivery dates were uncertain, especially since I only needed the flooring without installation. This made the process frustrating and time-consuming.
When I turned to only 2 online authorised retailers, the experience was no better from one that didn’t even pick up the phone. However Best at Flooring offered an exceptional experience.
From the moment I contacted Kieran at Best at Flooring, the difference was night and day. Kieran was incredibly responsive, whether it was via email or phone. He answered my first call promptly and with remarkable professionalism.
Kieran was not only knowledgeable but also incredibly responsive. He guided me through every detail, from product selection and warranty registration to offering the best possible pricing. After I made my purchase, he kept me informed every step of the way, from confirming the order to providing real-time delivery updates. Even during the delivery process, he made sure I was in the loop, which gave me a lot of peace of mind.
After the flooring arrived, I noticed some minor damages. Kieran tackled the issue swiftly, coordinating directly with Karndean so I didn’t have to worry about a thing. This hands-on support meant I could focus on enjoying my new flooring without the hassle.
And when more challenges arose, Charlotte, the manager, also stepped in with the same level of dedication. She was always available to answer calls, follow up, and ensure that everything was resolved quickly and efficiently.
In summary, Best at Flooring delivered an outstanding experience that exceeded my expectations. Their commitment to customer service, from Kieran’s immediate responsiveness from the first call to warranty registration after floor installation to Charlotte’s oversight, made the entire purchase seamless and stress-free. I wholeheartedly recommend them to anyone looking for quality flooring and exceptional support.

Reply from Bestatflooring
Excellent product at a great price .The people i spoke to in the phone were kind , knowledgeable and considerate .And the staff when I picked up the stock were excellent

Reply from Bestatflooring
Delivered promptly on chosen date.
Good quality product and my fitters were pleased with the way the boards slotted together.
Looks great.

Reply from Bestatflooring
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.