Besque Reviews 

Reply from Besque

Sep 10, 2026

Hi Laurel,

Thank you for sharing your feedback. We’re sorry for any confusion caused by the different responses you received from our team.

We have reviewed the account and can confirm that the subscription has been cancelled as requested, so there will be no further recurring shipments or subscription charges.

We can also confirm that a full refund has already been issued from our end for the order in question. As the order had already entered transit, it could not be stopped at that stage; however, we have gifted the in-transit order to you at no additional cost.

We understand how important it is to receive clear and consistent information, and we’re sorry that your previous communications did not provide that clarity.

Warm regards,
Besque Team

Reply from Besque

Sep 10, 2026

Hi Mary,

Thank you for sharing your feedback. We’re sorry to hear that the product was not the right fit for you and that you were disappointed with the resolution provided by our customer service team.

We completely understand why you may feel that unopened products should be eligible for a return.

Due to hygiene and safety regulations, we’re unable to accept returns on any of our products, whether opened or unopened. Since our oils are applied directly to the skin, this policy ensures that every item we send out remains completely untouched, safe, and hygienic for our customers.

Once a product has been delivered to a customer, we cannot guarantee its authenticity, condition, or that it has remained completely untouched. We therefore cannot safely resell returned products, and our customers’ health and safety cannot be compromised. We take our customers’ wellbeing very seriously.

Our Return Policy is clearly displayed on our website, ensuring customers have access to this information before placing an order and can make an informed decision about their purchase.

We do appreciate your support as a customer and would never want you to feel that your concerns were not taken seriously. We’d be happy to review your account and previous correspondence to make sure the information provided and the handling of your case were both correct.

We have also sent an information request via Trustpilot. Please respond with the requested details so our support team can review this further.

Warm regards,
Besque Team

Reply from Besque

Sep 10, 2026

Hi Tammy,

We’re sorry to hear you’re unhappy with your experience. We do want to clarify one important point that subscription is not required to place an order with Besque. The subscription option is selected by the customer at checkout, and the order confirmation includes the subscription details and recurring billing information.

Regarding the $112 cancellation fee mentioned, this is not a fee simply for requesting a cancellation. Where a subscription is cancelled before completing its agreed minimum commitment, the applicable amount relates to the difference between the subscription pricing received and the standard purchase pricing under the subscription terms accepted at checkout.

We’re also sorry to hear you feel you had difficulty cancelling. We’d be happy to review the account and correspondence to understand exactly what happened and ensure everything has been handled correctly.

We have sent an information request via Trustpilot. Please respond to that request with the requested details so our support team can review the account and correspondence once again and look into this matter for you directly.

Warm regards,
Besque Team

Reply from Besque

Updated Sep 9, 2026

Hi Patty,

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations.

We would like to clarify one important point regarding the subscription. Customers are not automatically enrolled in a subscription by Besque. A subscription option must be selected during checkout by the customer.

Immediately after every purchase, we also send an order confirmation email containing the order details and any subscription information, giving customers an opportunity to review exactly what was selected.

We understand that subscription terms can sometimes be overlooked during checkout, and we’re always working to make the process as clear as possible.

We also want to clarify that your subscription was successfully cancelled on July 20, as you requested, and no orders have been processed after that date.

Regarding your comments about the product and our reviews, we take customer feedback seriously, whether positive or negative, and we do not hide genuine customer experiences simply because they are unfavorable.

That said, we would still be happy to review your case once more and look into the details of your experience to see if there is anything further we can do to assist.

Warm regards,
The Besque Team

Reply from Besque

2 days ago

Hey Michelle,

Thank you for making Besque part of your routine! We’re so pleased you’re enjoying our Shower Oil and Magic Body Oil and the moisture they bring to your skin.

We’re sorry adjusting your subscription timing and skipping shipments hasn’t been straightforward. As you’ve already contacted our team, we’d like to make sure this is fully resolved and your deliveries fit your routine. Please note, you can skip a delivery really easily once logged into your Besque account.

Thank you for recommending us, too! Once everything is sorted, you might enjoy our Refer a Friend programme: give a friend 20% off a qualifying purchase and receive $20 in Besque store credit seven days after their qualifying delivery, ready to spend on your favourites.

You can find the details and eligibility here: https://besque.co/pages/refer

Best wishes,
Team Besque