Bespoke Post Reviews 272

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, prompt responses, and genuine desire to resolve issues. Many people appreciate the personalized approach and the ease with which problems are addressed, often leading to quick and satisfactory solutions. The company is frequently commended for standing behind its products and ensuring customer happiness. However, some people were dissatisfied with the product quality, noting a perceived decline in the quantity and quality of items in their boxes. A few other people also felt that the products were mass-produced rather than bespoke, and some experienced issues with items breaking or not meeting expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers praise the well-curated... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being amazing,... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient service.... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the high quality of products, describing them... See more

Based on these reviews

Rated 4 out of 5 stars

This isn't worth the hype. I've had it a few months and you're being charged shipping, it's expensive, and the products are over priced. I just canceled, it's not worth it. Update: After my review... See more

Company replied

Rated 5 out of 5 stars

I by mistake got two right foot slippers for Christmas. When I reached out to Bespoke and Dan replied immediately and didn't even want pictures of the item. They said that another pair would be in t... See more

Company replied

Rated 5 out of 5 stars

The experience started with their monthly packages, be sure to fill out your preferences! I hardly ever had to alter my box, it was always the the thing I needed. Beyond that the real hidden gem is t... See more

Company replied

Rated 4 out of 5 stars

I just canceled my membership. They sent me a Chinese made flannel ( really worth 10 $ ) and a plastic fountain pen. *I removed most of my original post for the following reasons.* Ok..ok. well I wa... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Goods and guidance for the modern man, delivered in a monthly box of awesome – plus a full shop of uniquely cool products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

They understood the need I had

They understood the need I had to resolve the issue and offered up the right solution. Of course I can also attribute this to the fact that I reached out to them within reasonable time for them to resolve the issue, I believe from past experiences that the team tries hard to help when they can.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Easy ordering, excellent product (so much so that I immediately ordered another one after the first one arrived) good communication, quick fulfillment and shipping.

13 April 2026
Unprompted review
Rated 2 out of 5 stars

Bespoke Post used to be a great place…

Bespoke Post used to be a great place for cool products. They have turned into overpriced junk. I used to love and be excited about the deliveries now it's just crap that they charge too much for. Sorry their product quality went down.

13 April 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Hey there Rich!

Thanks so much for taking the time to share your feedback and apologies for the disappointment caused here. We work hard to provide our members with unique and quality items at 20-40% off retail pricing. Each product is personally vetted by our team before hitting our shop, and we always give you full control of your selection within the first five days of each month as member.

We're so sorry to hear that we've missed the mark with your recent shipments. We'd love the opportunity to learn more about your experience and make this right, so we'll be reaching out to you directly to assist further.

Rated 5 out of 5 stars

I love Bespoke Post

I love Bespoke Post! They have a well-curated selection of quality stuff for the men in my life. Sometimes I find great items for myself, too. I had an issue with an order getting lost and they quickly made it right. You can also skip or swap a monthly box anytime with no fuss. I’ve been purchasing gifts and housewares from them for a couple of years now and won’t be stopping anytime soon.

11 April 2026
Unprompted review
Rated 2 out of 5 stars

They started out as a great company

They started out as a great company, but they have apparently devolved into a drop shipping scam of a company. The boxes no longer have the value they advertise. You're better off ordering directly from Temu.

The clothes especially are mass-produced quality or lower, yet they're sold marked way up. The other goods they sell always have some minor issue (selling warehouse overflow was their original business model), but now they longer price things accordingly.

1 April 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Hey there Jacob,

Thanks so much to take the time to share your feedback, though we apologize for any disappointment caused.

Our team works hard to procure unique and quality items, and members enjoy 20-40% off retail pricing for a wide variety of products.

We test and vet each product before it hits our site for quality assurance, and we’re sorry to hear that we might have missed the mark regarding your experience. We’d love to hear more about your experience, so don’t hesitate to reach out to us at help@bespokepost.com and we’ll be more than happy to help.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Their products and customer service is second to none. Everything that I have seen has been world-class quality at a very fair price. Dave, my customer service contact has been absolutely the best in the business. Again, highly recommended.

20 March 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Thanks so much for the kind words, Steven! We're so glad to hear we've made your experience an exceptional one!

Rated 5 out of 5 stars

Bespoke team was amazing!

Bespoke team was amazing start to finish. I sent in my concern, and within 24 hours received notice they were looking into it and another 24 hours later I received information and return label and a replacement was on the way. It has been truly amazing! Thank you

2 March 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

That's what we're all about! Thanks so much for taking the time to share your experience!

Rated 5 out of 5 stars

Great customer service and products.I…

Great customer service and products.I contacted customer service concerning a product. The issue was totally my fault. They responded quickly and were very nice. The issue was resolved the same day. The products are great quality. I highly recommend this company!!

4 March 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

So happy we could help! Thanks for the review, and don't hesitate to reach out if we can help you with anything else!

Rated 5 out of 5 stars

I love bespoke post

I love bespoke post. I’ve been a customer of theirs from almost the beginning and they have the best customer service ever. So easy to work with and one of few brands I never have issues with. I’ll always be a loyal customer

23 February 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Thanks so much for the great feedback! We're so glad to hear we've been able to make your experience with us a great one!

Rated 5 out of 5 stars

I’m a real person leaving a real review…

I’m a real person leaving a real review 😄 — and I genuinely love Bespoke Post.

I originally got this subscription as a Christmas gift for my 30-year-old son, and it has truly been the gift that keeps giving all year long. Every month he’s literally like a little kid waiting for his box to arrive, and it’s honestly been so fun to watch.

The convenience is great — it’s easy to preview, swap, or skip boxes, so it never feels stressful or wasteful. The quality has also been consistently impressive for the price point, and the items feel thoughtful and well made.

One of the biggest reasons I love supporting Bespoke Post is that they feature many small businesses and independent makers, which makes each box feel even more meaningful.

Highly recommend!

19 February 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Thanks so much for the kind words! We're so glad to hear you've been enjoying your time with Bespoke Post, and we're thrilled to hear that your son has been loving his Club Shipments! Don't hesitate to reach out to us if you need anything!

Rated 5 out of 5 stars

Great products and customer service

I’ve been subscribed to Bespoke Post for about 5 years now and they’ve been great. The product are quality and the customer service is awesome. Sometimes I forget to skip my box if I don’t want the items for the month and they have always been quick to refund me and squared away.

18 February 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Thanks so much for the review!

Rated 2 out of 5 stars

I received an email with a money off…

I received an email with a money off coupon to use on my first purchase. When I attempted to use it for a sweatshirt purchase, it wouldn't accept it. I sent an email asking about it and I never received a response.

1 February 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Hey there Omar!

Thanks so much for taking the time to share your feedback, and sorry for the trouble caused here!

We'd love to assist further with this, but we're having some trouble locating a record of your correspondence with the information provided here.

Feel free to shoot us an email at help@bespokepost.com or send a text to (914) 326-2765 and we'll be more than happy to make this right!

Rated 5 out of 5 stars

Really like the clothes I've ordered

Really like the clothes I've ordered. Great prices and great quality.
customer service is excellent and very fast.

12 February 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

That's what we're all about! Thanks for taking the time to share your feedback!

Rated 5 out of 5 stars

Wonderful products

Wonderful products! Incredible costumer service!! Bought my husband a beautiful axe from them! Cannot recommend this company enough!!

17 December 2025
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

That's what we're all about! Thanks for taking the time to share your experience! We're so happy we were able to make it a great one!

Rated 5 out of 5 stars

Direct to Support Texting

I've always appreciated the "direct to representative" service I've experienced with Bespoke Post over the last 5 or so years. I've only had to reach out to support a couple of times, but each experience was simple, positive, and fairly quick. What more could you ask for?

6 January 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Thanks so much for taking the time to share your experience!

Rated 5 out of 5 stars

I had a defective product

I had a defective product and the Bespoke Post rep took care of it in a professional way and to my complete satisfaction.

14 January 2026
Unprompted review
Bespoke Post logo

Reply from Bespoke Post

Thanks so much for the kind review! So happy we could help!

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