Bes'Dam Soup Reviews 

186
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excited to try turkey gravy and turkey pot pie soup! I have ordered Bes'Dam soups for other years Thanksgiving dinner and every soup was easy to heat up, serve and everyone loved them! Quality ingre... See more

Rated 5 out of 5 stars

I've tried several of Bes'Dam Soup(s) and I've always asked myself...."How do these people get it right every time". It's like homemade (actually better than I've ever had at home...better than restau... See more

Company replied

Rated 5 out of 5 stars

So glad we received a gift of your soups! Really enjoyed the Fiesta Black Bean, White Bean w/Spinach, Yankee Mushroom, and Lobster Bisque. The lone disappointment was Manhattan Clam Chowder th... See more

Rated 5 out of 5 stars

I tried every flavor, some more than once, and each one was delicious. I absolutely loved the Butternut Squash/Cranberries!! It's flavor was warm and cozy, perfect for a cold day. The Lobster Bisque w... See more

Company details

  1. Supermarket
  2. also in
  3. Food Products Supplier

Written by the company

Bes'Dam Soup offers our own line of delicious home-style soups, bisques and chili. We ship direct to homes from coast to coast in the USA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

186 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(186)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service.

Though there was a delay in shipping(soup on back order) the company answered all emails promptly and even called on Sunday to let me know that the product would make it by Christmas. Unfortunately UPS had shipping issues and only 1 of my 2 orders made it before Christmas, however you cannot blame the company for that. I was just notified by my daughter that she received the delayed package and it was still frozen a week after shipping. The company must do a great job of packing for the order to still be frozen. I would recommend this company.

28 December 2015
Unprompted review
Rated 4 out of 5 stars

Mmmmmmmm

Placed an order during the busy holiday season, that took some time to get here. I spoke to the owner himself who did his due diligence you got it to me before Christmas day. Avant some doorbuster crackpots and put a bag of soup in each class. It made a cute kissed and everyone loved the idea. Worms suit of opening gifts. I would definitely order again.

28 December 2015
Unprompted review
Rated 5 out of 5 stars

Great Soup!

The soups we've had have been very good. We still have a few others that are in the freezer to try yet. We have also had soup shipped as gifts and the recipients loved it.

27 December 2015
Unprompted review
Rated 5 out of 5 stars

enjoying

didn't receive a ship date notice and had to contact via e-mail.

27 December 2015
Unprompted review
Rated 5 out of 5 stars

Great Christmas gift !

Pre-ordered, shipped on my selected date, arrived as expected, I'm very happy.
Great useful gift idea for the "hard to shop for persons who already have everything" let alone surprise.
Bought a wide variety in smaller 1-2 serving size and it is adequate for two with 'Texas toast' or sandwich.
The folks are enjoying which was my Christmas wish :).

27 December 2015
Unprompted review
Rated 2 out of 5 stars

Not good

Did not hear regarding my order for several weeks. Attempted to call never an answer. Someone finally called with apologies. Had the lobster bisque for Christmas Eve it was awful

27 December 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Joyce,
I'm very sorry to hear about your experience. We do work very hard to ensure that each of our guests is happy, and when we don't succeed, we want to fix it.
If you would please call me at your convenience at 631-824-6675, I'd love to speak with you.
Thanks for making ius aware of this. I look forward to hearing from you.
Best,
Ed Covino
Owner

Rated 1 out of 5 stars

Two orders, tracking us impossible

Impossible to track your order. Still don't know if Christmas promised delivery made it. This web site needs lots of work. Not sure I will order again even if my gift recipients like the soup. Tried to change password on web site and track order. Still waiting on email to change password.

26 December 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Ms.Shannahan,
I'm glad we spoke just now and fixed your password login. I just emailed our shipping department and will confirm the order status ASAP.
Best, Ed

Rated 2 out of 5 stars

I should have learned last year

I placed my order hesitantly on December 3rd. I say hesitantly as I had a bad experience last year and never did recieve the order I placed which was for Christmas gifts. Today is December 21st and tell me it will SHIP today. Again, this order is for gifts that I had hoped to get delivered prior to now. I will have to be delivering them at the last minute (IF it even shows up) and we are going out of town. This could not be more inconvenient for me and I feel I gave very adequate order time in hopes of avoiding this very situation. I will not be giving it a third try next year as I have learned my lesson.

21 December 2015
Unprompted review
Rated 5 out of 5 stars

My In-Laws loved the Soup

Lobster Bisque was a real hit! Thank you!

21 December 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Donna, Thanks for letting us know how it went, so glad they enjoyed the bisque!
Merry Christmas!
Ed

Rated 3 out of 5 stars

No Soup For You

Yep one soup for me yet. It will be almost 3 weeks from the time I ordered to the promised arrival time to my home. Sure hope it is good. This is a small business that does not seem to be able to handle large orders. I will give them a chance to make good on their promise that the wait is worth the soup.

19 December 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Keith, Thanks for speaking with me on the phone just now. As I had mentioned, we had a backup on the Chili and just made a fresh batch. Your order is shipping out tomorrow and you'll get it within a day or two.
Merry Christmas!
Ed

Rated 4 out of 5 stars

The Soup was Great

I bought several soups to try ( Lobster bisque, Roasted pepper and tomato, Mushroom ) so far they are all GREAT still have the New England Clam chowder to try....... I just had a little trouble getting the order shipped but hey we all have a little trouble from time to time maybe next order will go without incident .... And I will order again

18 December 2015
Unprompted review
Rated 5 out of 5 stars

Unbelievably good!

I ordered the lobster bisque and the chili last year after seeing Ed on Fox. I did experience the same long shipping delay back then as I have read on some reviews here. But when my soup arrived, it was amazing! My coworkers raved about it when I brought some in for an office party. I saw Ed again on Fox couple of weeks ago and because the soup was so delicious, I decided to give him another opportunity at earning my business. My soup arrived MUCH faster this time; and it's just as incredible as before! I like the new packaging.....Ed, you have a great product and as you know, I just reordered.

15 December 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Rick, Thanks for the feedback and we're so glad to hear how much you and your coworkers enjoy our Bes'Dam Soups! Have a Merry Christmas!

Rated 5 out of 5 stars

Great Soup Company.

Great Soup fast easy delivery.

24 November 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Thanks Jim! Glad we're making you happy!
Ed

Rated 1 out of 5 stars

Still Waiting

We placed our order December of last year, no soup, no refund. There have been numerous promises made, but none kept. They wanted me to dispute the credit card charge because they couldn't track the payments. The have an F rating with the New York Better Business Bureau. Buyer beware, this lesson cost us over $100.

My order was 2349, placed 12/20 of last year. Please give me a call, my customer information is still the same.

24 November 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi, I am so sorry about how this was handled. Could you please update your review with your order number so that I may research and resolve this immediately. Also, I may be reached at 631-824-6675. Thanks, Ed

It's been three weeks now since I sent the above response. I still have not been contacted by you, and have no idea who you are. If I can research your order, I can fix it.
We did have shipping problems last year which were fixed and anyone inconvenienced last year has been helped. I'd love to help you too. I hope to hear from you.
Thanks, Ed

Rated 5 out of 5 stars

Bes' Dam Soup

The soups, Bisque and chowders are the best I've had. As a repeat customer, I have never been diappointed with anything I've ordered and would highly recommend any of the products!

13 November 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Hi Sue, Thank you for being a long-time customer. I see that you've been ordering from us for a few years now, and truly appreciate your patronage!
Thanks for your feedback and have a Happy Thanksgiving!
Ed

Rated 5 out of 5 stars

Delicious!!

Excellent soups. Great customer service.

13 November 2015
Unprompted review
Bes'Dam Soup logo

Reply from Bes'Dam Soup

Thanks for the feedback Andy! I'm glad that we're making you happy.
Ed

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