Berry Bouquets  Reviews 

Excellent Service Beautiful Chocolate Strawberries.

I paid £110.98 including delivery for a large celebration bouquet. I wish I could post a photo here of the item delivered. It looked nothing like the website photo. DPD delivered to Edinburgh and the unimpressive finished product wasn't helped by arriving a little battered with some fruit sticks having fallen out within the plastic presentation cover. When I complained, the Company did offer to give me a free item next time but I decided not to take them up on the offer. I really cannot trust that he next celebration will be any better. I might have been convinced to use their service again had they taken the time to explain what went wrong but I received a standard response which could well have been cut & pasted from any other complaint.

Everything was perfect, I was informed at all time about the delivery time and as it was a gift surprise for my best friend, she did sent me photo and it was even nicer than the photo from the web, also she confirmed the fruits were amazing

Unfortunately I hate writing negative reviews however as this was a birthday gift being sent it’s quite embarrassing. For the price that was paid just shy of £60 including next day delivery most of fruit was going off and not edible, I paid extra for chocolate strawberries only for them to just be the tip that was covered
I can’t seem to be able to attach photos

I ordered two Berry Bouquets recently, and both recipients raved about them - it seems they were beautifully-presented and delicious in equal measure! A perfect gift alternative to flowers, in my view. I will definitely use Berry Bouquets' services again!

Great service and very high quality delcious fruit. they look good in pics but amazing in real life. Better than flowers unless you think flowers are delicious.

Berry Bouquets are absolutely amazing. With very high-quality fruit and great communication. I order for all my family and friends. Thank you so much xx

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service!

I can't say enough good things about Berry Bouquet. Not only do they create the most beautiful and delicious arrangements, but their customer service is truly exceptional. I recently had an issue that wasn't even their responsibility, and yet they went above and beyond to help me — without hesitation.

They showed genuine care and kindness, and their support made a big difference during a stressful time. It's rare to find a company that puts people first the way they do. I'm so incredibly grateful for their help, and I’ll definitely be a loyal customer for life. Highly recommend Berry Bouquet to anyone looking for amazing products and truly compassionate service. 💐💕

I once received a Berry Bouquet gift and loved it. Since then, I've been sending to friends and family as a birthday, thank you or celebratory gifts. These are amazing creations, beautifully presented and delicious fresh fruit with or without chocolate. Highly recommend to everyone. Fast delivery and great customer service.

Order did not turn up on date requested. Chased by email No reply. Turned up late the next day. Warm in the packaging, not the best condition. The card i paid extra for was not in the box. Have sent 2 emails and no response. Looking at other reviews on here seems to be a familiar issue and nothing changes. Don’t order from them. I never will again.

Today I have been trying to make an order.
Came into some difficulties and used whats app.
Quick response and informative form Jess.when again my order didn’t go through Jess contacted me to offer help without me going to them.
Exceptional service so far
Look forward to seeing the amazing bouquet .
Thank you Jess for brilliant service

Perhaps it’s that a DPD was used to deliver? Bouquet arrived with eleven berry’s broken off and laying at the bottom of the plastic wrapping.
I do not recommend paying extra for chocolate covered oranges as only half arrived encased in chocolate. It does allow you to be warned that the orange slices have seeds and peel, which makes it unreasonably messy to eat. (You could argue my expectations were too high) The presentation overall is mediocre at best and I was a little embarrassed of giving this as a four year wedding anniversary gift. Most fruit was overripe so must eat same day.

Lovely fruit bouquet for one of our staff members who was most pleased with it.
Very efficient service and value for money
Thank you

Very happy with the customer service received. Thank you.

Customer service non existent. I ordered 2 large strawberry platters for a wedding dessert table. I was concerned about delivery as the order confirmation stated the delivery date could be changed at their discretion if need be. I tried several times to phone them but you just get continuous beeps as though it’s a discontinued line. Tried the chat line but wasn’t able to chat with anyone so I then emailed but had no reply at all. I had paid extra for delivery on the wedding day before 10.30am but I contacted DPD and was informed that they don’t guarantee that service. I asked if I could collect but was told I couldn’t, then asked to change the delivery address from my home address to the venue address but was told only Berry Bouquets can do that. Tried to contact them again but with no success. This all made for a very stressful wedding morning. The strawberries did in the end arrive just before 10.30 and were well packaged and looked and tasted amazing. It’s just such a shame that it is impossible to contact Berry Bouquets. Surely providing good customer service is as important as providing quality products.

What a lovely gift! Very novel. Fruit fresh and at peak for eating. Tasty and delicious, highly recommend adding the strawberries with chocolate! Amazed at how well it was packed and arrived intact and kept cool in the hot weather.
A great gift for anyone but especially if they love fruit and want to avoid unhealthy food.

I had once received a good bouquet myself. However service experience poor on order I made. The bouquet arrived on time to family but it was the wrong message (one of condolensces at a sad time), wrong names , and bouquet smaller than one I ordered. I emailed the company twice with no response. I sent a message from their website with no response. Then after a further email complaining of poor customer service they replied saying all messages had supposedly been going into Spam folder. They stated that they would look into it and could offer free delivery on my next order. I asked for feedback and what they meant by free delivery with no further response. I did a final email noting that I would need to share reviews of the site given lack of response and waited a week but still nothing. No explanations, no offer to refund (at least for the difference in price) . So it appears customer service is not a priority and I fear I can't trust the correct order or message will get there every time. I will try other companies who do similar fruit bouquets in future. Its a shame because liked the product and was open to mistakes happening at times and this could have been resolved through being responsive, looking into it to prevent it happening again, and offering a valid compensation/refund.

What a great service and product. I sent the chocolate covered strawberries to a family member and they were very much appreciated, as was the ice packing and freshness.

I've placed another order. Thank you.

I ordered the berry bouquet after researching on line to send to my mother as she didn’t feel well. The fruit was fresh and she was delighted with the presentation and taste of the fruit.

The order process was quick and easy as I am in the us and sending to the uk. I highly recommend.

My girlfriend from America gifted me the strawberry roses fruit bouquet for Mother’s Day, it arrived this morning and was packaged nicely and so lovely. Omg I love it so much, taste so fresh and delicious, strawberries are my favourite fruits. I definitely recommend berry bouquets