berlinger-haus.com Reviews 8

I am very satisfied with my shopping experience at berlinger-haus.com. The order was processed quickly, and the delivery arrived on time without any issues. Communication with the team was clear and professional throughout the entire process.

The products fully match the descriptions on the website – the quality is very good, the design is modern, and the functionality completely meets my expectations. It’s clear that the assortment is carefully selected.

I would definitely order again and highly recommend the site to anyone looking for reliable kitchen products at a good price.

Order Number #97850 (22.11.2024)
My experience with Berlinger Haus has been nothing short of a nightmare. I made a significant purchase of €580 during their Black Friday sale, which included a bulk discount. Among the items was a kitchen scale that arrived defective. Since then, dealing with their customer service has been one of the most frustrating experiences I’ve ever had.

Initially, I requested a replacement for the defective scale. However, I was told that if I didn’t order additional items, they wouldn’t waive the €10 shipping fee. This is outrageous, considering the fault lies entirely with Berlinger Haus for delivering a broken product. I only asked for the shipping cost to be waived on the replacement – a reasonable request that they flat-out refused.

What’s even worse is that Berlinger Haus initially agreed to replace the scale. However, once they learned I wasn’t planning to buy additional items, they retracted their offer. Instead, they tried to force me into accepting a refund that doesn’t cover the cost of reordering the scale due to the Black Friday discount I originally received. This would leave me at a financial disadvantage, as I’d also have to pay the shipping cost again.

The customer service team has been incredibly unhelpful throughout this process. They’ve ignored emails, broken promises, and demonstrated a complete lack of respect for their customers. It’s now been over a month of back-and-forth, with no resolution in sight.

I deeply regret choosing Berlinger Haus. Their products may look appealing, but the way they treat their customers is appalling. I wouldn’t recommend this company to anyone. Save yourself the frustration and shop elsewhere.

Have been contacting them since January, no response back, they sent a wrong(wrong items) and incomplete(missing a couple of items too) order, they are scammers, avoid them.
They didn't refund nor send any of the correct items.