BeRightBack Reviews 

169
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Signed upto this subscription site some years ago. Recently they reached out saying that they were having to close down but that our funds would be returned. They last replied to me in April stating... See more

Rated 5 out of 5 stars

This was our first time using BRB travel after watching an advert by Lucy Wood who had been gifted an experience. Our surprise holiday to Krakow could not have been more perfect from the easy and acce... See more

Rated 5 out of 5 stars

Me and my boyfriend began paying in February and we’re so excited for our first trip in June. Due to covid19 and my boyfriends motorbike accident we are unable to travel and have had to cancel our sub... See more

Rated 5 out of 5 stars

This is a great company. The idea is great, lovely little touches like the postcard coming through the door revealing your destination. When in communication with the company you always feel like ther... See more

Company details

  1. Travel Agency

Written by the company

BeRightBack is a new way to explore Europe, pay a monthly subscription and get a trip to a surprise destination every 4 months.


Contact info

3.7

Average

TrustScore 3.5 out of 5

169 reviews

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1-star

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3.7

All reviews

(169)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Team has gone MIA with funds

Signed upto this subscription site some years ago. Recently they reached out saying that they were having to close down but that our funds would be returned. They last replied to me in April stating that funds would be returned in the coming ‘days or weeks’. Still nothing.

Disappointed by the complete dishonesty. Will be escalating this legally.

13 August 2022
Unprompted review
Rated 1 out of 5 stars

Be Right Back now in Administration

Company now in Administration, Despite assurances that our funds saved were safe the Administrators appear to be trying to disprove that presumably on the basis of payments to larger creditors. What do we all do?

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Great trips and customer service

Signed up before the pandemic and paid the subscription for a whole year without a chance to use it - I asked for a refund and to pause my account which they done on the same day.
I have now been on 2 holidays with them which have been in great locations. Customer service is brilliant and they are always quick at getting back to me.

29 March 2022
Unprompted review
Rated 5 out of 5 stars

A holiday you don't need to stress…

A holiday you don't need to stress about!

I can't say enough how easy this holiday was, and I did not feel stressed at all and all my needs were met.

Very happy! I opted for a staycation and they sent me to a place I'd asked for on my list with a central 4-star hotel. Would 100% do this again.

Thanks so much BeRightBack!

7 March 2022
BeRightBack logo

Reply from BeRightBack

Hi,

Thanks for taking the time to leave such a glowing review - I'm pleased to hear you enjoyed your Staycation with us. We're excited to get you travelling again soon and make the next trip even better!

Best,
Ellis
Travel Operations Manager

Rated 5 out of 5 stars

Fantastic weekend breaks

I joined brb after I moved to the UK, as it seemed the ideal way to explore Europe. And they have not disappointed. Ellis has been very helpful and friendly. They have sent me to amazing destinations which I would never have gone to. Would highly recommend their service.

4 March 2022
Unprompted review
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Reply from BeRightBack

Hi Victor,

Thank you for your kind words, we're delighted to hear you had a great time on your most recent trip with us! One of the great things about surprise travel is allowing people to explore amazing destinations they would not usually consider. We look forward to getting you away again shortly.

Best,
Ellis
Travel Operations Manager

Rated 5 out of 5 stars

BeRightBack is an excellent travel organiser!

BeRightBack is excellent in organising the trips for members. I am always pleasantly surprised by the destinations chosen by BRB, the hotels’ location are great, and the communications from BRB is also brilliant - thank you!

22 February 2022
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Reply from BeRightBack

Hi Mrs Daniels,

Thanks for taking the time to leave a great review, we're glad you're enjoying your BRB experience and are excited to get you discovering more of Europe later this year.

Best,
Ellis
Travel Operations Manager

Rated 5 out of 5 stars

Sunny Malta

I enjoyed my trip to sunny Malta, at a time when the U.K. was still quite wintry.
No problem with flights, despite Covid. On arrival at MLA I couldn’t find my vaccination certificate on my phone, but the lady at the desk was helpful and found it for me.
The hotel is new and so clean and convenient. The staff seemed to be stil learning their jobs, especially the breakfast service. Room tidying and cleaning is faultless.
The hotel is well placed for tourist buses and boats, which start from across the road. The view of the harbour from the hotel is magnificent.

21 February 2022
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Reply from BeRightBack

Hi Bruce,

Glad to hear you had a great time in Malta and that the hotel was met our high standards - we love that view across the harbour! I hope we can get you away exploring more of Europe soon.

Best,
Ellis
Travel Operations Manager

Rated 5 out of 5 stars

What a holiday

Due to the pandemic and not being able to travel I put two trips together so I visited two countries! Had a blast! Took me places I never even thought I’d visit!! Great locations for the hotels- right in the city centres! What a trip!

16 February 2022
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Reply from BeRightBack

Hi Paige,

Thanks for taking the time to leave such a glowing review. Our team love booking back-to-back trips, the flight combinations really bring out our creative side! Looking forward to getting you away again soon.

Best,
Ellis
Travel Operations Manager

Rated 5 out of 5 stars

Excellent in all areas

Very easy to use and great customer service. Answers emails promptly and will cater to any requirements sent to them. Brilliant idea, seeing places and having holidays id never find the time for if I had to book myself. Good value for money, something to look forward 3 times a year. Absolutely fantastic.

15 February 2022
BeRightBack logo

Reply from BeRightBack

Hi Natalie,

Many thanks for your kind words - I'm glad to hear you enjoyed your trip! We look forward to getting you away again in the summer.

Best,
Ellis
Travel Operations Manager

Rated 5 out of 5 stars

Most amazing trip!

Most amazing trip! I booked a trip with BRB for my 30 birthday, I couldn't choose better! Yes, maybe I would be able to organise the whole trip for cheaper (I ended up in Barcelona, city that I absolutely love), but the excitment and the fact that my whole workplace have been waiting for a postcard with me - you can't put the tag on it! Totally stress-less, beautiful trip, great customer service!
Hotel - was just amazing, great, clinical clean (honestly when I opened my room I felt bad about sitting on my bed, it was so clean, tidy and beautiful). A bit far from the centre of Barcelona (6-8 minutes on a train), but apart from that - the trip of my life. Will definietly use BRB again!

11 February 2022
Unprompted review
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Reply from BeRightBack

Hi Aleksandra, thanks for taking the time to review BRB - I'm delighted to hear you loved Barcelona! I've made a note on your account to ensure a slightly more centrally-located hotel on the next one. We're excited to get you away again soon.

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

Amazing trip- would defined recomend

Amazing trip and all information easily accessible. Hotel was nice and had nice views of Valletta. Staff at berightback were really helpful and answered all my queries and worries about travelling during covid. Great service and team and would recommend.

9 February 2022
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Reply from BeRightBack

Hi Philip, thanks for your kind words! I'm pleased you enjoyed Malta and we look forward to getting you exploring another European destination soon!

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

I was incredibly impressed with…

I was incredibly impressed with Berightback. My first trip was cancelled and they worked with me to arrange a new one at no extra cross and the whole thing was stress free. The trip itself was wonderful and it was great to be able to travel again.

9 February 2022
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Reply from BeRightBack

Hi Andrew, glad to hear you had an excellent time in Prague. We're delighted that we've been able to get people travelling hassle-free again in the last few months after some tough times for all of us. We're already working to ensure your next trip is even better in a couple of month's time!

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

BRB Travel have always been a pleasure…

BRB Travel have always been a pleasure of a company to deal with, everything is fast, efficient, and honest.
I trust them enough to subscribe and have been subscribing for over 2 years now.
I will continue to use them for as long as I want to travel inbetween trips I book myself further afield

9 February 2022
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Reply from BeRightBack

Hi William, thanks for leaving such a positive review. We're glad you enjoyed your recent trip and look forward to getting you away on another soon!

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

Ellis is phenomenal at customer service…

Ellis is phenomenal at customer service support! Very excited to return as a customer

3 February 2022
BeRightBack logo

Reply from BeRightBack

Hi Healey, I'll pass your kind words on to Ellis! Looking forward to getting you exploring Europe in the near future.

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

Customer Service

Ellis was a great help from start to finish and answered every query quickly and professionally.

I can’t recommend these guys enough.

Thank you again!

3 February 2022
BeRightBack logo

Reply from BeRightBack

Hi Eamonn, thanks for taking the time to leave such a positive review - we'll make that May trip one to remember!

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, would highly recommend!!!!!!

1 February 2022
BeRightBack logo

Reply from BeRightBack

Hi there, we appreciate your support and hope to have you back traveling with us again in the future!

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

Always great

Always super helpful and happy to help! Would highly recommend BeRightBack, great way to travel

28 January 2022
BeRightBack logo

Reply from BeRightBack

Hi Michael, thanks for your kind words - excited to get you travelling again very shortly!

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

The Be Right Back team are incredibly…

The Be Right Back team are incredibly patient, helpful and quick to respond to any queries or concerns (of which admittedly i had plenty due to Covid-19). Particular shoutout to Ellis who was magnificent. Thank you so much!

8 January 2022
Unprompted review
BeRightBack logo

Reply from BeRightBack

Hi Ria, thanks for taking the time to leave such a positive review - we're glad the team could resolve all of your queries.

Kind regards,
Sam
Head of Operations

Rated 5 out of 5 stars

No Hassle Travel

I would definitely recommend this company for anyone who is looking for an easy way to travel around Europe and have a bit of excitement of not knowing where you are going until 1 month before.

I also find it good value for money and commend Ellis on always providing us with the best support as there have been times where things have gone wrong and he has always managed to come to a resolution.

Will certainly be using them for the forseeable future

1 December 2021
Unprompted review
BeRightBack logo

Reply from BeRightBack

Hi Sam, thanks for such a glowing review - we look forward to getting you away again in the future!

Kind regards,
Sam
Head of Operations

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