I would like to leave a review for Sandra a waitress in the Bents cafe. I'm not sure these hard working ladies are called waitresses? Sandra is always hard at work whenever I pass by her, she always... See more
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I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... See more
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... See more
I placed an order for a gift card for a friends birthday, on Wednesday 3rd April thinking it would arrive by Saturday the 6th April, it did not arrive until Monday the 8th. Please state how long... See more
Company replied
Company details
Written by the company
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contact info
Warrington Road, WA3 5NT, Glazebury, United Kingdom
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Bought the Afternoon Tea voucher as a Gift
I was looking at purchasing an Afternoon Tea Experience as a gift.
After reading the reviews I got the Afternoon Tea for Two voucher. It arrived promptly and promises to be a very handy gift. I am now thinking of buying another for a family member. Many thanks. Your admin is smashing.
2 April 2024
Reply from Bents Garden and Home
Thank you for choosing an Afternoon Tea experience as a gift; they are a lovely treat and we hope the recipient has an enjoyable afternoon.
We are so pleased to read that you received a high standard of service and will share your feedback with the team.
Look forward to being of assistance again soon.
Kind regards
M Bent
Excellent purchase experience
Excellent purchase experience. Plants arrived on time and in very good condition. Many thanks to Bents
2 April 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on your experience of our Online Store.
We are so pleased that you received a high standard of service and that your plants arrived safely and on time.
We hope you will consider bents for future purchases and we look forward to being of assistance.
Kind regards
M Bent
Being disabled is always very difficult…
Being disabled is always very difficult to go anywhere without help. From the first moment of entering Bents accompanied by a very elderly gentleman of nearly 94, we could not have wished for better help and service. Wheelchairs at the ready and waiting with our name on, we made our way to the restaurant. A reserved card allowed us to go and choose something delicious to eat ensuring we could return to the table of our choice. The staff serving the food and drinks, never once allowed me to carry a single item, they were simply wonderful. Squadron Leader Roy Handley and I, sincerely are deeply grateful to everyone that ensured we had a superb time, at what is a truly fantastic garden centre.
5 March 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for such lovely feedback on your recent visit.
I am so pleased to read that our colleagues provided a high standard of service, were warm and welcoming and went above and beyond to ensure you all had an enjoyable experience.
I will share your feedback and kind words and we hope that we may welcome you back again very soon.
Kind regards
M Bent
Fantastic tapas experience !yesterday evening with my…
I visited yesterday evening with my daughter and decided to try the tapas for a change .
What a delight!
The food was excellent and matched by the service!
It was a pleasure to meet the chef who brought the food - his enthusiasm for his work shone through and made the meal all the more enjoyable!
Well done!
5 April 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for your feedback on your recent visit to our Tapas Bar.
We are so pleased to read that our Chef and the service you received made your experience all that more enjoyable and if you do remember any names, please let me know (m.bent@bents.co.uk) so that they can be personally thanked and recognised through our internal Colleague Recognition Scheme.
Once again thank you and hope you will both return again in the future.
Kind regards
M Bent
Good company - will use again
Prompt delivery of my order. The items I ordered are as described. Will definitely buy again from Bents.
28 March 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
It is lovely to hear you received a high standard of service and that you will consider our Store again in the future.
Hope to be of assistance again soon.
Kind regards
M Bent
Excellent customer service
This was my first order with Bents online. I had a couple of problems due to damage in transit, caused by rough handling of the packages. However, the reponse from the Bents customer service people in resolving the issues was first class. I would have no hesitation in buying again from Bents.
26 March 2024
Reply from Bents Garden and Home
First of all thank you for choosing to visit our Online Store and thank you for taking the time to leave a review on your experience.
I am pleased to read that our colleagues were able to assist you and provide a high standard of service, however it is disappointing to read that your items were damaged in transit.
Your feedback has been shared so that we may improve and we hope to be of assistance again in the future.
Kind regards
M Bent
Still not received my order which was…
Still not received my order which was an Easter present.
27 March 2024
Reply from Bents Garden and Home
Thank you for taking the time to leave a review on our Online Store.
I understand a colleague from our Online Team has been trying to contact you to personally assist however please accept our sincere apologies for any delay in receiving your item.
Unfortunately as some products are delivered by Royal Mail we have no control over their delivery schedule despite posting via their 1st Class Recorded Delivery service.
However this does not detract from the disappointment and inconvenience you have experienced, so we should be most grateful if you would get in touch so we may resolve.
Once again thank you for your feedback and we hope to hear from you soon.
Kind regards
M Bent
Good price
My order came in three boxes, liquid in 5L bottles. They could have been wrapped better, one box had split and another a bit bashed. Not enough padding and more packing tape around would have helped.
26 March 2024
Sunday stroll
Went to Bents yesterday for a walk around with my husband and the staff were all lovely the place is laid out lovely, But let me tell you about lunch; We went to the Tapas bar. We sat in the outside area and the gentleman behind the till gave me the heater remote is case there was chill, which i thought was very kind. We ordered 5 dishes, Hummus, pardon peppers, mushrooms, croquette and chorizo and all dishes were fantastic, couldn't find fault with any of them, I had a large Latte and my husband had a large glass of white wine and our whole lunch came to just over £40.00, which i think is a great price as all the dishes were perfect and we will be coming back soon. Thank you to the lovely Gentleman behind the till and all the restaurant staff for making our afternoon out a lovely one.
24 March 2024
Unprompted review
Reply from Bents Garden and Home
Thank you for taking the time to leave a review following your recent visit.
We are so pleased to read that you enjoyed your afternoon in the Garden Centre and in particular your meal in our Tapas Bar; it is certainly one of the most popular areas to dine.
Your kind words for our colleagues is very much appreciated and if you do remember any names please let us know so we can personally recognise them through our internal colleague recognition scheme.
Once again thank you and look forward to welcoming you back again in the future.
Kind regards
M Bent
Excellent easy to use website
Excellent easy to use website, goods arrived very well packaged. Very pleased
10 March 2024
Garden furniture.…
Bents delivered my garden furniture early,on the date specified,driver was very helpful& pleasant.
9 March 2024
Ordering on line was very quick and…
Ordering on line was very quick and easy. An email followed giving me a delivery date and time slot between 9 - 5. I would have expected to receive some notification of an approximate delivery time on the day. The driver telephoned to let me know that he was around 20 minutes away. No problem with the actual delivery I just feel at least a morning or afternoon time would help.
Very happy with the furniture.
9 March 2024
Customer service is second to none
Customer service is second to none, friendly, welcoming and helpful staff every time I visit.
9 March 2024
Received Gift Card very quickly
Received Gift Card very quickly. It was a present for a friend.
8 March 2024
I ordered a gift card for mum for…
I ordered a gift card for mum for Mothers Day and it was delivered by post to her the next day! Very pleased with the efficient service.
Heather
7 March 2024
Great price and quality service very…
Great price and quality service very quick delivery
7 March 2024
Tea for Two
I bought an afternoon tea for two for my mum. It's arrived on a lovely card and to say she is delighted is an understatement. Bents is her favourite hang out place in the whole world so I have to go along with it!
6 March 2024
Very quick delivery
Very quick delivery, replaced damage item straight away, cannot fault them
6 March 2024
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