Ben Smith Appliance Specialist Reviews 

658
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that engineers arrive promptly, communicate clearly before visiting, and resolve various appliance issues efficiently. People consistently praise the friendly and professional staff for providing helpful expert advice and consistently maintaining clean workspaces. Though some customers noted that older appliances could not be repaired due to missing parts or experienced repeat issues later, most still appreciate the trustworthy service. Consumers deeply value the reliable appointment scheduling, fair pricing structures, and rapid response times when handling urgent household equipment emergencies. Reviewers regularly emphasize that they would gladly recommend these dependable repair solutions to friends and family members.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick repairs and friendly staff who arrive... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, knowledgeable, and... See more

Product

Consumers appreciate the fair prices, mint condition appliances, and quick delivery of replacements. However,... See more

Delivery service

People report positive experiences with delivery service, noting that engineers arrive promptly within booked... See more

User experience

Customers consistently note positive experiences with user experience, highlighting mint condition appliances... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nightmare! Why does a fridge breakdown during a heatwave? Anyway found Ben online and rang him. Brilliant service on call out. Came same day. Unfortunately fridge/freezer not repairable. That’s when... See more

Rated 5 out of 5 stars

Arrived promptly. Fixed problem with cooker and gave sensible advice on future of my ancient Range master. Haven't had to call him out for 6 years, whereas previous guy would fix cooker but it broke... See more

Rated 5 out of 5 stars

Friendly, helpful engineer who explained exactly what the problem was and gave good advice. Have used them before and will use again. Reasonable pricing and turn up on time with a text to say they're... See more

Rated 5 out of 5 stars

Oven decided to work properly when the engineer first came. He gave me advice on something else I was having problems with. Had to call back when oven went faulty again, the day before the buyers wer... See more


Company details

  1. Kitchen Supply Store

Written by the company

We are Hastings & Battle's first choice for purchasing New, Used & Reconditioned domestic appliances. We also offer a full home call out service to repair your own appliances on site. We purchase good quality working used appliances. We are gas safe registered to install all our appliances check us out at www.bensmithappliancespecialist.co.uk or https://www.facebook.com/pg/bensmithdomesticappliancespecialist/reviews/?ref=page_internal


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(658)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and product from the…

Excellent service and product from the crew at Ben Smith Appliances.
We’ve used Ben before and so this time when the washing machine showed signs of an imminent breakdown, we went straight to Ben. Within 24 hours we’d secured a new purchase with Viv and arrranged the delivery and return of the old item; great service👌🏻

28 April 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you for using us again - glad you were happy with the service and your new machine.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very efficient and professional company

25 April 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you for your kind feedback.

Rated 5 out of 5 stars

Great honest firm

I would recommend this company, they are professional, efficient, on time, knowledgeable but above all honest. They had time to explain to me the fault and repair it and then give me advice on the future if the machine felled again and it was not we will fix it again and make more money. Thank you Ben and if any of our machines goes wrong I will be ringing you.

22 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you for your feedback, we really appreciate it. Always happy to assist.

Rated 5 out of 5 stars

Would highly recommend Ben and his…

Would highly recommend Ben and his team. Quick delivery date, extremely professional, solved all problems when installing. Very thorough on completion and my dishwasher is perfect , best one we ever had.
Don’t go with anyone else , these guys are brilliant !

9 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you for such amazing feedback - really glad you found our service so professional. Our engineers always go the extra mile as you never know what might be needed with an installation!

Rated 5 out of 5 stars

Excellent service

Excellent service, came very quickly to look at tumble dryer and washing machine, Ben fixed tumble dryer but washing machine would have cost too much to repair given the age of it . Luckily Ben sold appliances so I bought washing machine similar to old one . It was delivered installed and old appliance taken away within. All done very quickly. The delivery guys were excellent as well. Definitely recommend.

16 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Glad you found the service excellent, we really appreciate the feedback.

Rated 5 out of 5 stars

Washing machine repair.

Washing machine repair needed, great professional service from beginning to end. Appointment booked, text messages when on way. Communication top notch through all parts of the process. Emails and texts. Quick efficient service. Would definitely recommend!

10 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you for your feedback - we are really glad you enjoyed your experience with us!

Rated 5 out of 5 stars

Replacement oven required

Recently my oven stopped working and Ben Smith came to the rescue.

Ben was able to provide a prompt diagnosis, fully explaining the situation to me, so that I understood what had caused the issue with the oven.

I was left with the situation of needing to buy a replacement product. Again Ben's ability to communicate well and work for/with me as a customer shone through!

A range of products were offered at different price points, and I was able to make an informed decision, without any pressure applied by Ben.

I now have a new oven and haven't had any issues at all.

Ben is a top bloke and I would recommend him and his company to anyone. Therefore, five stars are fully deserved.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

We needed a replacement washing machine at our rental property in Bexhill. Ben Smith Appliances carried out the job without any problems and fitted all the work in between guest bookings. Could not be happier with the service provided by this company excellent!

10 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you for your amazing feedback - we really do appreciate it and it helps to know we are doing our best for our customers.

Rated 5 out of 5 stars

So we have had appliances on a few…

So we have had appliances on a few occasions now and have to say they go above and beyond I would definitely recommend this company

11 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you for your great feedback and for being a repeat customer!

Rated 5 out of 5 stars

No teeth-sucking!

Quick, personable, no hard-sell or sucking of teeth!!
New appliance installed within 36 hours. Cheaper that some well known Internet sellers.

9 April 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thanks for sharing your experience - glad you were happy with our service.

Rated 5 out of 5 stars

Viv gave me quick and efficient…

Viv gave me quick and efficient information to purchase a reconditioned washing machine! Within days I was back in action and Shane went above a beyond to help with a small problem I ran into ! I can’t recommend this company more highly! Customer service second to none ! 🤩

5 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you so much for your amazing feedback and recommending us. Happy to help.

Rated 5 out of 5 stars

Nothing but good to say

Nothing but good to say . This is the second time I've used them . First on a house I moved out of and the next house I moved into. They are very efficient came exactly when they said they would and as far as I'm concerned they paid a very fair price . Thank you and yes I would be happy to recommend to both family and friends

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Repair on gas oven

Excellent service,very informative and friendly highly recommend. Repaired there and then as part was on the van.

3 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you so much for recommending us - we were really pleased to help you so quickly.

Rated 5 out of 5 stars

Because I always get a first class…

Because I always get a first class service... And that goes for all of the goods I have brought from him......

3 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

High praise indeed! Thank you for your feedback and using us again - we try to provide a 1st class experience for our customers.

Rated 5 out of 5 stars

Good company

Sold items to them. Easy and fair to deal with. Collected when they said they would and efficient. Would recommend.

1 April 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thank you for your kind feedback and recommending us.

Rated 5 out of 5 stars

Second time using Ben Smith Appliance…

Second time using Ben Smith Appliance Specialist - great service, great communication, great value. I will continue to use them any time I need help with my appliances, I cannot recommend them enough.

24 February 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you for using us again and recommending us.

Rated 5 out of 5 stars

A great company with excellent customer service.

I ordered my washing machine, Viv was very helpful and kept me informed of everything. The delivery date was arranged and I was sent a message to alert me that they were only ten minutes away. They carefully disconnected my old machine and took it away, and then brought my new machine up two flights if stairs, which was no mean feat! The lads were very cheerful and helpful, they installed my new machine and explained the basic controls, but also left me with the manual. The whole experience was 5 stars from start to finish, I highly recommend Battle Appliances.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Brought a second hand oven

I needed a new oven after my last one had broken. A few friends recommended I go to Ben smith appliances. They lady who showed me the ovens was very friendly and helpful. The ovens were very clean and a reasonable price. They were delivered on the day they said. The delivery/fitter was professional, friendly and did the job quickly.
I will recommend to friends and will be using them again in the future

6 March 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you for the 5 star feedback - recommendations are a big part of our business, we really appreciate you spreading the word.

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