Benjamin James Watches Reviews 49

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The 2 watches I purchased are beautiful (Scarifour Classic Orange Sunrise quartz and Scarifour British Racing Green automatic) and are so comfortable that if I didn't look at my wrist I wouldn't know... See more

Rated 5 out of 5 stars

Stunning Watch with a Beautiful Mother of Pearl Dial I absolutely love this watch! The mother of pearl dial is just gorgeous—subtle, elegant, and it catches the light beautifully. The overall look... See more

Rated 5 out of 5 stars

The order shipped about a month earlier than I expected, which was such a treat. The Scarifour Automatic is absolutely gorgeous. It's at the same time understated and eye catching - it's really an i... See more

Rated 5 out of 5 stars

Great British designer doing beautiful watches. Just taken delivery of my Scarifour and absolutely love it. For the money, it feels well built. The design is pure class. I got the purple fac... See more

Company details

  1. Watch Manufacturer
  2. Watch Store

Written by the company

Benjamin James Watches is founded by Benjamin J. Adams, a watch-obsessed designer with almost a decade of industry experience. Built on a passion for classic sizing, uncompromising quality, and exceptional wearability. Benjamin’s journey includes leading the watch division at another successful English watch brand, where he designed over 20 collections with 80+ variations, collaborating with the likes of Le Mans race teams and world champion athletes. At Benjamin James, we believe that the perfect watch is one where proportions and design work harmoniously to create a profound wearing experience. With a meticulous eye for detail, our founder’s personal journey was inspired by his love for classically sized watches—a passion instilled by his grandfather. This deep-rooted affection for timeless shapes drives our design philosophy, as we aim to offer watches that blend elegant aesthetics with surprising wrist presence. Our debut collection reflects this vision, emphasizing slim, balanced dimensions that marry subtlety with character in a distinctive rectangular case. Every Benjamin James timepiece is designed to be more than just a watch—it's a companion for every occasion, born from a rich heritage of craftsmanship and dedication. Benjamin James Watches is for those who value distinctive style, thoughtful design, and unmatched quality. We invite you to explore our collection and join us in our pursuit of redefining modern watch sizing.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The watches might be good but the…

The watches might be good but the delivery service (by Fedex) makes me purchase anything again

21 March 2025
Benjamin James Watches logo

Reply from Benjamin James Watches

Hi Rui,

I’m sorry to hear you've had a frustrating experience with FedEx. From what I can see on the tracking information it looks like there was an unsuccessful delivery attempt today as they were unable to collect the required import tax payment. So I presume the watch hasn’t reached you just yet.

It's disappointing to hear that this has led to a one star review, especially as we’re always here to help and would have been more than happy to assist had we been contacted prior.

We care about the experience our customers have, not just with our watches, but with the journey from order to delivery. If any issues arise, we ask that you reach out to us directly so we can work with you to resolve them quickly.

We are sending a follow-up email to help get this sorted.

Best regards,
Benjamin Adams
Founder Benjamin James Watches

Rated 5 out of 5 stars

Great British designer doing beautiful…

Great British designer doing beautiful watches.

Just taken delivery of my Scarifour and absolutely love it. For the money, it feels well built.

The design is pure class. I got the purple face. Which changes colour depending of which way the light hits it.

Looking forward to see and owing this year's new release.

21 March 2025
Rated 5 out of 5 stars

Worth the wait

Sometimes you make a purchase and end up with buyer’s remorse, especially when you have to wait a few months for delivery. This is NOT one of those situations. Worth every penny and every day I had to wait. Keep up the great work!

18 December 2024
Rated 5 out of 5 stars

High-quality timepieces high quality company

I met Ben at one of our red bar Manchester meetings when he came along and introduced us to his new watch conception. Ben is charming and very intelligent and also passionate in his ideas and a very genuine person I invested in start-up to help get his project started. When the project was completed and watches were delivered on time, I was amazed at the quality and standard at which everything was presented and delivered. I would highly recommend Benjamin James watches to anyone who wants a well-made comfortable to wear watch at a realistic price.

30 December 2024
Rated 5 out of 5 stars

I ordered 2 watches for my sons for…

I ordered 2 watches for my sons for Christmas. I was worried about them not being here on time so I emailed. Benjamin Adams. He got right back to me every time I emailed him. He assured they would be here before the Holiday. He was right. They arrived yesterday and are beautiful, well made, and classy looking. I know my sons will love them.

31 October 2024
Benjamin James Watches logo

Reply from Benjamin James Watches

Thank you for your kind words and support Ann!
Best regards
Benjamin Adams

Rated 5 out of 5 stars

Brilliant watch.

This is not a review of the actual watch as there are plenty of these on the web and all are extremely positive.

My experience with the purchase process and the excellent communication with Benjamin himself was first class.

The watch is just the first of more that I intend to buy.

Kudos to Benjamin and his team.

20 September 2024
Benjamin James Watches logo

Reply from Benjamin James Watches

Thank you for your fantastic feedback and kind words, Glen!
Best regards
Benjamin Adams

Rated 4 out of 5 stars

The watch I ordered is beautiful and…

The watch I ordered is beautiful and works well. My only compliant is the colors of the dial and band are not identical to what showed up. The dial has less color than presented and the leather watch band I ordered with it is brown but a very different shade of brown than what was presented. I still very much like the watch, but would love it if it was as presented. The watch band is also an absolute nightmare to swap out, so I am not able to switch from the gorgeous bracelet to the stylish leather band very easily. I also find that it is hard to fully wind, much harder than my other manual watches. All said, it is still one of my favorite watches, the design is just spot on. I am sure they will work out these issues over time. I would buy another watch from BJ.

30 August 2024
Benjamin James Watches logo

Reply from Benjamin James Watches

Thank you for the kind and thoughtful feedback Sage. Very useful to know what we are doing well and also what we can improve!

Best regards
Benjamin Adams

Rated 5 out of 5 stars

Fantastic customer approach and overall…

Fantastic customer approach and overall communication.

Watches from Ben are spot on, always deliver in their price point.

I can only recommend it, no… you have to try it!

9 December 2024
Benjamin James Watches logo

Reply from Benjamin James Watches

Thank you for your kind words Dawid!
Best regards
Benjamin Adams

Rated 5 out of 5 stars

“Exceptional Craftsmanship and Timeless Design”

I recently purchased a watch that truly exceeded my expectations. The design is nothing short of exceptional, combining elegance with a modern touch that immediately catches the eye. The attention to detail is remarkable, from the perfectly polished case to the intricate craftsmanship of the dial. Every element feels meticulously considered, creating a harmonious and balanced aesthetic. The execution is flawless, with high-quality materials and precise finishing that highlight the brand’s commitment to excellence. Overall, it’s a timepiece that delivers both style and substance, making it a standout addition to my collection.

9 December 2024
Benjamin James Watches logo

Reply from Benjamin James Watches

Thank you so much for your detailed and thoughtful review Mohammed!
Best regards
Benjamin Adams

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look