We are long-term loyal clients of Benheart. The products are all high quality - both in aesthetics and functionality. Made to last "forever", and made to grown even more beautiful over time. We obtain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
On a vacation to Florence, my wife and I went to Benhearts to buy a leather jacket that I had eyed on their website. Luana showed me the jacket and explained the options (goat or lamb leather). Ben... See more
Company replied
I bought a beautiful leather jacket 7 years ago and I remembered at the time that they offered a free repair service. Well, I had a few small issues with the stitching on the pockets and I messaged Gu... See more
Company replied
When we visited the store in Florence we had the pleasure of meeting Ben and Sara. They are so kind and generous, customer service is top notch. The quality of the items, be it a bag, jacket or belt,... See more
Company replied
Company details
Written by the company
LIFE IN COLOR. All Benheart products are handmade in Italy using Italian raw materials and are constantly reviewed during the production process to ensure the quality of each product.
Contact info
Via dei Ceramisti n. 3 , 50055, Lastra a Signa, Italy
- +393773510019
- customerservice@benheart.it
- benheart.it
4.9
Excellent
201 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When we visited the store in Florence…
When we visited the store in Florence we had the pleasure of meeting Ben and Sara. They are so kind and generous, customer service is top notch. The quality of the items, be it a bag, jacket or belt, is top quality. They take such pride in their items and the work that goes into the items. Everything is amazing! Would buy again and again from Benheart without question!!
7 April 2026
Reply from Benheart
Thank you, Kelly for sharing your experience at one of our stores. ❤️🙂
We’re glad you enjoyed your visit, and I’d like to thank you on behalf of Sara and Ben for the lovely mention. 😊
My leather jacket from my trip to Italy…
My leather jacket from my trip to Italy got stolen last year in Mexico. Ben and his team were able to quickly make me a brand new one and turned it around so quickly! They are the best, truly. Amazing classic designs, the best quality. I have Ben’s shoes as well. I love all of his stuff. You cannot go wrong with this company and their products. Can’t say enough good things.
2 April 2026
Reply from Benheart
Thank you, Aron, for your kind words. I hope your new jacket will help you forget the unpleasant experience of the theft. ❤️😊
Great customer service
Great customer service! I truly love how the staff greet you and make you feel at home when you walk through the door.
3 March 2026
Unprompted review
Reply from Benheart
Thank you for sharing your experience, Katherine. Come visit us again soon ❤️ We’ll make you feel right at home. 😊
Amazing
The personalized attention and the quality of the products were beyond my expectations. The packaging was very well put together. I will definitely be making future purchases
9 March 2026
Reply from Benheart
Thank you, Danielle, for your wonderful feedback. ❤️
Enjoy your purchase, and be sure to visit our website again soon so you don't miss out on any new arrivals. 🙂
Giuliano was very attentive and…
Giuliano was very attentive and resolved my issue in a timely manner. He was very professional.
4 March 2026
Reply from Benheart
Thank you, Jazmin, for the wonderful review. ❤️
Enjoy your jacket and come back and visit us soon in our stores. 🌈❤️
For the 2nd time Giuliano has solved…
For the 2nd time Giuliano has solved everything! Now I have me belt and I'm very happy!
4 March 2026
Unprompted review
Reply from Benheart
❤️❤️
Benheart’s shoes are both beautiful and…
Benheart’s shoes are both beautiful and comfortable
24 February 2026
Reply from Benheart
Thank you Bogdan for your continued trust. ❤️
We will see you when you place your next order. 👌😍
If the name/logo BenHeart is on it
If the name/logo BenHeart is on it, you know it was made well! I want it!
27 February 2026
Reply from Benheart
Thanks Kevin for the beautiful words ❤️❤️
Warranty offered is not real. Inner lining not repairable.
Bought some leather shoes for €400 1.5 years ago and was told I had lifetime warranty for repairs. I was told today by email that that is "assistance", and will cost €80 for a resole, and that the inner lining is not repairable.
14 February 2026
Unprompted review
Reply from Benheart
Hi Andrew,
After wearing a pair of shoes for 18 months and walking in them until they are completely worn out, do you really think that Ferragamo, Gucci, or Prada would give you a brand-new pair for free? Even though their shoes cost at least €1,500?
We are a serious and honest company. NO ONE “told you something” verbally, because words are just words. We provide a written certificate, and everything is clearly stated on our website.
Within 60 days, if the issue is related to our craftsmanship, we replace the shoes free of charge. AFTER 60 DAYS, we guarantee lifetime assistance.
As you wrote yourself, after 18 months — around 600 days — you walked kilometers and kilometers in them. The sole is completely worn out and has even reached the inner lining.
Our company offered to replace the sole for €80, which is our actual cost. We did not charge you for shipping, which would normally be at least €100 round trip between Italy and the UK. We also covered the customs duties. Despite this, you chose to leave a damaging and unnecessary review.
We do not give in to pressure, nor do we allow ourselves to be threatened so easily. After 18 months of wear, NO COMPANY IN THE WORLD would provide the level of service we are offering.
So here is our challenge, and we accept the consequences:
Show us an example of a better warranty for shoes than ours, and we will gladly give you two pairs of shoes for free.
We remain at your disposal.
Ben
Founder of Benheart
Superb customer service and products
First rate customer service and amazing products
4 February 2026
Unprompted review
Reply from Benheart
Thank you, Steven. 😊
Come back and visit us soon. We'll be waiting for you with open arms. ❤️
Must Checkout
Grace was amazing! She took care of us as we were shopping for something specific. Even after we finished shopping she offered recommendations on where to go in Milan.
7 February 2026
Unprompted review
Reply from Benheart
Thank you, Liz, for your wonderful review. We are delighted that Grace made your shopping experience perfect and engaging. 😊
Leather Jacket Dream Comes True
On a vacation to Florence, my wife and I went to Benhearts to buy a leather jacket that I had eyed on their website. Luana showed me the jacket and explained the options (goat or lamb leather). Ben Heart was actually in the store and took it upon himself to measure me for the new jacket . I am 6’2” and wear 3XL US size. Three weeks later, I received the softest, finest brown leather jacket that you could imagine- dreams do come true :)
24 October 2025
Unprompted review
Reply from Benheart
We are delighted to have made your dream come true. We are always available to our customers to create their leather jackets and satisfy their every request. ❤️
Come back and visit us soon. 🌈
Beautiful color and bag
Beautiful color and bag! Craftsmanship is amazing. I was introduced to this brand on a trip to Florence in 2024 and love the leather jacket I originally purchased there. Thrilled to add a backpack to my small collection and hope to be back soon for a bag, wallet, and belt. You can't go wrong with Benheart leather!
11 December 2025
Reply from Benheart
Thank you, Steph, for your continued trust in us.
For any further purchases, please visit our online store. We will be happy to satisfy your every request. ❤️
Reply from Benheart
Thank you for your wonderful feedback. 🌈
We are delighted to know that you found exactly what you were looking for in terms of design and quality. ❤️
Creating pieces that combine distinctive style with high-quality craftsmanship is at the heart of our work, and your appreciation truly motivates us to continue on this path.😊
Excellent Customer Service by Benhearts (Giuliano)
Benhearts Customer Service is great! I had a wrongly customised leather jacket from Benhearts, and within a month, Giuliano from Benhearts managed to help me customised a new jacket and sent it to my doorstep. He was very helpful, kind and offered many suggestions to help me in my journey!
I am very appreciative of Giuliano and team! Highly recommend Benhearts!
19 December 2025
Reply from Benheart
Thank you very much for sharing your experience with us. We are truly pleased to know that our Customer Service met your expectations and that the situation was resolved to your satisfaction. ❤️
Your appreciation means a great deal to our entire team, and we sincerely thank you for recommending Benheart. We look forward to welcoming you again in the future. 🌈😊
Reply from Benheart
Thank you for your kind feedback.😊
We are delighted to hear that you found our service extremely efficient and that Giuliano was helpful and prompt in processing your orders.
Providing attentive and timely assistance is a key priority for us, and your appreciation is truly rewarding. We will be happy to share your kind words with Giuliano. 💕
Thank you for choosing Benheart. We look forward to assisting you again in the future. 🌈
Amazing
Customer service in the shop as well as through mail (Lara and Giuliano) was amazing. The leather jacket I bought is beautiful and you can feel the quality of the material. It’s not cheap but you understand why.
17 December 2025
Reply from Benheart
Thank you very much for taking the time to share your experience with us. 😊
We are truly pleased to know that both our in-store and email customer service met your expectations, and that Lara and Giuliano were able to assist you in such a positive way. ❤️
We are delighted that you appreciate the beauty and quality of your leather jacket. Each piece is crafted with great care and attention to detail, using high-quality materials, and it is rewarding to know that this value is clearly perceived.
Benheart - Excellent Customer Service!!
Benheart has excellent customer service!! I would like to thank Guilano VERY MUCH for the way in which he engaged with me throughout the returning of boots that did not fit me. He communicated with me on a very timely basis throughout the return process, and with the utmost grace and professionalism. I could not be more pleased as a customer and will certainly purchase from Benheart again.
And, I did purchase another pair of boots from Benheart in my size and they fit beautifully - the leather is so soft, and the boots are so comfortable.
Thank you so much, Guilano, and please extend my heartfelt thanks to the Benheart team as well!
Lisa
25 November 2025
Unprompted review
Reply from Benheart
Thank you, Lisa, for updating your previous review. I hope our support met your expectations and that the small issue with receiving the email did not affect your shopping experience. 😊
I hope you will shop with us again in the future. 🌈✌️
Reply from Benheart
Thank you so much for your feedback! 😊 We’re very happy to hear that we were able to quickly resolve the issue and make things right. Your satisfaction means a lot to us! 🌈
Great in-store service and shop/staff…
Great in-store service and shop/staff personality. Great product, quality and style.
7 November 2025
Reply from Benheart
Thank you so much for your kind words! 😊 We’re very happy to know that you enjoyed the in-store experience and appreciated both our team and the quality of our products.
We hope to welcome you back again soon! ✌️❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.