Benchmark Golf Reviews 

Waiting for the return label.

Normally I wouldn’t expect fast, easy return service but this return process has been an eye opener.
There are companies that even though you’re returning their product they treated me with 5 star professionalism!! Thumbs up

Don't order from this company!! I ordered the golf simulator for my dad for Father's Day, it was supposed to be out for delivery on Friday as I paid for Rush shipping. Friday came and went no package, Saturday came and went no package, Sunday came and went no package fast forward to Wednesday....still no package and I can't get an answer about when will be delivered or talk to a live person about it at all. This company is awful with customer service and I would highly recommend buying from someplace else.

I have had great experience and I will order items in the future hopefully my husband already purchased LOL

Ordered the Golf Daddy for my husband for Father’s Day. Placed the order early May to allow plenty of time for arrival which it arrived quickly! Gave it to my husband on Father’s Day and he opened it and there was a piece broken on the phone holder attachment. Sent an email in to get that part replaced and Coach Nikki responded promptly and processed a quick replacement. Just waiting for the part to come so my husband (and my of course our kiddos want to give it a try too) can try it out!

Got this as a gift and was excited UNTIL......The tripod did not allow the phone to tilt down as instructed.
Then the app is so glitch I get to swing once every 5 or 6 attempts. The concept is awesome BUT THIS IS NOT WORTH 1 PENNY at this stage.
DO NOT PURCHASE IS MY SUGGESTION.

The communication with this company is the fastest I ever experiences. There was a little issue we had and bam, they were all over it and sending another part. I love it. I wish all companies were as compassionate about their customers! Mahalo!

Great customer service, I initially ordered to the wrong shipping address, but Coach Mark quickly resolved the issue.

I cannot say enough good things about Golf Daddy and their customer service.

I made a mistake when ordering a gift for my father and entered the wrong shipping address. Unfortunately, Golf Daddy was so efficient and quick to ship the order that there wasn't enough time to change the address before the package left their facility.

Coach Nikki and Coach Mark communicated with me immediately, explained the situation, and did everything they could to help. Even though the shipping issue was ultimately caused by my mistake, they went far above and beyond what I expected. To make sure my father received his gift, they shipped another unit directly to him.

In a world where customer service often feels automated and impersonal, Golf Daddy delivered the exact opposite experience. Coach Nikki and Coach Mark treated me like a valued customer, communicated every step of the way, and turned what could have been a frustrating situation into one of the best customer service experiences I've ever had.

I've been telling friends, family, and fellow golfers about how well I was treated throughout this process. Golf Daddy has earned a lifelong customer, and I will gladly recommend them to anyone looking for a company that truly stands behind its customers.

Thank you, Coach Nikki, Coach Mark, and the entire Golf Daddy team. You didn't just solve a problem, you created a customer for life.

Contact was made quickly and efficiently. Hassle free return.

I purchased Golf Daddy as a Father’s Day gift for my dad, who is a lifelong golfer, and unfortunately I’m extremely disappointed.

The concept is great, but the app is what makes this product frustrating to use. It feels very bare-bones and lacks many of the features I expected for a product in this price range. There is virtually no audio feedback, no encouraging prompts, no explanation of good vs. bad swings, and no interactive elements that would make the experience engaging.

The swing detection is also inconsistent. The mat frequently loses detection or struggles to register properly, making gameplay frustrating rather than fun. For older users, the app is especially difficult because you have to constantly look down at your phone for information instead of receiving clear feedback through sound or an easier-to-read interface.

I paid around $100 for this and honestly expected a much more polished experience. My dad loves golf and I was excited to give him something he could enjoy regularly, but the app feels unfinished and not user-friendly. If you’re considering buying this, understand that the hardware concept may be interesting, but the app experience leaves a lot to be desired.

Overall, this was not worth the price for us, and I regret the purchase.

They responded to my inquiry right away and I received my order within a few days!

If I could give a zero I would. I haven’t even opened the box. My issue is that I want to return the purchase. My husband didn’t want it. I went through the return process and their website said it was approved and the return information was sent to my email. But it wasn’t. I never received the email. So I have sent multiple emails and chats to try to get this resolved with no solution. It would be helpful if they had the return information in your account in the website but they don’t. If you have the slightest chance you might return do not buy this.

Good, nice., great

Quick update! Got contacted after this review went live with the necessary return label! Guess they just needed a push! Thanks Coach Nikki!
⚠️ **WARNING: Buyer Beware with Golf Daddy ⚠️**
I am incredibly frustrated and disappointed with my recent experience with **Golf Daddy**, and I want to share this so no one else has to go through the same headache.
Here is exactly what happened:
* **May 22nd:** I purchased their product. This is a father's day gift for my wonderful husband.
* **Delivery & Setup:** The product arrived, but once I set everything up and downloaded the app, **it did not work correctly.**
* **The Ghosting Begins:** I reached out to customer support multiple times and opened multiple tickets trying to get the app working. **Zero feedback. Zero support.**
* **The Return Process:** Because it didn't work, I requested a return. The return was allegedly **approved**, but I never received the required confirmation email with instructions.
* **Checking Everywhere:** I have meticulously checked my Inbox, Junk, Spam, Deleted, and every other folder—nothing is there.
* **More Silence:** I opened *even more* support tickets to ask for the confirmation email to be resent. Still, absolutely **no response** from the company.
At this point, I am stuck with a product that doesn't work and a company that completely ignores its customers once they have your money.
If you are thinking about buying from Golf Daddy, please know that **you should not expect any customer support if something goes wrong.** Save yourself the money and the absolute frustration.
#GolfDaddy #CustomerServiceFail #BuyerBeware #GolfLife #BadBusiness

I received excellent customer service from Veronique Kerr
She resolved my issues immediately once she was assigned my file. I was so frustrated has I had submitted multiple requests to return the package
She so great I was so happy with her service

I placed an order for the indoor practice package and it was filled and shipped quickly. Unfortunately the package was mis-delivered by the Post Office. Working with Coach Nikki and Coach Mark, who were very responsive, we were able to solve my dilemma. I am happy with the high level of service and the product itself great.