Bemz Reviews 

It was the third time I ordered from Bemz. I always had an excellent experience, from the choice of fabric to the availability of samples and the final product. I ordered both for standard and IKEA, and I was happy with the results every time. I recommend Bemz for a more personalised style or for changing tired IKEA covers.

Good quality, though I would have appreciated more updates about my package delivery. I understand it takes a while to make the covers, but I kept checking my email for a status update and there wasn’t one. Otherwise, I got it at a pretty good discount, so considering the quality and style, I think it was a great value. It really gives my old IKEA couch a new life.

Ticket closed without any investigation or resolution

I am extremely disappointed with both the product and the way Bemz handled my complaint.

I ordered sofa covers under order LS949148. The covers do not fit and fasten correctly, and I provided Bemz with detailed photographs and a video showing the problem.

Customer Service told me that my evidence would be sent to their Production Department for review, that they might request measurements, and that they would come back to me with their findings and an appropriate solution.

None of that happened.

I received NO Production Department findings, no request for measurements, and no proposal for repair, replacement or refund. Instead, ticket 513523 was simply marked as “solved”, followed immediately by a customer satisfaction survey.

Bemz also tried to shift the discussion towards the fact that their covers are not exact copies of IKEA covers. That completely misses the point. I am not asking for an identical IKEA construction. I am complaining that a cover sold for my specific sofa does not fit and fasten properly.

What concerns me most is not only the faulty fit, but the complaint handling: Bemz explicitly promised an investigation and then closed the case without providing the promised assessment or any remedy.

For an expensive made-to-order product, I expected considerably better quality control and customer service. I will update this review if Bemz finally provides a proper resolution.

Customer service. Wrong armrest dimensions. No support, just purchase again

I ordered a replacement cover for a Karlanda sofa that we've had for over 20 years. The cover is beautiful, fits perfectly, and makes us feel like we have a new sofa, for a fraction of the cost.

These are worth every euro. We have had our couch cover for 7 years now and it's as good as new. We have washed it about 3 times a year and we have dogs so we vacuum it at least every day. I would recommend this brand with no hesitation. The fabric and the stitching are superb.

I have not received my items after a failed delivery 6 weeks ago. Customer services are unable to tell me when my items will be redelivered. I am told I must wait indefinitely. The order was placd in May and on 15 August I have received nothing and no resolution as to when I will receive my items. I am repeatedly fobbed off.

We ordered covers for Vallentuna couch elements. Chose the materials after ordeing some samples. The covers arrived neatly and carefully packed, fitted perfectly on the couch, velcros in the right places, identical cut to the factory ones. Had a bit of a challenge making sure we ordered the right backeests (low/high) but... the covers are simply perfect. The fabric also looks and feels sturdy, just l8ke the original. Really happy as the couch just got a new life. Oh...and we got spares...just in case :)

I’m overseas and samples/covers took a while to arrive, but they are flawless, very high quality and very much worth the price. I also received great customer service when I asked two questions previous to placing my order.

I’ve made 3 orders from Bemz now and love them all. Fun fabric choices, great quality, speedy delivery and easy to attach to our older ikea models.

I recently purchased a new Bemz cover for my IKEA Klippan sofa, and I could not be happier with the results. The fabric quality is absolutely outstanding. It feels incredibly durable, premium, and has completely transformed the look of my entire living room.What impressed me the most was how easy it was to install. I was expecting a struggle, but the cover slipped on effortlessly and fits like a glove. It feels like a brand-new, high-end designer couch now. If you want to upgrade your Klippan sofa, Bemz is worth every single penny. Highly recommended!

I am very happy with the product. Great quality, delivery on time. Simply great!

The product was of good quality,the sofa is like new!

Very good website, easy to navigate. Masses of choice. Fabric samples arrived promptly.
Initially there was a problem with my payment not registering but it was sorted out.
I was kept informed about my order, dates of dispatch and delivery.

The cover is beautiful ! It fits well and arrived quickly.

Good with keeping the delivery time. Nice quality of fabrics. Highly recommended.

Our resort orders covers from time to time from Bemz. The quality of service, product and delivery time is always excellent!

The quality of the cover is amazing. It is so beautiful and feels luxurious. It totally transformed our seating area. My family will be purchasing other designs again for the rest of our couches. Keep in mind that it does take a month or two to come because they are made to order.

We also had an issue with DHL leaving packages without signature and package was stolen. BEMZ customer service was responsive, validating, and helpful. They followed up and handled the issue. It was great contrast to DHL which has the worst customer service of all time.

Really well made replacement cover for my footstool. The fabric is of a high quality, and looks much better than the original! I wouldn’t hesitate in recommending Benz, and would definitely use them again

The ordering process was simple and efficient. I was very pleased with the fabric quality and fit of the slipcover.