While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

more than one month waiting the income for cancelation never more i use these services no mail no telf no contacts

Company replied

Rated 1 out of 5 stars

Worst company ever. And they pay people to make good comments on this website. Customer service none existent.

Company replied

Rated 1 out of 5 stars

Poor customer service, cancelled reservation on the day of arrival as host wanted a longer reservation.

Company replied

Rated 1 out of 5 stars

CLASSY HOLIDAY HOME IN ISLA CRISTINA WITH SWIMMING POOL. Property ID: ES-21430-04 4 DAYS WITHOUT HOT WATER - Upon receiving the keys, the contact person did not show us the... See more

Company replied

Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautiful apartment/housing

Beautiful apartment/housing. Hospitality a bit rude (while being on the phone the owner gave us key to the apartment). Lots of roosters (thank god the windows kept most of the sound outside).

28 September 2021
Belvilla logo

Reply from Belvilla

Hi Angelique,

Thank you for your feedback! we appreciate it, hand hope to see you soon again!

Kind regards,
Team Belvilla

Rated 4 out of 5 stars
Belvilla logo

Reply from Belvilla

Hi Salih,
Bedankt voor je feedback! We vinden het fijn om te horen als onze gasten een geweldige ervaring met Belvilla hebben gehad.
Vriendelijke groet, Team Belvilla

Rated 4 out of 5 stars

Easy to use

Easy to use, and friendly assistence

28 September 2021
Belvilla logo

Reply from Belvilla

Hi Sjoerd,

Thank you for your feedback! Hope to be of service again!

Kind regards,
Team Belvilla

Rated 4 out of 5 stars

A great weekend

A wonderful house with a great garden and surroundings. We had a fabulous family weekend, young and old enjoyed it a lot. The only small criticism would be that obviously nobody checked the house before renting it out. We had to remove hundreds of dead flies from window sills and the railing of the main stair was quite sticky and had to be cleaned.

But as I wrote, overall it was great and we would love to rent again.

Last little remark: the house could use a broom, there is no broom in the house.

28 September 2021
Unprompted review
Belvilla logo

Reply from Belvilla

Hi Martin,

Thank you for your feedback! We will talk with the house owners about it! Regardless we would like to see you soon again in one of our accommodations.

Kind regards,
Team Belvilla

Rated 5 out of 5 stars

The house is outstanding

We were travelling with a group of 13 people. The house is outstanding and we wanted for nothing. The number of bathrooms and toilets is more than sufficient and the kitchen equipment leaves nothing to be desired. The house is very well maintained and the garden and terrace are lovingly landscaped. I don't know what you could do better. The handover worked very well and we simply felt at home. We will be happy to come back.

28 September 2021
Belvilla logo

Reply from Belvilla

Hi Oliver,

We are very happy to hear, that you all enjoyed your stay! Thank you for the amazing feedback and we hope to see you guys soon again!

Kind regards,
Team Belvilla

Rated 5 out of 5 stars

Great house

Great house, great host, everything perfect 👍🏻

26 September 2021
Belvilla logo

Reply from Belvilla

That sounds perfect, Andreas!

Rated 5 out of 5 stars

We had a wonderful stay

We had a wonderful stay. Nice cosy house with comfort. Beautiful view on Montecatini. Quite surrounding and well maintained garden. It felt like being home!

26 September 2021
Unprompted review
Belvilla logo

Reply from Belvilla

Hi Petra,
We are happy to hear that you had a wonderful stay, and so nice that it felt like being home!

Rated 4 out of 5 stars

The location was really wonderful.

The location was really wonderful. Unfortunately it wasn’t top cleaned.
But in total nevertheless good.

26 September 2021
Unprompted review
Belvilla logo

Reply from Belvilla

Hi Stefan,
Thank you for your review. We are happy to hear that you liked the location :)

Rated 5 out of 5 stars

Lovely cottage in rural surroundings

Lovely cottage in rural surroundings. The setting is beautiful. Very clean and comfortable house. Very nice owner and very helpful. Speaks English very well. Our dogs loved the garden. Close to coast and 2 Caps.

25 September 2021
Belvilla logo

Reply from Belvilla

Hi Miranda,
We are happy to hear that you (and your dogs) liked the house! :)

Rated 4 out of 5 stars

The house was beautiful .

The house was beautiful .
Pity that there was a lot of cobwebs in the living room.
And the hot tub was only 29.5 degree that is to cold.
Maybe that er is a better paper with instruction how to use.
And maybe that the people the last day can stay till eleven clock.

24 September 2021
Belvilla logo

Reply from Belvilla

Thank you for the review. We are happy to hear that the house was beautiful!

Rated 5 out of 5 stars

Relaxing holidays in La Venne

This holiday home in La Venne / La Gleize is a great place for relaxing. It is a very quiet location. The road leading to the house is a deadend and the garden on the other side is facing the little river. The region is ideal for hiking. We spend a wonderful week there with 5 people. The kitchen facilities are sufficient and the living room is big enough for meals with this number of people. The wellness room and its facilities are a highlight. The bathroom facilities are ok, but basic. Unfortunately the weather was not warm enough for using the big covered outdoor table. We did enjoy the grill next to the table.

23 September 2021
Belvilla logo

Reply from Belvilla

Hi Thomas,

Very nice to hear that the holiday in home La Venne was of good stay. we love to hear guests experiences, thank you!

Kind regards,
Team Belvilla

Rated 5 out of 5 stars

Highly recommended!

Great house in a brilliant location for the Highland Trail, Speyside, Castle Trail, etc. Highly recommended.

22 September 2021
Belvilla logo

Reply from Belvilla

Hi Ben,

Glad you enjoyed the location and the house!

Kind regards,
Team Belvilla

Rated 5 out of 5 stars

Very lovely house and owners

Very lovely house and owners! Everything was clean and to our expectations.
We will definitely book it again!

21 September 2021
Belvilla logo

Reply from Belvilla

Hi Gert,

Thank you for your feedback! We can't wait to see you again in one of our accommodations.

Kind regards,
Team Belvilla

Rated 5 out of 5 stars

good

Easy acess site to book holidays

21 September 2021
Belvilla logo

Reply from Belvilla

Hi Jeff,

We are trying our best to make the site easy accessible. Thank you!

Kind regards,
Team Belvilla

Rated 4 out of 5 stars

House from 18th century

This house is a farmer house from the 18th century. It has a good standard. You have enough room to live there. It is very well for bike specialists. The house is laying near on the top of the hill and you have nearly 13 percent to climb up there. We climb up the hill without an e motor by bike nearly every day and you haven't any problems by strong rain or high water.

21 September 2021
Unprompted review
Belvilla logo

Reply from Belvilla

Hi Steinhow,
Thank you for your positive review and we are happy to hear that you enjoyed your stay! :)

Rated 5 out of 5 stars

Flyfishing in river Kyll

For already a few years we stay in the old, but very cosy house with garden next to river Kyll.
We go to the village of Mürlenbach to enjoy a few days of flyfishing. The river is well stocked with brown trout. As well it is a great spot for catching grayling and barbel.
The house provides all we need, including a fully equipped kitchen and BBQ.
No doubt for the future: we will come back!

20 September 2021
Unprompted review
Belvilla logo

Reply from Belvilla

Hello Aldert,
It's so nice to hear that you always come back and still enjoy it :)
See you soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look