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See what reviewers are saying

Rated 5 out of 5 stars

i did order several times. the products and the prices are super affordable. the service is amazing, delivery was soooo fast, i wish to know why the website is not working anymore.

Rated 5 out of 5 stars

I did order without reading reviews. Was worried a little bit at first, but after I have contacted Customer Service all doubts we’re gone. The parcel came to UAE within 3 days. Happy with the qu... See more

Rated 1 out of 5 stars

My order number is 1634805700. I placed my order from 10/22 and now 12/5 i haven’t delivered it.No one anwer my email although i mailed many times , ctt express company that you chose to ship my packa... See more

Rated 5 out of 5 stars

Received item, it was delayed by postal services, so that took a total of 28 days, I had also opted for the cheaper service. Belenik appears to be a legitimate service, they also stock products like t... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

Shop beauty and wellness online. The most desired brands for your beauty and wellbeing daily routine. All with an easy checkout and express delivery.


Contact info

4.0

Great

TrustScore 4 out of 5

130 reviews

5-star
4-star
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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience buying online!!

Horrible experience buying online!!! Hidden charges with shipping and import fees that were only displayed AFTER I payed online. I immediately cancelled my order according to Belenik's instructions, however they shipped it anyway, charged me and refuse to communicate with the courier service to accept the return of a product that I NEVER received!!!!! Don't be scammed buying from them.

16 February 2021
BELENIK logo

Reply from BELENIK

Hi,

Thanks for your feedback. You collected your order on January 22nd and you sent no communication to us regarding a missing product. You may also return this parcel, as told you by our CS via Email, using any courier, per request.

For further assistance, feel free to email us.

Rated 5 out of 5 stars

Item received- postage just delayed. Excellent range of products and goods received in excellent quality.

Received item, it was delayed by postal services, so that took a total of 28 days, I had also opted for the cheaper service. Belenik appears to be a legitimate service, they also stock products like the psoriasis shampoo I bought that I cannot get anywhere near Oceania. Packaging was good and it also came with little extras. Much appreciated and have edited my review to reflect my experience. The price point is also good and they ship as far as New Zealand for less than $20 which is fantastic.

12 February 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Hi Cathy, Thanks for providing us your feedback. Your parcel was shipped via our National Post Courier, you may have received the tracking number in your Email address. To track your parcel, use the provided ID in our courier website and once your National Post registers this parcel, you may track it on their web as well. Some parcels dispatched via National Post Services may delay due to the ongoing restrictions, we apologize if this is your case.

Rated 2 out of 5 stars

Express shipping is a joke!

Paid more than I paid for my product to have the item delivered within 1-3 days. I placed my order early Sunday and I just got an email saying it’s been shipped (3 days after). But it hasn’t been even shipped! They just created a shipping label. If I knew this whole fast shipping was a scam I would have never ever paid that much for express shipping. Reading the reviews below I doubt I will get my order; but I will keep you posted!

10 February 2021
Rated 1 out of 5 stars

What happened with my order?

Hi,
Once I contacted BENELIK through instagram, I managed to get good and quick help! My parcel was delivered promptely the day after.
Best regards

3 February 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Hi,

Your order was delivered by DHL on February 5th.

If you need further help feel free to email our Team to info@belenik.com


Regards,

Rated 5 out of 5 stars

I'm from Malaysia and received my…

I'm from Malaysia and received my product within 4 working days thru DHL. That was shocking. Fast, good tracking system and got my original Sesderma brand. Will do another purchase. Thank you.

25 January 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Thanks for your feedback kaveeshw! 😊

Rated 5 out of 5 stars

A happy customer

Belenik is a legit online company. My item was shipped on 11Jan and i received it on 25Jan despite Covid-19 delays. And they have the best prices!

25 January 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Thanks for your feedback!

Rated 1 out of 5 stars

Update - still not received my order or refund.

Here is an update on my order that was placed on the 19th of December: I still did not receive it!
I asked for a refund but did not even receive a response from them. I am unable to track the package anywhere.
Belenik - I demand my money back immmediately!
Order number Order #1608373916.

16 January 2021
Unprompted review
Rated 1 out of 5 stars

This is the worst retailer experience I…

This is the worst retailer experience I have ever had. No response to my dozens of emails for weeks. Only after hounding them on social media did they respond with nothing other than useless links and a snarky attitude. No refund, no nothing. If I could give -5 stars I would. My parcel was never registered anywhere, and they tried to blame it on my national post (who also have no record of the parcel)
THIS IS A SCAM SITE AND THEY WILL NOT REFUND YOU YOUR MONEY

15 January 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Hi Dani.zoe,

I'm sorry to hear that you had a bad experience.

I see that your order was dispatched on December 29th with the tracking number RH660722775PT, you may follow this parcel using any International online tracking website and, once your national post registers this number, you may also follow it through their website on the international shipments area.

If you need further help feel free to contact us to info@belenik.com

Best Regards,

Rated 1 out of 5 stars

Never receive my order and no news

I received an email on the 15/12 saying that my order has been shipped and since that i didn't receive anything and nobody is answering my emails, tickets or dm on social media. I dont recommend at all

13 January 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Hi Julia,

Thanks for sharing your order details with us.

We apologize for the delay on your delivery, orders dispatched via National Post Services may delay during this season. You may track your parcel using the ID RH660722695PT, once it is registered by your national post.

Regards

Rated 1 out of 5 stars

I placed an order and didn't even get a reply

I placed an order 4 days ago and did not receive a reply email. Could you return my money please?

11 January 2021
Unprompted review
BELENIK logo

Reply from BELENIK

Hi Gisela, thanks for sharing your order number with me.

Your parcel was dispatched on January 13th via National Post as request. You should have received an email with all the shipping details.

BR,

Rated 5 out of 5 stars

Excellent

I was so happy with all of my products from Belenik, the prices were all discounted but all the products were perfect! They also arrived really quickly which was amazing! Would highly recommend

13 December 2020
Rated 4 out of 5 stars

My experience

It was very nice service and fast shipping. But I had to pay the tax, just what I didn't like

8 December 2020
Rated 4 out of 5 stars

Really good

Good product and fast delivery but limited discount, offers and promotions compared with similar websites also very limited brands. I wish it has more brands.

7 December 2020
Rated 5 out of 5 stars

Beautiful experience... highly recommended

I highly recommend belenik for many reasons: 1- Friendly website. 2- the quality of their products. 3- quick chipping. 4- best prices in the market. What would we expect more from an online shopping experience? They are the best at what they do. Thank you belenik

7 December 2020

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