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Beko Reviews 

2,117
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 757 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the helpful staff and knowledgeable engineers who arrive promptly at scheduled times to resolve various home appliance issues efficiently. Many people note that technicians are very polite, explain the repair process clearly, and always complete their work with high professional standards. However, some customers also noted frustrating experiences when trying to reach support, including excessively long phone wait times, unhelpful representatives, and poor interdepartmental communication. Some people experienced unexpected appliance breakdowns shortly after initial purchase and struggled significantly to get prompt resolutions or correct replacement parts delivered.

What people talk about most

Service

Consumers find service to be a mixed experience, with many reviewers praising quick appointment scheduling,... See more

Product

Customers had ambiguous experiences with product reliability, as reviewers reported manufacturing defects and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising technicians for being punctual,... See more

Customer service

People report ambiguous experiences with customer service regarding appointments and repairs. While reviewers... See more

Quality

Users describe widespread dissatisfaction regarding product quality, highlighting defective appliances that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Asked for video of the problem that wasn’t acted on only good part was 3rd engineer was on time and knew what he was doing

Rated 3 out of 5 stars

Long wait on the phone and then offered numerous upgrades at a cost which I declined, but repair was arranged quickly and engineer came at appointed time and fixed washing machine in 4 days

Rated 4 out of 5 stars

From initial contact with call centre to final installing PC boards was really good. Technician was well versed in fixing the problem. Time will tell if all is working!

Rated 4 out of 5 stars

The repair was done well and the engineer was informative as well as professional in his job. My only concern was the time it took for a fridge repair from the first point of contact. The fridge being... See more

Company details

Information provided by various external sources

Ş. controlled by Koç Holding.

Contact info

  • Karaağaç Caddesi 2, 34445, United States

  • beko.com

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(2,117)

1,179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to arrange repairs

Easy to arrange repairs, I could book the appointment online at my convenience. The repair man turned up on time and was efficient, friendly and polite. He repaired my tumble dryer and explained what the problem had been with it. Overall a great service.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Reliable manufacturer.

Beko is one of the reliable electrical appliances manufacturers in the UK. There is good selection of refrigerators and in reasonable prices. Always have confidence on Beko products and services.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. From contacting Beko to booking an engineer to having the repair successfully completed.

First class - thank you.

22 October 2026
Unprompted review
Rated 4 out of 5 stars

Expensive service and a hard sell by…

Expensive service and a hard sell by the customer service team but the engineer was excellent and completed the repair quickly. Recommend insisting on just the straightforward callout charge and not signing up to any longer term contracts. A polite and firm approach is needed :)

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer care everI have just spent an hour and spoken to…


I have just spent an hour and spoken to 7 different people (some with very poor English) to try and get them out to replace/repair faulty dishwasher bought 3 months ago. We have had to isolate the water to the house because of faulty inlet valve to the dishwasher so have no water. We have already had a flooded utility room because of it. I was finally cut off from their Customer couldn’t care less service so had to revert to the retailer to sort them out. It will be 5 days before they can get an engineer out to me despite being priority cases. In our 80s and disabled and no water! The worst example I have ever experienced of customer support.

18 October 2026
Unprompted review
Rated 5 out of 5 stars

speedy repair

Ease of first contact and clear and succinct explanation of the payment/insurance options was excellent.
The engineer arrived to time, quickly diagnosed the problem and carried in his van an assembly containing the faulty part.

16 October 2026
Unprompted review

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