Be Kind Beauty Reviews 

226
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Being a newbie to wet shaving and living with mild eczema, it has taken me three years to fully trial this shaving soap. Made from Goats Milk, it soothes and nourishes the skin. The lavender and orang... See more

Rated 1 out of 5 stars

Will not buy from them again and would not recommend. Bought a facial cleansing balm, product arrived with a horrible sour smell. I've been using this balm for years and it normally doesn't smell like... See more

Company replied

Rated 1 out of 5 stars

I made an order 10 days ago, my money was taken from my account immediately. I have received a confirmation email and then nothing. Now 10 days later I am wondering what has happened. The fact that th... See more

Rated 4 out of 5 stars

I bought 'Conscious Skincare' Chamomile Toner, really love it and intend to use this from now on. It's gentle on my rosacea prone skin and is hydrating, rather than drying. Also love that their produ... See more

Company details

  1. Beauty Product Supplier
  2. Cosmetics and Perfumes Supplier
  3. Health and Beauty Shop

Written by the company

Be Kind Beauty was born when I discovered how difficult it can be for those who desire to find ethical beauty. You can spend hours browsing through brands and products to try and find the cruelty free choice. Be Kind Beauty has been created to allow us to find the cosmetics and skin care that are truly cruelty free, have ethical values and enrich our lives. If you would like to find out more about me and the story behind Be Kind Beauty please see our story on the website.


Contact info

3.0

Average

TrustScore 3 out of 5

226 reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(226)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I was surprised at how small the jar…

I was surprised at how small the jar was on arrival as online the 30ml jar looks like my 120ml jar so I was disappointed even though it did state 30ml!
The cream is a great product though but it’s become very expensive.

26 March 2024
Rated 1 out of 5 stars

Do not waste your time and money

❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌Do not waste your time and order from them ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌

They DO NOT HAVE CUSTOMER SERVICE! So if you have an issue there’s nobody to resolve it and there’s nobody to contact so if it arrives late or damaged or doesn’t arrive there’s no way to get your money or product!!!!!!!!!!

So don’t risk it it’s not worth it!

No wonder they are closing down its shambles.

Awfull service!!! I ordered an item Order: 2446
Dec 11, 2023,

And it arrived damaged and scratched and searched with fingertips and there’s no contact number to contact customer service to get a resolution only an email which I send 5 emails and had no response! From what I can see here Many other people had the same experience and their excuse / reply to the issue is “they went to spam / junk mail” which is an EXCUSE! As a business you should be checking spam! As well as I don’t believe that many emails go to spam, unprofessional and waste of time and money.

And I don’t believe they refunded and rectified anything like they are claiming from previous reviews replies

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Lovely item

Love item, thank you. Yodel messed me around but that’s not the fault of the seller

21 November 2023
Be Kind Beauty logo

Reply from Be Kind Beauty

Hi Amelia, I am sorry to hear that you are having issues with your delivery. I can see from the tracking information that there was an attempted delivery of your order on the 24th of November (3 days after your item was dispatched) with a card left and that your order is now out for delivery on its second attempt. I have sent you an email separate to this just reconfirming your tracking information so that you can check on the delivery schedule. If you need anything in the meantime or if we can help in anyway please do contact us by emailing mail@bekindbeauty.co.uk

Kind Regards
Sean
Be Kind Beauty

Rated 1 out of 5 stars

Bad experience…

Will not buy from them again and would not recommend. Bought a facial cleansing balm, product arrived with a horrible sour smell. I've been using this balm for years and it normally doesn't smell like this, so it must have gone bad. Contacted customer service but no response, very disappointing.

9 November 2023
Be Kind Beauty logo

Reply from Be Kind Beauty

Good afternoon Lara, I am very sorry for the slow reply as we are closing down the company we have limited resource. I am also sorry to hear that you have not been satisfied with your product, unfortunately, your email seems to have gone into our junk folder and was missed. I have issued you with a refund for the Skin and Tonic Calm Cleansing Balm and I will also report the issue with the item.
Kind Regards
Sean
Be Kind Beauty

Rated 2 out of 5 stars

Disappointed with service

Ordered 3 of one item only received 2. Money taken for 3. Sent an email regarding this and have yet to receive a reply. Never had any problems with previous orders.

2 October 2023
Be Kind Beauty logo

Reply from Be Kind Beauty

Good morning Anne, I am really sorry to hear that you have not received your full order. I have just checked and your email seems to have gone into our spam, I am so sorry about this. I will process a refund for the missing item ASAP.

Kind Regards
Sean

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