Good products and customer service, poor packing and shipping..
The products themselves are really nice, at least the ones I have tried. The electrolytes powders are fine, the chocolate is tasty and not chemically like some Keto chocolates.
My issue is that the company obviously operates poorly behind what looks to be a really promising store front.
My first order went missing as a result of Royal Mail, not the companies fault. They refunded me and gave me a discount code to reorder. So I reordered, selected DPD next day. Didn't come for like 3 days.
I enquired as to where my items were on the 3rd day, they did eventually turn up but I mentioned I had paid for next day and it wasn't. So, unexpectedly, they gave me another discount code as an apology and essentially a refund for the incorrect service used.
I have now ordered for a third time, which again was ordered under DPD Next Day, now technically it has come next day despite having a Royal Mail 48 hour shipping label on it but all the products are wrong!!
Whoever is picking, packing and shipping the items need retraining! The customer service staff have been very nice and helpful in getting a resolution but I shouldn't have ordered 3 times and had a bad experience on all 3 orders.
Order with caution, you may or may not get the items you ordered and you may or may not get it within the selected shipping service.
I don't usually leave reviews but this has been an experience. Again, products are perfect, IF you get them.








