BE FORWARD Reviews 

515
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform efficient and reliable, consistently appreciating the smooth purchasing process and the secure payment methods available when buying cars. Many buyers note that vehicles frequently arrive in clean and good condition, running exceptionally well and closely matching the original online descriptions provided on the platform. However, some reviewers were not happy with communication gaps, unhelpful local support, and prolonged delays during the shipping process. Some customers also noted unexpected mechanical issues, such as faulty components, non-functional features, or missing parts upon final delivery.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product, as some reviewers report receiving... See more

Quality

Reviewers share mixed feedback about quality, with some customers praising vehicles that arrived in pristine... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praise the helpful communication and... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the reliable and smooth process... See more

Payment

Reviewers highlight ambiguous aspects of payment, noting that while transactions like credit card and visa... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the opportunity to buy a vehicle from Japan and my representative. I paid for my vehicle in January as yet it has not been shipped. Because I am new, time differences and differences in how we... See more

Company replied

Rated 3 out of 5 stars

1. Shipment of the vehicle was prolonged by over one month. The vehicle was supposed to arrive on 30 Jan 2026. Total shipment period was from 11 December 2025 to 16 March 2026. 2. The radio for the... See more

Company replied

Rated 3 out of 5 stars

The cars I bought were both in good condition. The service from Befoward Zambia was pathetic. I DO NOT wish to deal with them any more. I intendto buy two morevehicles towards end of the year andI hop... See more

Company replied

Rated 3 out of 5 stars

24 access to website, but i noticed be forward become expensive, the price is higher than in other website. I do know the rational behind. also there is less human support especially when it come to... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Market
  3. Used Car Dealer

Written by the company

BE FORWARD is a global leader in the export of quality used vehicles, auto parts, and heavy machinery. For over 21 years, we have delivered reliable, affordable vehicles to customers in more than 200 countries and regions worldwide.


Contact info

3.2

Average

TrustScore 3 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(515)

233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was an Amazing experience

It was an Amazing experience. The Car is top notch Runs like a deer. Purrs like a cat. It took 60 days to arrive mainly because of the bank I was using. Got the spare key i asked for as well. The car has zero issues

20 January 2026
Unprompted review
Rated 4 out of 5 stars

Toyota Alphard NovDec 2025

The information flow is unmatched from purchase of vehicle to delivery. Kudos on your communication system! But when I received the vehicle, within the first two weeks the paint on the bonnet began to peel, and when I lodged a complaint, the reply was you're beyond the two days allowed for insurance. The vehicle is mechanically and electrically VERY SOUND

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay Away!!! They took my £2,774.80 ($3,481) & vanished into thin air

They took my £2,772.80 ($3,481) on 25th November 2025 for a car that I bought on their website and that was it! No car shipped to me. No replies to my many emails to them. I’ve called them severally and all I get is “the person in charge is not available we will call you back” but they never did. Please stay away from this company.

25 November 2025
Unprompted review
BE FORWARD logo

Reply from BE FORWARD

Dear El Rains,

We appreciate you taking the time to share your feedback. We regret to hear that your recent experience was not satisfactory.

To help us look into your case further and connect you with the right team, could you please provide your reference number?

Kind regards,

Customer Support Team
BE FORWARD

Rated 4 out of 5 stars

Be Forward is doing great

Be Forward is doing great, although I faced challenges having my issue resolved when I bought a car that was misrepresented in the video and pictures. otherwise, the company is just fine

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Weird experience

Weird experience, found a car i like and the price but wanted to ask some questions about maintenance records and general info on the car?…..only to be getting 3 emails asking if for payment in full, and on the 3rd day i get email saying “the seller doesnt accept inquiries” meaning you cant ask any questions when buying!! Stay away!!!!

16 December 2025
Unprompted review
BE FORWARD logo

Reply from BE FORWARD

We appreciate you taking the time to share your experience. We regret to hear that your recent experience was not satisfactory.

To help us look into your case further and connect you with the right team, could you please provide your reference number?

Kind regards,

Customer Support Team
BE FORWARD

Rated 5 out of 5 stars

I bought a Maroon Nissan Juke 2015

My first jeep!

My experience was awesome, even though it was a slight delay due to hurricane Melissa. I really love my vehicle, it looks really nice and it rides great. Thank you Be forward for making my experience and amazing one. The customer service was also amazing, the communication was excellent! I will definitely be ordering again in the future.

22 July 2025
Unprompted review
Rated 3 out of 5 stars

BeForward is the best on selling cars…

BeForward is the best on selling cars but one thing u have to understand is the the car sheet report
Sometimes we find some problems on cars which are not stated anyway on car information
Also their inspection does not tell us the current performance of the car

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Befoward is simply the best all the…

Befoward is simply the best all the vehicles I received are simply neat even beyond what I saw on the photos especially the range Rover vogue. I love beforward services very real transparent and timely. Thanks very for being worth trustful

12 November 2025
Unprompted review
Rated 1 out of 5 stars

INVOICE 3483196 / Reference BY715660…

INVOICE 3483196 / Reference BY715660 MERCEDES-BENZ S-Clas

Car on arrival was not starting, I changed battery and started but oil leaking, oil filter housing was broken, I replaced oil filter housing but the car is heating while idling. Coolant leak, oil leaking into turbo. There is evidence of recent replacement of water pump. It seems the owner knew about the problem. The car needs major engine repair and its undrivable. No body is responding to my concern. I think this car was abused before. As a low km on the clock 58k can not result in ruining and wear n tear I found

31 October 2025
Unprompted review
BE FORWARD logo

Reply from BE FORWARD

Dear Sura Ngofira,

We appreciate you taking the time to share your concerns. We regret to hear that your recent experience was not satisfactory. Your concerns have been forwarded to sales team for further review.

Kind regards,

Customer Support Team
BE FORWARD

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look